Customer Service Call Center
Resume:
Sharon Jenkins
Powder Springs, GA *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Medicare Insurance Agent
Vimo, Inc Getinsured-Atlanta, GA
July 2017 to February 2025
Advised and enrolled health insurance plans for Medicare and Pre 65 market. Call center duties which included advising retirees on HRA's and customer service. Effectively promoted ACA insurance plans, assisting clients through the enrollment process. Guaranteed that all sales and documentation conform to industry regulations and compliance standards.
Patient Account Representative
UT Health Science Center at Houston-Houston, TX
March 2016 to June 2017
Worked in emergency medicine denial department handling appeals, follow-up and resolving outstanding accounts receivable balances .Securing payments and/or applying the appropriate adjustments. Performed follow-up on third-party insurance claims to determine expected payment dates and/or reason(s) for payment delays.
Billing Assistant
Peachtree Health and Rehabilitation-Atlanta, GA
May 2014 to July 2014
Atlanta, GA
Handled front desk procedures which included appointment setting, checking vital signs and patient check-in/ out. Performed & maintaining the quality assurance. • Insurance verification, checking claim status/follow-up.
Extern
Independent Agent
AEP Sept-Dec HealthSpring/Cigna-Birmingham, AL
2011 to 2012
Birmingham, AL
Explained features, advantages and disadvantages of Medicare policies to promote sale of insurance plans. Provided customer service to potential Medicare customers regarding benefits and enrollment questions. Generated and tracked appointments for sales staff from lead list and inbound calls. Independent Agent
Education
Associate Degree in Business Management
Jefferson State Community College Birmingham - Birmingham, AL 2004
Skills
• Insurance sales
• Customer service
• Medicare certified 2024
• Communication skills
• Organizational skills
• Inside sales
• FFM certified 2025
• Outside sales
• Call Center (10+ years)
Military Service
Branch: Army
Service Country: United States
Rank: CPL
February 1989 to June 1995
Logistics Specialist
Certifications and Licenses
Life & Health Insurance License
April 2011 to August 2025
Additional Information
Active Insurance License in 26 States which includes: AL, AR, AK, CA, CT, FL, GA, IL, IN, KS, KY, LA, MI, MS, MO, NJ, NC, OH, OK, PA, SC TN, TX, VA, WV, WI
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