Business Development Customer Experience
Resume:
Patrick Dillon
Profile
I am a top-producing enterprise business development and enterprise sales
leader delivering ARR & accounts in new and dormant territories. I have expertise in SaaS, Customer Experience, Human Capital Development, Employee Engagement, Sales Enablement, Professional Services, Leadership Development, Team Building & Coaching. I enjoy learning, challenging myself and my family.
Employment History
Consultant at Northwest Generics, LLC, Vancouver, WA June 2022
Currently supporting the transition of inventory, workforce allocation, and process improvement for a generic pharmaceutical group. Supporting organizational leadership with the following:
● An analysis and revamp of the fulfillment processes for generic pharmaceuticals to clients.
● A review of the current warehouse inventory management system and needed updates to ensure compliance with upcoming federal regulatory changes.
● Supporting the re-certification of the generic pharmaceutical warehouse and distribution operation to ensure compliance with NABP’s Verified- Accredited Wholesale Distributors® program.
● Providing support around the reallocation of resources to meet the new workload demands.
● Providing support and feedback regarding the upcoming expansion of the warehouse and distribution center.
● Leadership development and mentoring of staff.
● Operations management support.
Vice President, Senior Sales Executive Western US at KinderCare Education at Work, Portland, Oregon (Remote)
May 2019 — June 2022
Lead a team focused on meeting the needs of our clients by partnering with clients by aligning with their organizational goals around talent retention, attraction, and engagement. We leverage our expertise through consulting, analyzing, and recommending tailored solutions.
● Worked with C-Level leaders to position, negotiate and deliver multi- million-dollar childcare solutions.
● Developed and implemented an effective sales strategy that increased sales within my assigned region.
● Worked with internal stakeholders and supported the growth of direct team members.
● Analyzed and created a go-to-market strategy to identify viable geographic and vertical targets. These included Fortune 100, 500, and 1000-level organizations, as well as high-potential mid-size organizations within the region.
● Exceeded targeted growth goals by 25% or more annually. Details
Vancouver, Washington, United
States, 503-***-****
***********@*****.***
Links
Skills
Business Development Strategies
Leadership
Complex Problem Solving
Analytical Thinking
Interpersonal Communication
Hobbies
Outside of work, I enjoy coaching
youth sports in my area, running
races, and spending time with
family and friends.
● Lead consulting projects to analyze the viability of a childcare center.
● Lead teams to deliver on the negotiated terms surrounding the creation and/or transition of existing childcare locations.
● Achieved top sales recognition.
Vice President-Business Development Consultant Pacific Northwest at Right Management, Inc., Bellevue, Washington (Remote) May 2017 — May 2019
My primary role was to support the organization’s employee career development and talent management; strategies were focused on market development and client-based growth within the region. Initiatives were developed in collaboration with subject matter experts to mee the client’s needs.
Significant achievements included:
● Rebuilt a dormant territory by renewing existing contract agreements and targeting key organizations for sales development.
● In 2017, achieved my annual goal within a 7-month period.
● In 2018, exceeded the goal and landed significant clients within the region.
● In addition to managing the Pacific Northwest region, I was tasked to support the Northern California region on an interim basis during my tenure.
● President's Club recognition for significant sales achievement. Strategic Business Partner-Pacific Northwest/Western Canada at Center for Creative Leadership, Vancouver, Washington (Remote) March 2015 — May 2017
Worked in partnership with key faculty, subject matter experts, and project management in all markets to meet clients’ needs and bring business to CCL. Responsible to take the lead role in account planning and targeting, prospecting, qualifying, and business follow-up.
● In partnership with internal stakeholders-negotiated, designed, and delivered complex/strategic leadership development solutions to Fortune 100, 500, and 1000 corporations within the Western US and Canada.
● Developed and implemented a strategic business plan that resulted in a 100% increase in new customers.
● 2016 Closed/Won a large initiative with a multi-national energy company worth 1.5 million dollars.
● 2016 Closed/Won a large multi-year executive coaching contract with a cloud-based software provider worth 1.2 million dollars in revenue. Client Partner/Sales Executive at FranklinCovey, Vancouver, Washington
(Remote)
June 2012 — February 2015
The primary role was to present Franklin Covey solutions to key C-suite decision-makers within targeted accounts and grow sales revenue within my assigned territory.
● Established and maintained productive relationships with key stakeholders and decision-makers.
● Identified and pursued new business opportunities that resulted in the acquisition of five new accounts.
● Negotiated and closed deals valued at over $1 million in revenue.
● Built a portfolio of high-value accounts through effective cold calling and prospecting.
● Achieved President’s Choice Award for 2012/2013 fiscal year. Territory Sales Manager at The Terryberry Company, Vancouver, Washington (Remote)
October 1999 — May 2012
Sell high-quality employee award/recognition programs to healthcare organizations, financial institutions, casinos, auto dealers, business owners, executives, and human resource professionals.
● Started a new territory for the company in Oregon/Washington/Northern Idaho and continuously grew territory market share.
● Started a new territory for the company in Oregon/Washington/Northern Idaho and continuously grew territory market share.
● Develop training materials and create/deliver presentations at National Sales Meetings.
Significant achievements:
● Maintained an average of 25% gross profit continually over 10+ years of employment.
● Opened hospital market in the Pacific Northwest.
● Consistently outpaced the company goal of 10% annual/monthly sales growth.
● 2nd in company-Fall Sales Contest-2001.
● Annual Percentage Sales Increase-2003-2ndin company.
● 3rd in company-Office Growth-2003.
● 2nd in company-Sales Office Growth-2005.
● 2nd in company-Sales Office Growth-2007.
● All other years in the top 5% of sales offices within North America.
● Top 15% in ongoing Points Based Sales Contest-2003-2009.
● Maintained a retention rate that placed my office in the top 3% annually. Education
History, Portland State University, Portland, Oregon September 1991 — June 1994
Eastern Oregon University, La Grande, Oregon
September 1989 — June 1991
Varsity Baseball
Professional Development
● Graduate of Dale Carnegie’s Sales Advantage Course, 2002.
● Proficient in ACT, SalesLogix, SalesForce, and all Microsoft Office Applications
● Studied and assisted in the development of several marketing materials and online client surveys for The Terryberry Company.
● Mentored and assisted in the training of new sales representatives.
● Read a minimum of four sales/business-related books per year.
● Acton Selling sales training program, 2010.
● The 7 Habits of Highly Effective People, 2012.
● Completed CCL’s Leadership Development Program and Coaching Program.
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