Case Manager Learning Specialist

DALE WALLACE

Baltimore, MD / 443-***-**** / ***********@*****.***

SUMMARY AND PROFILE

LEARNING SPECIALIST / PUBLIC ADMINISTRATION / MANAGEMENT

Dedicated, innovative, and inspiring leader with expertise in planning, facilitating, and assessing content-rich and motivating professional development opportunities to build industry-specific knowledge among employees and ensure safe working environments.

Recognized, well-respected professional exuding a positive mental attitude, ability to adapt to changing priorities, commitment to excellence, and focused on bringing value to the lives of others.

Dynamic, professional communicator utilizing interpersonal skills to foster team collaboration, positive and trusting relationships, opportunities for professional growth, cultivate partnerships with community stakeholders, facilitate fundraising efforts, gain an understanding of others’ points of view, and motivate team members to achieve to their highest potential.

Highly organized educator and case manager demonstrating exceptional organization, planning, prioritization, and data-based decision making while remaining focused on details and accomplishing outcomes within expected timelines.

Core Skills

Procurement and Supply Change Management Fundraising & Partnering with Stakeholders

Program Development & Management Written, Verbal & Presentation Skills

15+ years in training and instruction Instructional Design & Assessment

Creativity, Integrity & Flexibility Skilled Leader & Team Builder

Staff Training & Development Ability to Lead & Influence

Data Collection & Analysis Diversity and Inclusion

Proficient in MS Office Community Outreach

Curriculum Design Labor Negotiation

Capacity Building Capacity Building

Train the Trainer Adobe Captivate

Onboarding E Learning

Illustrator Storyline

Logistics LMS

PROFESSIONAL EXPERIENCE

Baltimore City Public Schools, Baltimore, MD

SPECIAL EDUCATOR

2018 - 2021

Designing and facilitating engaging instruction which addresses the individual needs and learning styles of students, elevating the educational experience of students with special needs, and serving as a role model within the school community

Supporting the educational, social, and emotional growth of inner-city children with a range of mild to moderate intellectual, social, or physical disabilities

Planning and leading motivating and relevant educational experiences and assessing growth towards learning outcomes

Developing, executing, and managing individualized education plans to support student strengths and areas of need while adjusting programming based on student performance in collaboration with students, parents, and other service providers

Offering a strength-based educational environment adapted to the intellectual, sensory, social-emotional, and physical needs of students and forging positive relationships with students and families

Engaging in professional development activities to remain current on best practices in education and to enhance lesson planning and classroom experiences to best support students with unique learning profiles

Charlotte Area Transit System, Charlotte, NC

MANAGER / EDUCATION AND TRAINING

2016 - 2017

Developed and facilitated professional development opportunities to provide rail safety training and to promote a culture of safety throughout the entire rail system; coordinated on the 10-mile Blue Line Extension Project and partnered with NCDOT

Developed content specific courses and educational opportunities in a classroom setting for adult learners addressing rail safety, emergency preparedness, rail operations, catenary, signaling and ATC

Collaborated with local authorities to develop programs with the intent of ensuring and enhancing public safety

Redeveloped and strengthened the Roadway Worker Protection Program

Designed and implemented learning strategies for a brand new department

Introduced an Adult Learning Program for the Safety and Security Department

Created a comprehensive training strategy that focused on learning ad development

Utilized the Kirkpatrick model of Adult Learning

Assessed organizational training needs\

Developed a LMS for department

Utilized external training partners

Developed “Train the Trainer” to increase organizational efficiency

Tracked budget allocation

Conduce assessments and analyses to define performance

Designed, developed and implemented operational manuals for Trainers, operators and electro mechanics

Charlotte Area Transit System, Charlotte, NC

SAFETY COORDINATOR - RAIL

2015 - 2016

Promoted a culture of safety throughout the rail system and within the community through consistent communication with local authorities, developing professional development opportunities for the Safety and Security Department and ensuring that roadway protection procedures were being adhered to

Collaborated with colleagues, developers, and other stakeholders to ensure the adherence to proper safety procedures

Redeveloped and strengthened the Roadway Worker Protection Program

Created and led a workshop for the company police

Partnershiped closely with NCDOT, STV and CATS on Blue Line extension regarding signaling, TWC and ATC issues

Washington Metropolitan Area Transit System, Washington, D.C.

INSTRUCTOR/ TRAINER

2012 - 2015

Spearheaded a training forum to educate professional development instructors across WMATA of best practices in adult learning strategies; maximized expertise of adult learning strategies to develop and facilitate engaging and relevant professional development opportunities; coordinated on the operations of the Silver Line extension

Interpreted existing policies and procedures and created new ones to improve employee and organizational performance

Led frequent professional development of approximately 25 participants per training with a success rate of 95%

Effectively managed communication between training and field personnel

Train-the-Trainer certified Instructor and member of the American Society of Training Developers (ASTD)

Collaborated with Rail Car Maintenance and ATC engineers to gain a thorough understanding of TWC, ATC, and signaling

Developed and designed curriculum

Certification in adult Learning

Developed Training Manual for operators

Baltimore City Fire Department, Baltimore, MD

Fire Fighter / Paramedic / Instructor / Trainer

1996 - 2012

Managed the Baltimore City Fire Department Apprenticeship Program, facilitated ongoing communication between the academy and field personnel, interpreted and created policies and procedures, and promoted diversity within the apprenticeship program through greater inclusion of women and minorities; negotiated with Baltimore City Unions and the Baltimore City Council; State of Maryland certified Emergency Services Instructor (M.I.C.R.B.) and FEMA 100, 200, 700 certified

Certified Instructor of the emergency Defensive Driving Course (D.D.C.), the Emergency Vehicle Operations course and the Emergency Preparedness course with a 96% graduation rate

Member of the Human Relations Committee, Local #734 I.A.F.F. and the Baltimore City Fire Department Community Outreach and Recruitment Committee

Increased departmental diversity by 25% as a member of the Baltimore City Committee on Diversity in the Workplace

Bio serenity, Baltimore, MD

Patient Representative

2021 - Present

Optimizing the care pathway for patients suffering from sleep disorders between private practices and hospitals.

Analyzing and scoring data that may be used by a licensed physician in the diagnosis and treatment of sleep and wake disorders that result from developmental defects, the aging process, physical injury, disease, or actual or anticipated somatic dysfunction.

Johns Hopkins Medical Center - Lifeline, Baltimore, MD

PARAMEDIC - CRITICAL CARE

2004 - 2010

Cared for critically ill or injured patients during transport to medical facilities in compliance with federal, state, and local regulations; maintained professionalism, integrity, and dedication to a high level of patient care and comfort in a demanding and often stressful work environment

EDUCATION AND OTHERS

University of Baltimore

Master of Public Administration / 2015

Sojourner-Douglass College, 3.52 GPA

Bachelor of Arts in Administration with a concentration in Public Administration / 2011

Memberships / Trainings / Other Experience

Management of United Way campaign for the City of Baltimore

Student Government Association at Sojourner-Douglass College / 2009 - 2011

President of Phi Beta Sigma Fraternity, Inc. / 2009 - 2011

Volunteer Tutor at Sigma Educational Foundation / 2009

Licensed Real Estate Professional / 2004-Present

Upton Community Planning Association member / 2011-Present

American Society for Public Administrators member (ASPA) / 2011

Master Mason at Prince Hall Masons, P.H.A., F & AM

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