Qa Analyst Quality Assurance

JULIA BALUNOVA

*****.*******@*****.*** 416-***-**** LinkedIn: https://www.linkedin.com/in/julia-balunova/ Senior QA Analyst / Functional / Regression / Accessibility (AODA)

Over 10 years of experience in test planning, estimation, and test execution

Diverse industry experiences including projects in Automotive, Telecom, Financial, Class Action Lawsuits, US and Canadian Government Services

Experience working in a distributed development team; experience working with offshore vendors

Experienced in leading test cycles, test estimation, planning, and reporting

Extensive knowledge and experience in all stages of Software Development Life Cycle (SDLC)

Solid experience with Waterfall and Agile methodologies

Extensive defect management experience. Reporting, triage, retesting utilizing HP ALM, JIRA, Youtrack, Bugzilla, Redmine

Experienced in testing cloud-based software solution (SaaS) for content management system (CMS)

Performed system, integration, usability, regression, accessibility / AODA testing

Solid experience in creation of test plans, test case suites, test coverage matrices

Experience planning and organizing testing efforts for both large and small systems

Test case design and management: HP ALM / QC, TestLink

Web application testing: .Net Core, React JS, Java/J2EE, WordPress/PHP. Tools: Firebug, Developer Tools

Mobile application testing: Hybrid, Responsive, and native on iOS, Android and BlackBerry devices

Test automation: maintenance and execution of scripts (Ruby, Cucumber)

Hands on experiences with technologies such as SharePoint, .NET Web, Web Services, HTML, JavaScript

Accessibility testing / AODA (WCAG 2.0 AA) compliance testing with screen readers VoiceOver, NVDA, JAWS

Proven ability to work efficiently in both independent and team environments

Critical thinker with problem solving and decision-making skills PROFESSIONAL EXPERIENCE

Senior QA Analyst – Functional, UAT (full-time) March 2019 - Present Terida Systems, Toronto

Worked for US Senate Page Program

Created test plans, test cases, test scripts, logged problem reports and tracked progress

Gathered, analyzed and interpreted test results

Executed comprehensive quality improvement testing and activities

Validated problems reported by clients and team members

Executed comprehensive quality improvement testing and activities

Documented business requirements using both formal and informal methods

Reviewed design documents and perform GAP analysis

Application migration to new servers

Provided feedback regarding task quality and performance

Performed AODA testing on desktop and mobile applications Environment: Windows, AWS, Cloud based solutions

Product: Award-winning, targeted enterprise cloud solutions via the Terida RegTech Framework - CLASsoft™ from AWS, Infrastructure-as-a- Service provider with security, continuous monitoring and inherited controls. Tools: Defect tracking tool – Jira, test Automation - SmashTest Senior QA Analyst – Functional, UAT (contract) August 2018 – February, 2019 Sym-Tech Dealer Services, Richmond Hill, ON

Performed system, API, integration, functional, UAT and regression testing for Finance and Insurance suite of products

Created test plans, test cases, test scripts, logged problem reports and tracked progress

Performed release / deployment verification testing

Found, documented, and tracked bugs through to resolution

Supported Business team with user and business acceptance testing

Provided feedback regarding task quality and performance

Collaborated with Developers, Project Managers and Business

Worked with manual testing of Restful services

Julia Balunova · Senior QA Analyst · 416-***-**** Page 2 Environment: Windows, Web, .Net Core, React JS

Product: F&I suite of products for retail automotive industry Tools: Swagger inspector, defect management tool - Youtrack Senior QA Analyst – Functional, Mobile, Accessibility (contract) March 2018 – August 2018 Ontario Ministry of Government and Consumer Services, Toronto, ON

Worked for license renewal project

Executed 3 test cycles for Licence plate sticker renewal software

Built and maintained a coherent test plan for the product

Performed system, integration, functional, regression, and accessibility testing

Found, documented, and tracked bugs through to resolution

Created test coverage matrices and progress reports

Worked closely with development and product management teams Environment: Windows, Web (IE, Chrome, Firefox), Mobile (iOS) Product: Licence Plate Sticker Renewal project

Tools: Test case management and defect tracking – HP ALM. Screen readers: VoiceOver, JAWS, NVDA

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Senior QA Analyst – Functional, Mobile, Accessibility (full-time) August 2016 – August 2017 Bibliocommons, Toronto, ON

Performed agile testing of cloud-based software solution (SaaS) for content management system (CMS)

Verified compliance with accessibility WCAG2.0 AA (AODA) standards using JAWS, VoiceOver, and NVDA screen readers

Tested Google Analytics tags and reports

Participated in review meetings and retrospectives

Estimated testing efforts; created test plans and test cases

Reviewed test suites for optimal coverage

Found, documented, and tracked bugs through to resolution

Communicated test progress and test results to project stakeholders and managers

Collaborated with Development, Product Owner and UX teams

Worked with manual testing of SOAP services

Worked in DevOps environment

Environment: MacOS, SaaS, Web Services, Web (Safari, IE, Chrome, Firefox), Mobile (iOS, Android) Products: CMS, WordPress, Google Analytics

Tools: Atlassian suite (JIRA, Confluence, Bitbucket), RAILS 3 Deploynator, Chrome Developer. Screen readers: VoiceOver, JAWS, NVDA Senior QA Analyst – Functional, Mobile (contract) May 2015 – May 2016 C.S.T. Consultants, Toronto, ON

Played a key role in testing of fully redesigned customer Self-Serve application

Performed system, integration, functional, usability, and regression testing

Tested and verified financial transactions

Recommended enhancements to improve product quality and performance

Maintained functional and regression test suites; created test coverage matrices

Validated financial data in XML files

Found and tracked defects from discovery to resolution

Tested and signed off on various BAU work requests for Self-Serve and back office applications

Produced status and progress reports

Assisted in creation of business requirements documents

Worked in DevOps environment

`Environment: Windows, Web (IE, Chrome, Firefox), Mobile (iOS, Android), SOAP services, Waterfall Tools: TestLink, Bugzilla

QA Lead – Mobile, Functional (contract) July 2013 – April 2015 TELUS, Toronto, ON

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Working environment: distributed development team (Canada-USA), in-house QA / UAT, offshore vendor (Dev / QA).

Re-hired with promotion to QA lead position upon completion of previous contract

Led testing efforts for multiple concurrent projects for TELUS, Koodo, PC Mobile and Public Mobile Self-Serve improvements

Participated and signed off on minor and major releases, and hot fix deployments

Provided test plans and estimates; reported test execution status

Performed hands-on testing of native mobile applications (iOS, Android, BlackBerry)

Facilitated defect triage meetings; performed defect investigation and retesting

Tested financial transactions made by credit and debit cards, and pre-paid vouchers

Performed accessibility testing (WCAG 2.0 AA) of Web and mobile applications

Evaluated coverage and provided feedback on manual and automated testing scripts

Executed automation scripts (Ruby, Cucumber)

Reviewed and signed-off on test cases prepared by UAT team

Assessed testing needs and established testing processes

Partnered closely with business, and technology project managers to ensure well-coordinated test approach Environment: Multi-project, Web (Firefox, Chrome, IE), Mobile (iOS, Android, Blackberry) Products: TELUS, Koodo, Public Mobile, PC Mobile, Corporate portal, Virtual Assistant, Future Friendly Home Tools: JIRA, Podio, DOMO

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QA Analyst – Functional, UAT (contract) November 2012 – July 2013 TELUS, Toronto, ON

Performed testing of self-serve applications (mobility, internet, home phone and OptikTV) across multiple browsers and platforms

Participated in User Acceptance test cycles; created and executed comprehensive test scripts

Tested and verified transactions made by credit cards, debit cards, and vouchers

Performed testing of back-end applications

Identified and tracked defects; verified defect fixes

Collaborated with UAT Leads, Developers, Project Managers and Business Environment: Multi-project, Web (Firefox, Chrome, IE), Mobile (iOS, Android, Backberry) Products: TELUS, Koodo, Public Mobile, PC Mobile, Virtual Assistant, Corporate portal, Future Friendly Home Tools: HP QC, Podio, DOMO, Bugzilla, FireBug, Redmine EDUCATION

Canadian Technology College, Software Quality Assurance Analyst, Certificate Baltic Russian Institute, Bachelor of Law

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