Data Governance Program Manager

SUMMARY

Accomplished management expert with over 25 plus years of experience in Oracle PPM solutions, extensive experience leading overall data, logistical operations, dot-NET/Legacy conversions/implementations, and AI strategies for better performance, efficiency, better security of data, and scalability programs/projects. Expertise in creating program structures, managing and forecasting budgets, devising executive dashboards, implementing SharePoint/Jira portfolio framework, executing technology-based solutions, and transforming existing business models that can be measured through analytics. Adept at defining, building, and executing enterprise data governance strategies and roadmaps to industry standards and company objectives. Automating manual intensive processes and utilizing project methodologies of Waterfall/Scrum/Agile. Efficient in governance and risk management, e-medical and enterprise claim systems, information security control procedures, and cyber threat intelligence. Repeated success in delivering innovative product solutions, leading process improvement initiatives, and re-engineering processes to improve performance and operational efficiencies. Excel at negotiating contract terms, managing, and tracking vendor performance against Statements of Work (SOWs). Articulate and refined communicator with strong leadership skills, proficient at leading experts, interacting with corporate executives, and fostering long-lasting relations across all levels.

WORK EXPERIENCE

Sr. Technical Program Manager (Consultant), Aug 2022-January 2025

Rose International (Government), Ampcus (FIS Global), (Remote), Independent Consultant

•Directed large-scale programs involving M&A initiatives for mainframe conversions for re-hosting by moving applications to AWS cloud solutions with a budget of 5M-10M plus, managed and re-defined vendor engagements strategies on contracts (SOWS/PAQs) integrating digital science solutions and enhancing logistics frameworks to improve and streamline vendor engagements, data warehousing and data mapping to CEDS data warehouse to ensure digital and governance compliance.

•Received six awards during tenure for achievements like establishing OWASPI risk detection profiles and collaborating on post-breach GDPR and compliance controls. ISO 27001 audit and control updates to bi-annual attestations to align with PCI DSS attestations.

•Collaborated with internal audit and external consultants to evaluate the effectiveness of IT controls, resulting in a 32% reduction in audit findings. Worked with CyberArk, OKTA, SailPoint and Service Now teams for GRC and PCI 4.0 compliance as well as program logistics integration for new product deliveries in both the United States, Canada, Asia, and European Union.

•Researched and assessed post-quantum cryptography (PQC) algorithms to future-proof encryption strategies against quantum computing threats.

•Proven record in Identity, Fraud, and Access Management for Global Privacy Compliance - (tools: IBM IAM, CyberArk, Azure A/D, Okta, ForgeRock, SailPoint) and GRC (Governance, Regulatory and Compliance areas) implementations aligning with frameworks like NIST, ISO, SOX, PCI DSS, and CIS. SOX Controls and Audits along with PCI 4.0 compliance as ISA and QSA. Obtained CISA and CISM.

•Proven ability to align Oracle PPM with business goals to drive efficiency, accountability, and profitability in product strategy, digital roadmap executions, and functional collaborations.

•Led the initial 10M plus effort to re-platform the strategic concept, design, and implementation of enterprise data governance standards, guidelines, and policies driving data governance tools and creating strategies for new modernization while retaining core applications, migrating to cloud based repository while retaining some core applications balancing costs vs. flexibility.

•Collaborating and leading education departments and teams to address data quality issues and ensure data governance standards are communicated and adhered to by new Data Governance committee, policies, and teams.

•Led and managed a 50K plus SOW designing and implementing post-merger integration strategies, achieving redefined Workday ADP processes for resources and security protocols for all operational efficiency improvements and revenue growth streamlining Fintech tools for internal and external customers.

•Collaborated with R&D and UX teams to integrate digital science technologies, such as AI-driven analytics, into core business processes to provide risk mitigations and post-acquisition integration strategies that are critical and prioritizing customer facing UIs to ensure a successful digital experience and track that digital experience utilizing analytical measuring tools like Adobe, Webtrends, and Tealeaf.

•Optimized supply chain and vendor supplied operations, reducing lead times by 30% and initially cutting costs by 50% through data analysis, process redesign, resource allocations, knowledge transfers, and defining clear definitions of Done (DOD) utilizing On-Premise Cloud technology.

•Led teams and developers in an implementation update of 3M plus upgraded SAAS system for Fintech companies, including FIS Global, developed strategies for continuous improvements in regards to Workday, Payroll, ADP, etc. and to utilize and monitor KPIs to measure program performance to ensure alignment with strategic corporate goals for the automation of Service Now and other integrated systems.

•Acted as the primary liaison between executive leadership and project teams, ensuring transparency and accountability on budgets, contract policy alignments, digital governance standards, PCI and PII compliancy, and any applicable regulatory compliance

•Provided budget forecasting and IT production consultation support in the areas of payroll, operations management, and benefits including configuration changes, enhancements, recommendations for quarterly testing and functional specifications.

Program Manager, M&A and Digital Transformation (Consultant), 08/2019-07/2022

Optomi LLC (Flagstar Bank), Eliassen (Charles Schwab), S3 (Wells Fargo Advisors) – Remote

Led 15M plus digital transformation strategies and projects as part of M&A integrations, incorporating cloud-based solutions and IoT technologies to streamline operations, define source of truth, data and policy integrations and identifying critical data and/or projects that will impact the data warehouse.

Managed end-to-end program planning for logistics integration, and managing customer feedback ensuring seamless transitions with minimal disruptions with the initial primary focus and strategy on customer facing items prior to the final M&A.

Created and launched a new 3rd party due diligence system and assessment framework for SOX, SOC1 and SOC2 compliance as well as PCI for all vendors and third-party associations.

Managed and provided technical and business guidance for large scale critical infrastructure and application development projects, especially around legacy/.Net conversions, Legacy/mainframe masking of data, data mapping and strategies to removing redundant data that will have impact to the new data center for Enterprise Data Management and Data Lake M&A activities and interacted with regulators and auditors, as needed.

Led respectively the Enterprise Volcker 2.0 Regulatory revisions (10M plus) and BEV Digital program (20M plus) including offshore resources, while managing, mentoring and coaching PMs and technical staff and providing reporting metrics and weekly summaries to C-Level executives.

Spearheaded, trained and mentored cross-functional teams in leveraging digital tools including Oracle PPM with ERP financials to reduce budgeting errors by 30% and to enhance operational performance and reporting to stakeholders

Provided technical and business support to leadership utilizing my Fintech acumen to advice, provide budget analysis, consulting, and led multiple teams and PMs through various methodologies on large-scale data warehouse solutions for Board of Directors and Executives for a highly confidential project to ensure email sanitization and confidentiality of eDiscovery files over an 18-month period with ETL technology. (15M plus)

Provided data integration best practices and technologies including optimizing AI and e-commerce sites understanding and resolving security and data integration issues, including PCI compliancy, while managing scrum teams, offshore and onshore resources and advocating for continuous improvement and efficiency in development processes.

Sr. Digital Strategic Program Manager (Consultant) 05/2003 – 06/2019

KForce (Charter/Spectrum); KForce (Country Financial Brokerage), UST Global (Walmart), TekSystems (State Farm) – Hybrid

Directed, guided, and managed a global team of Project Managers, BA’s, Quality Assurance analyst and 40 offshore resources efforts to maximize return of investment and minimize testing and production defects for 30 infrastructure projects for the global POS system, resources, and testing labs with a portfolio budget of 110 million dollars for mission critical systems and security compliance.

Successfully managed SPRINT and T-Mobile data center projects for PCI requirements for 4.0 objectives, reducing delays by 18 months and getting acceptance through global compliance teams.

Mentored and spearheaded the deployment of digital science initiatives to optimize and manage new teams to collaborate on the development and testing of E-Commerce solutions, change management, and providing digital support to the entire organization from Salesforce to Mobile App Development, UX, CX, etc. with a budget of 8 million dollars to purchase, manage, and deploy analytic tools to maximize CX (customer experience) and digital support.

Mentored and managed product managers, analyst, developers, and technical teams for tagging, analytics reporting, online tagging, creating UX and CX success metrics and developing business strategies across the organization in the digital space with initial budget responsibility of $7 million dollars.

Developed supporting business cases to create and manage a data service center to provide enterprise digital data information, track results, and utilize resolutions as a knowledge base to 1st level support analyst and to optimize service delivery of KPI (Key Performance Indicators) to executives and the enterprise company wide.

Led technical teams and updated the Key Management playbook and security architect around Mainframe/Legacy key management systems and ensuring minimal disruption while implanting large-scale changes, including subsystems for LDAP protocols and Active Directory for PCI DSS compliance

Streamlined logistics workflows by integrating predictive analytics tools, managing SOW and Offshore contracts in and reducing delivery times by [40%].

Partnered with IT teams to implement real-time tracking systems, improving inventory accuracy and customer satisfaction measuring tool VOC (Voice of the Customer) to ensure digital standards and adoptions were being met.

Developed supporting data and insights including financial impact, benefits, and additional support feature/functionality concepts through SharePoint influenced those concepts to internal audiences through business process architecture, pilot and implementation.

Rectified production problem related to customer facing applications for conducting root cause analysis of customer experiences issues utilizing analytic tools such as Webtrends, Tealeaf, and Adobe Site Catalyst.

Modernized 30% Enterprise Internet Solutions VOC responsiveness with a 200% increase in corporate data demands.

Led teams in the cultural adoption of information security best practices and integration of digital and cross channel data sources to better understand the customer’s journey.

Architected and managed the C-Level Executive Digital Work Intake (Ideation) Process for the State Farm Enterprise to ensure programs/projects (50K-20M) including (SOWs) had a return on investment (ROI) while mitigating the digital paradigm.

Managed teams responsible for the design, testing, configuration and implementation of an HCM solution for the largest domestic insurer for payroll, time, benefits, self-service (employee and Mgrs.) including processes and forms.

Streamlined all the business and technical improvement processes while gaining competitive advantage and substantial profits through planning and improving overall business processes and delivering modern, technology-based solutions for backend and front-end development utilizing .Net and other tools.

Created multiple “white papers” regarding optimum design for Time Management solution, a process to review Collective Bargaining Agreement revisions and HR staffing processes including AI recommendations.

(Multiple Vendors and Independent Consulting) 2000-2003

Senior Strategic Program/Project Manager

Key Clients: Healthcare USA; Anheuser Busch

Mercantile Bank N.A. 1990-2000

VP of Acquisitions/Product Management-Bank Automation and Assets

EDUCATION & CERTIFICATIONS

Lindenwood University, St, Charles, MO

Master of Business Administration in Finance and Management Information Systems

Southeast Missouri State University, Cape Girardeau, MO

Bachelor of Business Administration in Marketing and Management Information Systems

ITIL Foundation Certified PMP

TECHNICAL SKILLS

Strategic Program Management (PMO)

Mergers & Acquisitions (M&A) Leadership

Change Management & Logistics

Compliance Management & Mitigation

Digital Science Innovation, Integration, Monitoring, and Analysis

Vendor Mgmt./Assessments/Supply Chain Management

Data Governance, Legacy/ .Net Conversions

Budgeting and Resource Management

Product Development, Marketing, Analytics

AI, Cybersecurity, Adobe Site Catalyst, Tealeaf

Regulatory Compliance and Business Reporting

Summ-D, SDLC, Waterfall, and Agile Methodologies

SAP/Oracle PPM and People-soft/HCM

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