Sales/customer service/Project management/volunteer manager/ Caregiver
Resume:
WAYNE
ARNOLD JR
**********@*****.***
Artesia, CA
CONTACT
SKILLS
• PDF programs
Microsoft Office Suite (Outlook,
Word, Excel, PowerPoint)
•
• Google Docs
• Google Calendar
• Dropbox
• Client Relationship Building
• Schedule Management
• Project Management
• Records coordination
• Deadline Adherence
• Workload Management
• Operations Oversight
• Equipment Repair
• Safety Compliance
• Service Marketing
• Resources Allocation
• Scheduling
• Error Correction
• Estimations and quotes
• Production Planning
• Customer Support
• Online tutoring
• Podcast Production
Dynamic and adaptable professional with a proven track record of delivering strategic insights and operational excellence across roles at UberEATS and DoorDash. Excelled in project management and client relationship building, leveraging skills in Microsoft Office Suite and problem-solving abilities to drive efficiency and client satisfaction. Talented professional with extensive freelance and remote working experience. Highly organized and self-motivated with strong interpersonal, communication, and problem-solving skills. Experienced in customer service, communication, content creation, and project management.
PROFESSIONAL SUMMARY
Independent Contractor
UberEATS and DoorDash, Cerritos
Security Officer
Anahiem Gardenwalk, Anaheim
EXPERIENCE
February 2023 - August 2024
Analyzed data from surveys and focus groups to inform strategic decisions, demonstrating data analysis expertise.
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Prioritized workflow and managed schedules to deliver completed projects under deadline.
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• Investigated products or markets to determine areas for opportunity. Broke down strategic problems and analyzed data to provide insights and recommendations.
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Revised and developed business plans to emphasize product line, pricing and inventory factors.
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• Monitored tapes or digital recordings to identify source of losses.
• Reviewed and revised sustainability proposals or policies.
• Collaborated with clients to develop content relevant to target audience. Provided technical support to clients via phone and email, displaying excellent
• communication skills.
• Applied software knowledge to efficiently work with client data. October 2022 - February 2023
Responded quickly to emergency situations such as fires or medical emergencies in accordance with established protocols.
•
• Conducted background checks and security clearances for personnel.
• Prepared detailed reports of security incidents and investigations.
• Problem-Solving
• Adaptability and Flexibility
• Problem-solving abilities
Personal Care Assistant
Sevita, Long Beach
Administrative Assistant
Arnion, Artesia, California
Maintained crowd control at scene of accidents or injuries to assist victims and investigate causes.
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• Liaised with law enforcement agencies and local and federal agencies.
• Assisted vendors and other third parties with access to restricted areas. Warned persons of rule infractions and violations and apprehended and evicted violators from premises, using force when necessary.
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• Examined doors and windows, verifying proper function and security.
• Monitored entry-exit activity, allowing only authorized personnel to enter facility.
• Checked surveillance cameras to identify disruptions or unlawful acts. May 2022 - September 2022
Assisted in maintaining a clean, safe environment by following infection control
• policies and procedures.
Demonstrated excellent organizational skills to manage multiple tasks and prioritize workloads.
•
• Utilized problem-solving skills to identify potential issues or risks for clients. Responded appropriately to physical, emotional and developmental needs of
• residents.
Supported clients in developing independent living skills such as cooking meals and managing finances.
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Respected cultural diversity when working with individuals from different backgrounds.
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Observed physical and mental condition, intake and output and exercise to
• monitor client condition.
• Prepared and maintained records of client progress and performed services.
• Assisted residents in activities of daily living to maintain health and dignity. Provided clients with communication assistance, typing correspondence and
• obtaining information for them.
Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
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• Monitored vital signs such as temperature, pulse rate, respiration rate, weight. Observed changes in behavior or physical condition that may indicate a need for
• further medical attention.
Employed compassionate care when providing personal hygiene services to individuals requiring assistance.
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Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.
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• Maintained client confidentiality as required by HIPAA laws and regulations. December 2021 - May 2022
• Made copies of correspondence and other printed material. Sales Associate
GameStop, Los Angeles
Updated internal databases with new employee information such as contact details and job titles.
•
Answered phone calls, directed inquiries to appropriate personnel, responded to
• customer requests in a timely manner.
Scheduled conference calls between internal teams and external vendors or customers.
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• Scheduled and confirmed appointments for clients, customers, and supervisors.
• Created fliers and invitations for conferences or special events.
• Used Microsoft Office Suite to create and revise documents and presentations. Prepared documents for meetings including agendas, handouts and other materials.
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Resolved issues, escalating major conflicts and concerns to appropriate
• personnel.
Did by others to check for correct spelling and grammar, ensure that company format policies were followed and recommend revisions.
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Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
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• Opened, routed, and distributed incoming mail to staff members. Established professional and collaborative working relationships with company associates and external parties.
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August 2021 - December 2021
• Used product knowledge for handling objections.
• Greeted customers warmly and offered assistance. Generated sales reports and tracked customer data to ensure sales goals were met.
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• Cultivated relationships with new and existing customers to drive sales.
• Performed cash register operations accurately according to company guidelines.
• Promoted visual presentation standards by keeping store replenished.
• Greeted customers and ascertained what each customer wanted and needed. Placed special orders, submitted online orders, or contacted other stores to find
• desired items.
• Estimated cost of repair or alteration of merchandise.
• Bagged and packaged purchases and wrapped gifts. Demonstrated exceptional customer service skills, resolving customer
• complaints efficiently and courteously.
Provided accurate information about products, prices and availability both in person and over the phone.
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Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
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• Opened and closed cash registers, balanced cash drawers, and made deposits.
• Estimated and quoted trade-in allowances.
• Followed checklist to complete retail store opening and closing activities.
• Engaged with guests to understand and anticipate customer service needs. Executive Operations Assistant
Cottonwood College, Los Alamitos
January 2018 - December 2019
Work directly with the Operations Coordinator to oversee the operations, media elements, and technical setup of the college
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• Coordinate the setup/teardown of the volunteer teams Assist with the review, development, and execution of policies and procedures in
• relation to operations and media
• Oversee all facilities preparation (setup and teardown) Suggest ways to improve effectiveness in areas of operations, organization, planning, and implementation
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Supervise the production of all audio/video elements and PowerPoint presentations utilized by instructors and ensure media elements are ready for class
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Manage the media email account, responding to and processing email requests in a timely manner
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• Schedule the volunteers to their assigned teams and duties
• Print run sheets/schedules for liaisons and security Communicate in a professional and warm manner with instructors, students, and volunteers
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• Distribute class agendas to liaisons before each class
• Participate in quarterly volunteer team evaluations
• Create new student badges, as needed
• Prepare for and attend special events (Preview Night, workshops, graduation) Liaison between the student body and guests/visitors with college staff and
• instructors
• Attend all staff and team meetings
• Promote the college's standard of excellence to the student body and visitors
• Generate schedules, spreadsheets, labels, and laminated badges. Bachelor of Arts (B.A.) in Counseling
Southern Eastern University, Los Alamitos
Associate of Arts Degree in US
Cottonwood College
EDUCATION
August 2021
January 2019
References available upon request
REFERENCES
Contact this candidate