Active Directory Help Desk

Cortez Martin

Phone: 314-***-****

Email: **********@******.***

Current Location: St. Louis, MO

Professional Summary

Adaptable Helpdesk professional with strong strategic problem-solving skills in complex digital landscapes. Experience with issue tracking through cloud services such as Jira and Spiceworks. Leverages Bash and Python scripting for hands-on navigation of intricate environments. Adept in AWS, Azure, and Linux, bringing a strategic edge to safeguarding digital assets. Skills extend to network tools like Wireshark, coupled with a comprehensive grasp of Active Directory, BIOS menus, and SSH connections. Learns very quickly and is eager to contribute solid communication and escalation skills to dynamic network and cybersecurity challenges.

Currently studying for CompTIA Security+

Programming Languages: Shell Script, PowerShell, Python, Bash, SQL

Offensive Tools: Hydra, Hping3, Trace Route, TcpDump, NMAP, ARP

Defensive Tools: Kali Purple, Scanless, netsniff-ng, Unhide, TIGER, clamAV, Rootkit Hunter

Technical Experience

Proficient in Cisco Packet Tracer for network simulation and troubleshooting

Experience using Wireshark for network protocol analysis and troubleshooting

Proficient in network resolution on Linux and Windows

Ability to monitor system logs and diagnose problems

Strong programming skills in Python for automation and scripting tasks

Knowledge in current hacking tools

Knowledge of ransomware detection, prevention, and incident response techniques

Understanding of security practices and considerations in cloud computing environments

Familiarity with Windows Server administration and configuration

Experience with Active Directory management and user/group administration

Knowledge of cloud platforms such as Azure and AWS, including deployment and management

Understanding of penetration testing methodologies and tools for assessing system security

Ability to analyze network and security issues, identify vulnerabilities, and propose effective solutions

Ability to diagnose and fix computer repair issues related to IT help desk issues

Education

Savvy Coders Cybersecurity + Ops Boot Camp – 2024

Agile Certification through ICAgile – 2024

The course integrates practical network and systems administration operations such as knowledge of cloud platforms such as Azure and AWS, including deployment, resource management, and cloud virtual machines, network design and troubleshooting, VPN tunneling, firewall configuration, network security, server deployment and configuration, user identity management, scripting and automation, and system health monitoring with professional exercises in change management and project planning in a simulated on-the-job narrative.

Savvy graduates receive an Agile Fundamentals Certification. They have demonstrated their understanding of the Agile/Scrum Methodology by presenting a final Capstone Project that embodies the methodology and project preparation. The students work in Jira, create User Stories, manage tasks and contributions to Sprints in Jira. They work in teams to plan Sprints, hold daily standups to groom the backlog, and participate in weekly Sprint Retrospectives. They work on selected user stories and keep communication flowing to ensure everyone is on the same page for the next increment of work. All project tracking is done in Jira.

American Freight 3/15/24 – Present

Warehouse Associate

Responsible for loading and unloading customer merchandise

Stocks merchandise in the warehouse

Keeps an inventory of merchandise and alerts manager when available merchandise is low

Caspian Clear Cleaning 2/18 – Present

Co-Owner

Performs all duties of a housekeeper

Handles sales and advertising

Keeps track of inventory and orders items as needed

Addies Thai House, Chesterfield, MO 08/2016 – 02/2018 Cook

Maintained the kitchen, kept it clean and organized

Cooked / prepared the provided menu items

Sanitized food preparation and serving areas

Stirred or turned foods to ensure even cooking

Cooked and seasoned food according to recipes

Prepared, arranged, and served food for servers to distribute

Placed orders for food supplies when available food was getting low

Ensured that the equipment was always in the right condition and reported to employer when any issues arose

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