Machine Operator Service Call

Work History

March *, **** - February *,**** Ottawa Truck Center of Alabama / Velocity Truck Center

•Responsibilities included initial customer contact to determine complaint with vehicle.

•Verify information on unit and obtain responsible party information for contact, authorization, and payment.

•Assign and dispatch technician based on skill level and job need. Provide contact and location of service call

•Verify information for vehicle warranty. Determine if unit is under warranty/extended warranty for emissions repairs

•File warranty claims for Ottawa vehicle warranty, file warranty for Cummins engine warranty.

•Maintain files for vehicle history.

•work with service maintenance companies for authorization estimates and repairs, and obtain/process payments after repairs are complete.

January 7 2021 - March 7,2022 CVS Pharmacy, DC

•Machine operator, responsible for pre-shift check of racking for sufficient space for incoming stock, if space not available, condense and pull empty pallets. Transport empty pallet stacks to rework area on loading dock.

•Transport stock to correct location in warehouse

•Responsible for battery change in electric swing reach equipment and powered pallet jack transports.

•Assist in warehouse clean up of loading dock at end of shift.

August 19, 2014 - October 29, 2018 Service writer, Truckworx Kenworth

•Responsible for opening service write up area for start of day

•Greet customers as they arrive into the service department, discuss the issues they are having with the truck.

•Contact company if a fleet truck to obtain authorization or information on why vehicle was brought in if towed,

•Contact customers and companies with updates and estimates for repairs to their vehicle.

•Schedule appointments for customers to drop off vehicle for service.

•Pull codes from engine to assist in the assignment of repairs to vehicle and to help in troubleshooting process.

•Check for possible warranty coverage and open recalls

•Contact third party suppliers for repairs dealership can not handle.

•Contact customer once repairs are completed for payment.

•Process charges through SG Paccar for fleet and card holder accounts.

July 18, 2013 – January 10, 2014 Service writer, Locklear Chrysler Dodge Jeep Ram

•Greet customers as they arrive into the service department; discuss problems they are having with their vehicle.

•Contact customers with explanations and estimates for repairs to their vehicle

•Schedule appointments for customers to drop off their vehicle for service.

•Work closely with technicians and parts department employees to ensure repairs are completed in a timely manner.

•Determine if repairs are covered under warranty, if so, file warranty claim.

•Contact third party suppliers for repairs if dealership cannot handle.

June 2006 – May 2013 Service writer, Long Lewis Western Star

•Greet customers as they arrive into the service department; discuss problems they are having with their vehicle.

•Contact customers with explanation and estimates for repairs to their vehicle.

•Contact third party suppliers for repairs dealership cannot handle.

•Work closely with technicians and parts department employees to ensure repairs are completed in a timely manner.

•Determine if repairs would be covered under warranty.

•Interact with fleet maintenance companies to obtain approval for truck repairs.

•Order materials and shop supplies as needed.

•Process payments when cashier unavailable.

2004 – February 2006 Reconsiderations Research Analyst, Blue Cross Blue Shield of Alabama

•Conducting research to determine if the appeal request is a valid request.

•Telephone contact with Providers and Beneficiaries to obtain information regarding their appeal request.

•Make adjustments to Medicare claims based on decisions made by the Medical Review Department.

•Generate letters explaining the decision to the Provider and Beneficiary, and further explaining their next level of appeal rights.

•Strictly adhere to Centers for Medicare and Medicaid Services (CMS) guidelines pertaining to policy.

•Work closely with department associates and management to ensure smooth workflow in the department.

2003 – 2004 Administrative Law Judge (ALJ) Analyst, Blue Cross Blue Shield of Alabama

•Research information to build ALJ case file, forward case file to Office of Hearings and Appeals (OHA) for Judge to make a decision.

•Communicate with Providers, Beneficiaries, and Contract Hearing Officers to gather information and explain the content of the letters that have been received.

•Make Adjustments based on the decision of the Judge.

•Generate letters explaining the decision of the Judge and how the Medicare claim has now been processed.

•Close attention to detail to maintain strict adherence to CMS guidelines and policy.

1998 – 2003 Imaging/Scanner Operator, Blue Cross and Blue Shield of Alabama

•Convert hard copy hearing files to electronic images, write the created imaged file to CD and send to Hearing Officers.

•Adhere to strict timeliness guidelines set by Medicare.

•Generated letters for acknowledgement of hearing files and dismissal cases.

•Conducting research and closing off ICOR system files as needed.

•Technical support for Hearing Officers relating to imaging issues, email issues, and other miscellaneous computer/software problems.

1996 – 1998 MOCS Clerk, Blue Cross and Blue Shield of Alabama

•Correcting errors generated when the hard copy claim was imaged.

•Verify procedural and diagnostic coding to ensure proper payment is made.

•Verify other information to eliminate other system processing delays.

1992 – 1996 Case Examiner, Blue Cross and Blue Shield of Alabama

•Process claim based on contract benefits and guidelines.

•Work claim suspense to correct system edits.

•Contact providers and other insurance companies to develop information on the claim.

•Process claims in a timely manner.

1984 – 1992 Department Manager, Bruno’s Incorporated

•Responsible for scheduling of department staff.

•Responsible for ordering and merchandising perishable product.

•Generate purchase and loss report for inventory tracking purposes.

•Inventory of all department product and merchandise.

•Train new staff hired into the department.

•Education

•Diploma, Pelham High School, Pelham, Alabama

•General Studies (no degree obtained), University of Montevallo, Montevallo, Alabama

•Medical Terminology – Blue Cross and Blue Shield of Alabama

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•Computer Skills

Experience with:

•CD Writing equipment and software

•Color and Gray scale scanner’s

•Use and maintenance of office equipment

•Windows operating system (3.1, 3.11, NT, 2000, XP, NT, 10) and DOS

•Microsoft Office software

•Installing and upgrading various aspects of computers.

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