Desktop Support Technician

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Shahid Hameed Malik

● 301-***-**** ● *******@*****.***.

OVERVIEW

I am a Desktop Support Technician. years of IT experience with hardware and software in an Enterprise environment. My expertise includes Imaging, deployment, configuration, troubleshooting, and repair of devices including desktops, laptops, IOS mobile devices and other peripheral equipment. My specialty is Imaging, Deployment, Operating System, Software and hardware troubleshooting/repair, Hybrid, Remote and onsite tech support. I also have active Public Trust Clearance, TWIC Federal Clearance. CERTIFICATIONS

● CompTIA A+ Certification

● HP Certified Professional APS Integration Certification PROFESSIONAL EXPERIENCE

Kaiser Permanente (ACS Solutions Contract) July 2022 - Present Desktop Support Technician

● PC Imaging deployment, Migration, configuration, troubleshooting, and support for desktops, laptops, printers, mobile IOS devices and peripherals. Field Service Technician (Insight Global Contract) October 2018 – August 2019

● Provided Hardware Tech support for Hewlett Packard at Kaiser Permanente Health Systems all Virginia, DC, and Maryland locations. Serviced all hardware needs using an app called FSM.

Dominion Energy (Ampcus) May 2021 – June 2022

Desktop Support Technician: Onsite and Remote Tech Support . Imaging, Deployment, Desktop Support. Apple IOS Devices, iPhone, IPAD Activation and Configurations. Chenega Worldwide Support January 2020 –August 2020 MPS Printer Technician ● Maintenance, Operation and Hardware support for a Federal Agency.

● Hardware and software components of the MPS Print Que Management remotely MedStar Washington Hospital Center

PC/LAN Specialist July 1998 – Feb 2018

● PC deployment, Migration, configuration, troubleshooting, and support for desktops, laptops, printers, mobile devices and peripherals.

● Provide desktop technical support for Windows 10 and Apple IOS Operating Systems.

● Software Installation support using documented procedures.

● Perform diagnostics on all technological hardware and repair of laser printers.

● Provide help desk and mobile technical support for customer complaints.

● Ensure desktop, laptop, software work requests are completed in SLA allowed time.

● Document all diagnostic techniques, investigative root cause analysis, solutions in Remedy Incident Management System.

EDUCATION

Diploma in Computers and Information Technology Graduated 1993 Computer Learning Center Alexandria, VA

Associate of Applied Science (AAS), Electronics Technology Graduated 1986 Northern Virginia Community College Annandale, VA

SKILLS

● Networking Technology: Hands-on experience with TCP/IP Configurations, SCCM/MECM Imaging,Deployment Configuration Support of Hardware and Software.

● Proficiency with: Windows 10, Microsoft Office365, Microsoft Teams, Symantec Apple IOS, Medical Applications, Citrix, Peripheral Configuration.

● PC deployment, Data Migration, configuration, troubleshooting, and support for desktop laptops, printers, mobile devices and peripherals.

● diagnostics, repairs, and upgrades of: laptops, computers, configuration of mobile devices, and printers. Troubleshooting.

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