Sales Engineer Technical Support

Walter Charles Porter Jr

**** ***** ****** ** ***** 212 Denver CO 80231

***************@*****.*** 303-***-****

P E R S O N A L STATEMENT

Mid-Sales Engineer Role

Dynamic and results-driven professional with a background in medical sales and a technical foundation in electronics and robotics engineering. Proven ability to achieve exceptional sales growth, surpass targets, and integrate cutting- edge technologies. Committed to delivering solutions that propel innovation and drive tangible results. PROFESSIONAL EXPERIENCE

AI Sales Engineer Runday.AI Denver, CO

11/2024- Present

Client Meetings and Discovery – Understand client needs and present tailored AI solutions. Product Demos – Showcase AI solutions to prospects through presentations and demos. Technical Support – Address technical questions and provide guidance during the sales process. Collaboration with Sales and Engineering Teams – Work closely with both teams to ensure alignment on solutions and client requirements. Pipeline Management – Update CRM with sales progress and customer information

Sales Engineer Intern Careerist Denver, CO

11/2023-3/2024

Analyzed reports with advanced research methods to align CRM solutions with clients' goals. Created a customized Salesforce CRM demo to match client preferences. Used a 4-step objection handling technique to address budget concerns during CRM presentations. Participated in collaborative sessions, offering feedback on peer presentations and sharing objection-handling tactics. Conducted a self-assessment, noting improvement in objection- handling skills and outlining growth strategies. Presented a live demo of Salesforce CRM, addressing objections and demonstrating client- specific feature integration. Neuro-Sales Manager Mastery Neuroscience Training Denver, CO 11/2019-11/2024 Cultivated new sales and business opportunities, resulting in a 58% increase in sales over a one-year period. Broadened the customer base by 40% over 7 years through networking, direct referrals, lead databases, and cold calling. Achieved an 80% return customer rate by building strong relationships with clients through active listening and communication talents. Customized existing training programs to address individual needs, leveraging thorough analysis of specific requirements. Proactively scheduled fact-finding appointments to understand client needs and design tailored solutions. Provided technical support to members by assisting them in navigating their online user dashboard and widgets. Demonstrated strong problem-solving and conflict-resolution skills; promptly resolved an average of 25 issues daily. Collaborated with medical, health, and wellness companies to achieve shared objectives and enhance service offerings.

Education

IT Certification and Careerists Sales Engineering BootCamp Sales Engineering - 3.8 GPA

• Sales Engineer Certification Careerist Tech 2023

• Intensive Sales Engineering BootCamp, honing technical sales skills, product knowledge, and customer success strategies.

• Coding for Beginners: An Easy Introduction IBM 2024

• Fundamentals of Python programming, developing simple Python applications. P E P Certified Mid-Level Python Programmer In Progress

• Learning universal concepts of computer programming and Python language Generative Al With Vertex Al: Build A Customer Chatbot Course 2024

• Leveraging Al for customer service enhancement, building interactive customer service chatbots.

• IT Certification

• IBM-Generative Al for Executives and Business Leaders IBM-Microsoft

• Windows Defender and Firewall for Beginners IBM-Microsoft Windows

• Settings and Navigation for Beginners Google Cloud Certified Professional Architect

• Google Cloud Introduction To Generative AI

• Google Cloud Introduction To Generative Al Studio

• Awards

• ITT Technical Institute Dean's List 1997 in Robotics Engineering (Award in Robotics Project)

• Awarded Higher Brain Living #1 Demo Presenter in 2014, 2015 & 2016

• Key Achievements

• Increased monthly gross revenue from $42,000 to $125,000 within 12 months by cultivating robust customer relationships and implementing innovative marketing strategies and tailored sales techniques.

• Achieved #1 Top Sales Person in the company within 2 months in 2014 by closing the most deals since joining the team.

• Secured Sales Engineer Certification: graduated from a rigorous Sales Engineering BootCamp, mastering product demos, customer engagement, and cross-functional team collaboration to drive sales objectives.

• Graduated Graduated from 10/2023-3/2024

ITT Technical Institute 08/96 - 10/98

Bachelors of Engineering - 3.8

• Electronics/ Robotics

Key Skills

• IT Certs And Careerist Sales Engineer Bootcamp

• Sales Engineer Certification Careerist Tech 2023

• Coding for Beginners: An Easy Introduction IBM 2024

• Fundamentals of Python programming, PEP Certified Entry Level Python Programmer

• Learning universal concepts of computer programming and Python language with Vertex AI: Building Customer Chatbots Coursera 2024

• ITT Technical Institute Dean's List 1997 in Robotics Engineering

• Higher Brain Living #1 Demo Presenter in 2014, 2015 & 2016

• Increased monthly gross revenue from $42,000 to $125,000 within 12 months

• Achieved #1 Top Sales Person in the company within 2 months in 2014

• Secured Sales Engineer Certification after completing rigorous Sales Engineering Boot Camp

• IBM-Generative AI for Executives and Business Leaders

• IBM-Microsoft Windows Defender and Firewall for Beginners

• IBM-Microsoft Windows Settings and Navigation for Beginners

• Google Cloud Certified Professional Architect

• Google Cloud Introduction To Generative AI

• Google Cloud Introduction To Generative AI Studio DECLARATION

• I certify that all the information contained in this resume is true and correct.

• Location

• Denver CO

• Walter Charles Porter Jr

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