Risk Management Data Analysis
Resume:
NICOLE D. PRIVETTE
Gwynn Oak, MD
***************@*****.***
PROFESSIONAL SUMMARY
Success-driven and highly qualified professional with leadership and management experience. Results oriented while developing and implementing risk management policies, procedures and training programs. Evaluating program and process effectiveness including the development and implementation improvements. Adept at enhancing work plans, strategies, and objectives, including priorities for multiple projects. Exceptional skills in risk analysis, compliance monitoring, and collaboration with internal and external stakeholders to achieve management objectives. Professional subject matter expert on coordination, management, regulatory knowledge, training and development, data analysis and interpretation, database management, policy and procedure development, performance monitoring and reporting, collaboration and communication, leadership experience, and operational and human capital performance improvement. CORE COMPETENCIES
• Risk Management
• Project Management
• Team Leadership
• Adherence & Compliance
• Crisis Intervention
• Policy Development
• Onboarding & Training
• Management & Data Analysis
• Career Development
• Performance Management
• Designing Development Programs
• Process Improvement
• Coaching & Mentorship
• Learning Management System
• Conducting Employee Reports
• Assessment & Evaluation Techniques
EDUCATION
Master of Science, Forensic Studies, Stevenson University, 05/2008
Bachelor of Science, Criminology and Social Deviance, College of Notre Dame, 05/2005 PROFESSIONAL EXPERIENCE
Social Security Administration 06/2021-02/2025
Equal Employment Specialist (OCREO) Baltimore, MD
• Routinely interpreted and applied EEO laws, policy, and procedures in reviewing, analyzing, and adjudicating complaints of discrimination against the agency to make a determination of acceptance or dismissal, which involved processing cases of varying complexities which included, but is not limited to bifurcated and mixed cases, multiple issues, partial acceptances, and full dismissals.
• Conducted intakes of EEO informal counseling cases to determine the validity of discrimination claims, advised aggrieved individuals of EEO rights and responsibilities, including offering alternative dispute resolutions, assisted aggrieved employees and complainants, as a neutral party preparing case related paperwork for submission and filing.
• Monitored and tracked 15-18 cases monthly at various stages from intake, adjudication, review, release, to uploading to EEOC ensuring processing in accordance with EEOC regulatory timeframes.
• Wrote the modified Standard Operating Procedures (SOPs) being used for the entire Hearings and Appeals process currently taking place in the Center for Complaints Resolution (CCR), played integral role in the creation of the SOPs for the use of the Microsoft Teams Application to conduct ADRs, which is currently being used by the Regional CREO offices.
• Routinely prepared and edited memorandums to present to senior management for recommendations of improvements to CCR programs, workloads, and processes such as the counseling programs, the offerings of mediation services, and the hearings and appeals workloads.
• Served as the co-coordinator and developer of the EEO Academy, which was established as the training center formulated for new hires, and onboarded staff members, training was conducted in a three Phase structure to encourage retention of key concepts and processes. PROFESSIONAL EXPERIENCE
Continued, Social Security Administration, Equal Employment Specialist (OCREO), 06/2021-02/2025
• Facilitated class offerings on a variety of EEO related content as well as content focusing on emotional intelligence, unconscious bias, and awareness for senior level executives.
• Created course content utilizing MS Office Suite, Word, PowerPoint and Excel, Worked in Canvas that supported on-the-job training activities, and facilitated classes using MS Teams Application and Zoom for Government.
• Engaged in researching and fact-finding daily to resolve counseling matters that present with complex issues concerning aggrieved individuals who are non-compliant with the EEO Complaint Process, worked with various divisions of OCREO (COR staff, iComplaints staff) to get feedback and responses to inquiries to report back to the counselor needing assistance.
Social Security Administration, Management Analyst (OCREO), 03/2018-06/2021
• Actively engaged in all areas of the EEO process in some way from acknowledging receipt of formal complaints, adjudicating assigned accept and dismiss letters, reviewing of investigative plans and reports of investigations
(ROIs) to releasing work products- ROIs, Final Orders and Final Agency Decisions (FADs), and processing of hearings and appeals.
• Received, evaluated, analyzed, and processed about five to ten document and discovery requests per month from the Office of General Counsel (OGC), the Equal Employment Opportunity Commission (EEOC) and the Regional Civil Rights Equal Opportunity (CREO) offices to ensure adherence to MD-110 guidelines for uploads of documents to FedSep.
• Managed processing of hearings and appeals for Branch B, worked across both sides, which involved workloads for six Regional areas of responsibility to ensure the proper receipt, retention, and adjudication of requests utilizing technology to effectively communicate in writing assignments to Regional CREO’s, developed complaint files to upload to FedSep within regulatory timeframes.
• Created and consolidated documents using Adobe Acrobat Pro DC and uploaded to FedSep as an integral part of the Hearings and Appeals workload within the mandated timelines of 10-20 days per expectations set forth by OCREO management.
• Currently played a vital role as the Co-Coordinator of Records Management for OCREO and served as a team lead of a Records Management Workgroup for OCREO last fiscal year, employee member of the FEVs Workgroup, and provided support across the centers in OCREO to promote employee collaboration and engagement as well as sharing of job knowledge and work production.
• Participated in the 90-Day Team Cohort Pilot Program serving as the Hearings and Appeals team member and backup for processing the acknowledgement letters for a sample of cases to test the efficiency of a team collaboration model and shift the trajectory of operating procedures in the Center of Complaints Resolution
(CCR).
Social Security Administration, Human Resources Specialist (OCREO), 11/2017-03/2018
• Served as an Equal Employment Opportunity (EEO) Specialist learning the processes of conducting reviews and analysis of complaints of discrimination against the agency.
• Received incoming mail and generated an acknowledgement of receipt via email correspondence to the complainant and representative, provided backup coverage for the OCREO front office.
• Maintained calendar for the Center for Complaints Resolution’s Center Director, served as releaser for all mail, analyst sent to complainant’s and their representatives to ensure timely receipt. Social Security Administration, Human Resources Specialist (OESS), 09/2015-11/2017
• Participated in a Career Opportunities Training Agreement (COTA) – GS-09/11/12, conducted reviews and assessments of applicant packages for Senior Executive positions, built, monitored, and modified vacancy announcements drafted in the USA Staffing tool.
• Organized, coordinated, and moderated Rating Panels for applicants that passed minimal qualifications requirements, updated, and maintained the OESS website, included creating and updating bios for executives, provided updates on open executive vacancy announcements.
• Created an executive Position Description (PD) library using SharePoint and Microsoft Excel, created a SharePoint workspace for the members of Senior Executive Service (SES) Candidate Development Program
(CDP) Class VII for purposes of individual document retention. PROFESSIONAL EXPERIENCE
Continued, Social Security Administration, Human Resources Specialist (OESS), 09/2015-11/2017
• Created and maintained a SES Succession Planning Tool to track movement of executives across the agency as retirement and reassignments; served as back-up travel coordinator and liaison aiding executives requiring hotel, transportation, and site assignment arrangements required for CDP program rotational work assignments.
• Served as a proctor for the CDP Class VIII HumRRO Virtual Assessment Tool Validation Study used to assess potential candidates for the CDP program in a simulated assessment environment to capture real-time data for future assessment offerings by Social Security Administration. Social Security Administration, Management Analyst, 06/2014-08/2015
• Provided front office coverage to the Office of Quality Review (OQR), Office of Associate Commissioner (OAC), answered incoming office calls, monitored, and greeted visitors to front office, maintained contact with other components in Social Security Administration (SSA) to develop working relationships for future interactions.
• Maintained Associate Commissioner and Deputy Associate Commissioner’s calendar using Outlook, drafted correspondence using Microsoft Word and Outlook in response to inquiries pertaining to travel, budget, time, leave, and staffing, planned and moderated conference calls and video conference calls for OQR managers and directors.
• Served as travel planner and coordinator for meetings and conferences in OQR - hotel reservations, parking and credentialing, shuttle transportation, meeting space and conference room reservations, room setup, creating badges, posters, and other materials, and audio-visual requests. AWARDS/HONORS/MEMBERSHIPS
2024: Exemplary Contribution of Service Award
2012: Member of Psi Chi Psychology Honor Society
2011; 2021-2023: Recognition of Contribution Award
2007-2020: Exemplary Contribution of Service Award
2010: Individual Cash Award
2005: Member of Omega Phi Psi Criminology Honor Society
2004-2006: On the Spot Award
2003: Deputy Commissioner Citation; Office of Disability Claims Unit
2001: National Society for Collegiate Scholars
1999: Member Maryland General Assembly (Served as a Student Ambassador) & Modern Music Masters (TRI- M) International Honor Society
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