Data Entry Customer Service

SRAVANTHI POKANTI

**** *** ***, ********, **

Email: *****.*********@*****.***

Ph. 587-***-****

PROFESSIONAL SUMMARY

Organized and efficient with Data Entry, data organization, proofreading, and word processing. Accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented. Qualified Data Entry committed to data integrity and accurate processing.

SKILLS

Word processing

30 WPM typing speed

Database management

Professional and mature

Proofreading

Maintains confidentially

Independent worker

WORK HISTORY

TELUS Communication, Calgary, AB 2018-2020

Data Entry Clerk & Customer Service

Managed and code incoming electronic documents

Captured specific information to enter into the computer system

Maintained strong data entry skills due to the high volume of documents

Entered numerical data into the database in a timely and accurate manner

Added documents to file records and created new records to support filing needs

Entered new and existing customers, service level changes, and updated terms and cancellations

Transfered various contact information from the previously used company database into a new and updated database individually responsible flirt transferring contracts within 8 weeks

Compiled a weekly progress report for all alerts and their completion status for management's records

Receptionist

HOLIDAY INN, Canmore, AB 2015-2017

Ability to perform a variety of tasks on short notice

Handling customer requests, queries and complaints

Communicating any major complaints to management and any recovery I have authorized

Management of high number of customers and the service offered by the hotel(Information, reservations, promotions, surveys)

By maintaining up to date knowledge of the menu and quickly establishing a relationship with customers achieve every other sizes

Complete the surveys about the customer satisfaction with the aim to improve services and increase customer loyalty

Worked collaboratively with management and kitchen staff to reduce idle time when dishes were ready to maximize customer satisfaction

Customer Service Associate 2013-2015

PANAGO PIZZA, Edmonton, AB

Displayed enthusiasm and knowledge about the restaurant's menu and products

Spoke with Customers to ensure satisfaction with food and service

Provide prompt and friendly customer service

Quick learner on company policies and procedures

Education

Master of Business Administration, India 2010

Bachelor of Computer Science, India 2008

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