General Manager Operations
Resume:
MRUGANK (MACK) SHAH
Lindenwold, NJ *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Franchise Hotel General Manager
EASTERN HOSPITALITY MANAGEMENT - Gloucester, NJ
March 2017 to Present
1. MANAGING ENTIRE OPERATIONS OF FRANCHISE HOTELS (WYNDHAM BRAND AND BEST WESTERN BRAND HOTEL) ON A DAILY BASIS. PROVIDING GUIDANCE AND TRAINING TO ENTIRE STAFF AND SUPERVISED THE STAFF OF THE HOTEL. INCREASED THE VOLUME OF BUSINESS BY 25-30% OVER THE LAST TWO AND HALF YEARS.
• RATING OF THE HOTEL WAS HIGH AND OCCUPANCY INCREASED OVER THE YEARS INSPITE OF PANDEMIC SITUATION IN US BY APPLYING THE RIGHT TECHNIC AND GIVING THE BEST POSSIBLE SERVICES TO THE GUEST WHO STAYED AT THE HOTEL AND MADE THEM FEEL HOME AWAY FROM HOME AND KEEPING THEM HAPPY TO GET REPEAT BUSINESS AND WERE ENCOURAGED TO GET GOOD REVIEWS WHICH IN TURN HELPED A LOT TO GET MORE BUSINESS WHICH IS A KEY FACTOR FOR ACHIEVING HIGHER OCCUPANCY AND MAXIMUM REVENUE THROUGHOUT THE YEAR.. Wyndham Brand Hotel And Conference Center Gloucester, NJ March 2017 to Present I have a GM's certificate which I successfully achieved from Wyndham Worldwide in the year 2006. I went for ELO training in June 2016
(Executive Leadership Orientation) and successfully achieved Certification from "WYNDHAM", Parsippany NJ.
I have experience of working on
a) Wyndham's - Opera Cloud and Synxis. (SABER) system. B) Best Western Image (Visual Matrix) AND JONAS CHORUM c) Choice Advantage and
d) America’s Best Value Inn.
Hotel General Manager
Ramada Worldwide - Vineland, NJ
February 2016 to March 2017
Operations Manager Promoted to General Manager
BHP - Bellmawr, NJ
September 2013 to February 2016
Hotel General Manager
Howard Johnson - Newark, DE
September 2012 to August 2013
Hotel General Manager
Howard Johnson - Virginia Beach, VA
September 2006 to August 2012
Operations Manager
Days Inn - Alexandria, VA
February 2001 to August 2006
As A Hotel General Manager I know to Operate the following systems 1. OPERA CLOUD STARTED BY WYNDHAM
2. SYN XIS (SABER) system.
3. Best Western Image Visual Matrix And
4. Choice Advantage (PMS System)
I have Independently Managed and operated Franchise Hotels 1 110 Rooms at Fair fax-VA (suburb of Washington DC) 2 135 Rooms at Norfolk/Virginia Beach-VA
3 145 Rooms at Newark- DE.
4 108 Rooms at BHP-NJ
5 102 Rooms at South Jersey,
(A full service hotel which was given to a management company). At present I am managing Choice And
Wyndham Brand franchise hotel as a Operations Manager/Promoted to General Manager If you need any further information feel free to contact me. I can be reached on my (Cell NO)
Education
Associate's degree in Hospitality Management
George Mason University - Fairfax, VA
March 2001 to September 2001
Bachelors degree in Accounting And Business Management. St. Xavier's College - Mumbai, Maharashtra
June 1982 to March 1986
Skills
• Office Management
• Training (10+ years)
• utilized the best
• Phone etiquette
• Teaching
• Management
• Hotel Management
• Inventory Management (10+ years)
• Interviewing
• Hotel experience
• Restaurant experience
• Training. (10+ years)
• Bank Reconciliation
• Rates
• Forecasting
• Accounting
• Guest Services
• Quality Assurance
• Guest relations
• Front Office (7 years)
• Operations (10+ years)
• Housekeeping management
• Team Building (10+ years)
• Hospitality management
• Account Reconciliation
• Quality Management
• Accounts Receivable
• Assistant manager experience
• Property management
• Merchandising
• Management
• retail sales (7 years)
• Accounts Payable
• Management
• Business Management And Planning (7 years)
• Accounting software
• Scheduling (10+ years)
• Microsoft Word (10+ years)
• Customer service
• Journal Entries
• Inventory
• Marketing
• QuickBooks
• General Ledger Reconciliation
• Management
• Customer Service
• Hospitality
• Business Management And Plannig. (10+ years)
• Bilingual (7 years)
• Profit & Loss
• Payroll (10+ years)
• Management
• Front Desk (8 years)
• Back Office/HOUSE KEEPING (7 years)
• Drove employee satisfaction and retention by developing talent and promoting from within. (10+ years)
• Mentoring
• Senior Leadership
• Administrative Experience
• Management
• inventory (5 years)
• English
• Leadership
• HTML
• Operations
• Hospitality
• Recruiting
• Guest services
• Payroll
• Hotel experience
• Human resources
• Team management
• Senior leadership
• HR sourcing
• Supervising experience
• Property management
• Operations management
• Leadership
• Customer relationship management
• Interviewing
• Customer service
• Accounting
• Cash handling
• Account reconciliation
• Guest relations
• Accounts payable
• Office management
• QuickBooks
• Mentoring
• Teaching
• Negotiation
• GAAP
• General ledger reconciliation
• Relationship management
• Windows
• ADP
• Analysis skills
• Communication skills
• Business development
• OPERA
• Profit & loss
• Budgeting
• Schedule management
• Conflict management
• Team development
• Marketing
Certifications and Licenses
MRUGANK SHAH
February 2021 to June 2025
AUTO DRIVER LICENCE LICENCE ISSUED
BY STATE OF NEW JERSEY.
Assessments
Bookkeeping — Proficient
April 2023
Calculating and determining the accuracy of financial data Full results: Proficient
General manager (hospitality) — Proficient
May 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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