Masood Bhatti
Friendswood, Texas,
Ph: 281-***-****,
*********@*****.***
Summary of Qualifications
Data entry specialist known for quick typing skills, razor-sharp eye for detail and an infatuation with keeping customers and employers happy. Require minimal supervision and continually seek ways to improve processes, accuracy, service levels and efficiency. Skills include:
■ Data Entry and Order
Processing
■ Word Processing
■ Spreadsheet and Database
Programs-XLs
■ Invoicing and Inventory
Systems
■ CRM Platforms
■ Administrative Support
■ Purchasing, Shipping and Receiving
Operations
■ Account Records Management
■ Document Storage and Cloud-Based
Systems
■ Accounts Payable (A/P) and Receivable
(A/R)
Experience
BHATTI and ASSOCIATES, LLC (Present-part time) Data Entry-Plant Equipment Mechanical Integrity Program for GEO Specialty Chemical. Tracking Inspections and Tracking Repairs Data, as needed to update Process Safety Procedures (OSHA 29). AVS SERVICES, INC. (8/2019-12/204) Hired by an industrial manufacturer to ensure the timely and accurate entry of customer contracts into company systems. Input A/R adjustments into the billing program after verifying required approvals are in place. Key contributions:
■ Helped achieve a goal-surpassing 22% increase in add-on sales (6-figure growth) after implementing new CRM data fields that enhanced customer insights for the sales team.
■ Implemented digital-filing solution that improved records management and customer follow-up processes.
■ Created a cashflow surge after resolving months of backlogged adjustments to accounts receivables.
■ Honored with company's "Proactive Problem-Solver" award after initiating meetings with Purchasing, Shipping and Receiving managers to identify their information and reporting needs. Modified data systems, enabling faster and easier information retrieval.
BURROW GLOBAL SERVICES, LLC- (6/2016) Project Tracking/Manager. Recruited by Engineering/Construction Company. Project schedule tracking, Estimating in XL, Construction Schedule, Data Entry from Subcontractors and Vendors and Job Costing. Key contributions:
■ Resolved data-management issues that helped elevate Net Promoter Score (NPS) from 89% to 95%. Improved the timeliness and accuracy of data entry processes, reversing longstanding issues of delayed chargebacks and erroneous invoicing.
■ Reviewed work orders and accurately input data into the company database. Flagged accounts needing additional services and routed this information to appropriate teams to prevent service delays.
■ Stepped in to answer phone calls and assist with other office duties during periods of heavy workflow.