Administrative Assistant Front Desk

JOAN MAREZU

CONTACT PROFILE

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT

E D U C A T I O N

CALL CENTER AGENT

REFERENCES

- Midlands State University

- Gweru

- January 2023 - December 2024

- Great Hope Funeral Plan

- Cape-town

- October 2021 - May 2022

077-***-**** / 077*******

I am a motivated woman who wants to join your organization to gain valuable experience and skills. I'm excited to contribute to your team and help with daily operations .

Duties

: Answering and directing incoming calls and responding to emails

: Assist in the admission and immigration processes for students

: Process traveling arrangements and event planning

: Responding to general enquiries and provide information about the University .

: Managing outgoing and incoming mail, deliveries and couriers

: Record keeping and data entry for MSU international students and the MSU Alumni

: Coordinate appointments,meetings and schedules for staff members and students

Duties

: Respond to incoming customer calls and resolve inquiries

: Conduct follow-ups to ensure customer satisfaction

: Generate reports on customer interactions and sales performance

: Demonstrate empathy and understanding when interacting with customers

: Assist in social media content creation for adverts on funeral policies and their packages

Ref 1 : Ms A Takundwa Ms I Sachikonye

Email : *********@*****.***.**.** Email: ***********@*****.***.**.** Cell: 077******* Cell : 077*******

Ref 2 : Ms K Njirisi.

Email *******@*********.**.**

*************@*****.***

TERTIARY LEVEL

ADVANCED LEVEL

ORDINARY LEVEL

ADVANCED SKILLS

ATTRIBUTES AND RELATED STRENGTHS

193 Bennieknot Road

Beitbridge

A Bachelor of Science Honours degree

in Poli cs and Public Management

- 3 A Level Passes including English

Literature, History and Divinity

6 ‘O’ Level Passes including Mathema cs

and English

- Knowledge of basic Microso office

packages (Word, excel, Access, Power

Point and Outlook).

- Good field researcher

- An individual with good communica on

skills.

- A hard worker who can cope well under

pressure and can work under minimum

supervision.

- An individual who is honest and eager

to learn from others.

- A reliable team player.

- Highly adap ve and flexible to different

working environments

Contact this candidate