Customer Service Case Management

682-***-**** Vale Shannon

**********@*****.***

Education

Assistant Graduate Researcher The University of Texas at Arlington, Arlington, Texas

Post-Baccalaureate Coursework Tarleton State University, Fort Worth, Texas and

The University of Texas at Arlington, Arlington, Texas

B.S. in Human Science Tarleton State University, Stephenville, Texas

Related Experience

During my master's practicum at Tarleton State University, I gained hands-on experience in case management, and leading individual and group therapy. Here, I learned how to apply counseling skills and techniques using methods and theories I learned throughout my program. My goal is to attain an LPC.

Experience and Responsibilities

Marketing Assistant Manager, Longhorn Enterprises LLC

Spearheaded sales team performance improvement through targeted training and policy enforcement, driving measurable business growth and revenue increases.

Cultivated a collaborative team environment, mentoring associates in advanced sales strategies and customer service, boosting overall operational efficiency.

Envisioned and executed long-term sales strategies, aligning team goals with company objectives, resulting in sustained departmental success and growth.

translating complex findings into impactful scientific publications and conference presentations.

Assistant Graduate Researcher, Center for Healthy Living and Longevity, University of Texas at Arlington

Implemented novel data collection strategies, optimizing research protocols for community-dwelling elderly participants.

Help-led and mentored research teams, fostering a collaborative environment that enhanced data collection efficiency and accuracy.

Meticulously oversee data integrity throughout the collection process, ensuring reliability for longitudinal exercise intervention studies.

Contributed to research dissemination, translating complex findings into impactful scientific publications and conference presentations.

Assistant Branch Manager, Fastenal Industrial Supplies, Fort Worth, Texas

Partnered with the manager to streamline daily operations, enhancing both front and back-of-house efficiency. Fostered team cohesion through comprehensive training.

Help-led branch operations, driving customer acquisition and profit growth. Implemented creative strategies to expand the customer base for inside and outside sales enhancing branch performance and market reach.

Meticulously managed inventory from receiving to the sales floor to ensure customer needs and expectations of item availability.

Cultivated exception customer service culture, prioritizing client satisfaction. Mentored incoming team members, and facilitated smooth integrations into company operations.

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