Customer Service Representative

JENNIFER BUNGE

*** ****** ****, *********, ***** 75979

409-***-**** ***********@*****.***

Professional Objective

Dedicated, empathetic, hardworking professional with over five years of experience in customer service, seeking a remote call center agent position, utilizing extensive skills and experience to provide a high level of customer satisfaction.

Professional Experience

Payment Processor – Remote January 2022 – March 2022 October 2022 – February 2023

Gerber Life – Houston, Texas

• Provide assistance to customers calling in to make payment towards their life insurance policies and loans

• Assist customer with their eservice account

• Transfer customers to the proper agent when questions arise about their life insurance policies Customer Service Representative – Remote September 2020 – February 2021 Asurion – Houston, Texas

• Provided assistance to customers in filing claims for their cell phones, smart phones and tablets

• Answered 35-40 inbound calls per eight-hour shift

• Soft sale of promotional product during each call

• Met monthly production requirements as set by company Customer Service Representative – Remote May 2020 – August 2020 SYKESHome – Baytown, Texas

• Assisted customers with payments/due dates, account balances, and updating account information

• Made appropriate transfers to other departments when necessary Seasonal employee – Remote March 2020 – April 2020 SYKESHome – Baytown, Texas

• Provided assistance to customers in navigating Turbo Tax website

• Provided assistance to customers filing taxes

Seasonal employee January 2020 – February 2020

Follett Higher Education Group – Houston, Texas

• Provided assistance to customers looking for textbooks and other supplies.

• Assisted at help desk, cash drawer each morning, processed purchases in-store and by phone

• Put inventory out on shelves during each shift

• Received FedEx orders and notified customers their orders were available for pick up Relevant Skills

• Typing Speed: 56+WPM and 10-key proficient

• Expert level proficiency in Microsoft Word; moderate proficiency in Excel and PowerPoint

• Attention to detail, work under pressure

• Maintain a calm and friendly demeanor in escalated circumstances Education

Southern New Hampshire University, Manchester, NH August 2020 – Present

Contact this candidate