Project Management Scrum Master

Megha M Dave

**************@*****.*** • 630-***-****

With over 12+ years of experience across different sectors in IT for Retail, Banking, Government sector and Human Resources at Tata Consultancy Services (TCS).

Demonstrated leadership in various roles such as Project Manager, Scrum Master and Head of Operations for Gujarat State. Expertise lies in Program and Project Management, Agile practice and Organizational change management.

Consistently achieved timely project deliveries and operational excellence by fostering effective team collaboration and making strategic decisions. Drove incremental business value through Client-Focused Program initiatives and Agile Governance leveraged Cutting-Edge digital technologies and methodologies.

Familiarity with cloud platforms such as AWS and GCP along with SQL enables me to provide an overall guidance on cloud computing technology and data enablement.

Strong communicator and leader, building trust-based relationships with stakeholders, clients, and teams to drive business success.

EDUCATION

Master of Business Administration – Marketing & HR (M.B.A) (First Class Honours). Dec 06 Sikkim Manipal University, India

Bachelor of Business Administration – Gujarat University, Gujarat, India. Apr 04 PROFESSIONAL CERTIFICATIONS

Professional Scrum Master (PSM) - I Certification Feb 22

Management Development Program (MDP) course in IRMA Mar 09

Program on Project Management – Ahmedabad Management Association Mar 17

PMP preparation Program 35 PDUs April 17

French language level – A1 from Ahmedabad Management Association Jan 18 TOOLS & TECHNOLOGIES

PROJECT MANAGEMENT SKILLS

AWARDS AND ACHIEVEMENTS

On the spot Award at TCS - Resolved a critical production issue within 1 hour, reducing downtime and ensuring smooth operations.

Category Tools and Technologies

Operating System Windows Server, RHEL server

Cloud Platform Google Cloud Platform (GCP) and Amazon Web Service (AWS) Database SQL Server and Oracle

Project Management Mastercraft, Microsoft Project management Visualization and Reporting Microsoft PowerBI and Tableau ITIL and Agile Methodologies Service Café/Service Now, Confluence, Microsoft SharePoint and JIRA

Office Suite Microsoft Office Suite

Requirement Elicitation Defect Tracking & Bug Fixing Business Process Management (BPM) Data Analysis Resource Management GAP Analysis & Quality Assurance Project planning &Development Vendor and Logistics Management

Stakeholder communications

Project management Client Engagement

Megha M Dave

**************@*****.*** • 630-***-****

Defect Reduction Recognition at TCS - Successfully reduced defect counts from 500+ to 150+, improving software quality.

Led Financial Inclusion Project - Covered 119 Villages within six months, expanding digital banking.

PROFESSIONAL EXPERIENCE

Project Manager/Agile Product Owner - Scrum Master, Tata Consultancy Services Dec 20 – Jan 24

Led the mission critical document registration process web portal from inception to deployment for State Of Tamil Nadu Inspector General's Registration System (TNIGRS) resulted in 40% reduction in the registration process and increased transparency in government processes

Ensured 100% compliance with government and enterprise standards while improving system efficiency by 30%, enhancing service delivery, and ensuring seamless operations.

Identified and led the initiative to reduce issue resolution time by 40% with the use of diverse technologies such as DigiGov, RHEL Frameworks, SVN.

Spearheaded requirements analysis and collaborated with Dev teams to develop cross-platform mobile and web apps for registration, document submission, and status tracking, increasing user adoption by 20% and processing efficiency by 30%.

Led the initiatives to reduce production defects by 35% and technical debts by 30% by ensuring completion of comprehensive code reviews and performance optimizations activities in the development process.

Achieved 100% data privacy compliance by implementing robust security measures, including SSO, MFA, penetration testing, and SSL certificates.

State Head Operation Manager, Consultant at TCS - Future Focus InfoTech, India Feb 12 – Dec 20 Project: Financial Inclusion System – Bank of Baroda.

Developed the Financial Inclusion Application, increasing user engagement by 25% and on boarding 50,000+ users in six months

Optimized infrastructure and database management, ensuring scalability for a 40% rise in user traffic.

Boosted user adoption by 30% and achieved 95% customer satisfaction through product demos and training.

Conducted market research, improving functionality and efficiency, leading to a 15% increase in customer retention

Project: Two-Wheeler Loan Processing Application – ICICI Bank

Streamlined application efficiency, cutting defect resolution time by 30% and improving customer issue management, leading to a 20% increase in customer satisfaction

Ensured quality assurance with a 98% defect-free rate, driving on-time delivery and leveraging data analytics to enhance business operations by 20%.

Actively responded to customer feedback, expanding Financial Inclusion to 119 villages in six months, increasing service accessibility by 30%.

Experienced with IBMAIX 6.1, Oracle 12C, Waterfall SDLC, and TCS B@NCS for POS and Kiosk applications. Leveraged tools like Core FTP, SQL Developer, MS Office, SharePoint, and Putty to streamline workflows and improve system performance by 20%.

Managed version control with GitHub and front-end development with JAVA, ensuring 99% code reliability. Oversaw budgets and financial performance, aligning costs with organizational goals and reducing expenses by 12%, while achieving operational excellence and full industry compliance Megha M Dave

**************@*****.*** • 630-***-****

Project Lead - Cohesion Foundation Trust, Ahmedabad, India Mar 11 – Feb 12

Managed comprehensive project documentation and ensured strict compliance with standards and regulations, implemented robust quality assurance measures that resulted in a 25% reduction in compliance-related issues.

Oversaw project procurement and prepared detailed monitoring reports, improving fund utilization accuracy by 15% for submission to the State Government of Gujarat. Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones

Kept projects on schedule by managing deadlines and adjusting workflows. Supervised 2+ projects from start to delivery by prioritizing needs and delegating assignments. Admin Manager - Qualysure Clinical Research Solution, Ahmedabad, India Aug 10 – Feb 11

Maintained a professional and organized environment, enhancing safety and well-being, which led to a 15% increase in employee satisfaction. Implemented cross-training, improving team efficiency by 20% and accelerating task completion by 30%.

Built strong customer and supplier relationships, resulting in increased repeat business by 5%. Managed MIS for customer service, streamlining service delivery and ensuring timely resolution.

Provided administrative support for executives, reducing response time by 20% and ensuring the on- time completion of all essential tasks.

Project Consultant - Tribal Development Department, State Government of Gujarat Jan 09 – Apr 10

Led two prestigious government projects: Project Sunshine and NREGA.

Monitored implementation of the project, with stakeholders. Developed contingency plans, quality standards, checklists, and processes that ensured project milestones were met on time, achieving 95% compliance with project timelines. Trained junior team members using industry experience, improving project strategies for NREGA implementation by 15%.

Delivered high-quality project results by consistently adhering to established standards and protocols, resulting in 100% client satisfaction.

HR Consultant - CORE HR and Ascent Placement, Ahmedabad Dec 06 – Dec 08

Managed employee hiring processes to ensure 100% timely completion of recruitment cycles. Managed recruitment processes, including advertising, evaluating applicants, conducting initial interviews, and pre- screening assessments, resulting in a 15% increase in successful hires. References available upon request.

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