Administrative Professional

Chido Kaseke

*** ********, ** *******, ******, Zimbabwe

+263********* ************@*****.***

PROFESSIONAL SUMMARY

A 39-year-old administrative professional with exceptional organisational, customer care and communication abilities. Expertise in a wide range of industries with a focus on records administration, computer proficiency and client liaison. A high impact communicator who effectively presents and conveys information to clients, team members and top-tier executives through written and spoken communication, essentially building strong relationships with stakeholders.

EDUCATION

The University of South Africa (UNISA) Pretoria, South Africa

Bachelor of Commerce in Management Graduation Date: 2016

Coursera & University of Pennsylvania Pennyslvania, USA

Certificate in The Business of HealthCare Qualification Date: 2019

CORE COMPETENCIES

Client Relations

Time management

Attention to detail

Interpersonal skills

Multi-tasking

Strong organisation skills

Events planning

Professionalism

Office skills and procedures

Computer Programs: MS Office (Word, Excel, Outlook, PowerPoint) QuickBooks, OmniSol

WORK & LEADERSHIP EXPERIENCE

PatCh (Maokoe) Zimbabwe Harare, Zimbabwe

Founder/ Creative Director

www.instagram.com/patch_maoko_ezim March 2020– December 2024

Key Responsibilities:

oDevelop business from initial concept and start-up

oUndertaking the management and administrative tasks, as well as the day-to-day operations of the business

oExecuting primary responsibilities related to accounting, advertising and marketing

oDeveloping and executing marketing plans and managing social media platforms

oOrganizing and facilitating a capacity skills training program

oSourcing business including attending local, regional and international trade fairs

oLeading a team and delegating tasks

oEngaging with stakeholders, including suppliers, artisans and distribution partners

oCustomer relationship management

oStaff recruitment and human resource management

MIMOSA Mining Company Harare, Zimbabwe

Administrative Assistant- Part Time August 2021

Key Responsibilities:

oSupport the office of the Managing Director by liaising with executive and senior administrative assistants to handle requests and queries from senior managers

oCo-management of the MD’s diary and scheduling appointments

oAnticipate the executives’ needs and proactively bring together appropriate people and resources to support the underlying matters

oCoordinate meetings, events and booking travel arrangements

oHandling telephone calls, attending to enquiries and queries and receiving visitors

oAssist in the preparation of regularly scheduled reports

oAct as point of contact for internal and external clients and stakeholders of the company

Vision Institute Harare, Zimbabwe

Medical Administration and Marketing Officer September 2016 – February 2020

Key Responsibilities:

oWelcoming patients and visitors in person, on the telephone and/or via email answering or referring inquiries and maintaining a clean, conducive and welcoming reception area at the practice.

oManaging diary for patient bookings.

oMedical insurance verifications and authorisation

oMedical claims billing and processing using Microsoft Excel and online data management and claims billing system OmniSol

oPreparing reports

oAssisting patients with pre-consultation registration

oDaily receipt of cash and point of sale payments

oMaintaining confidentiality and running an effective filing system for documents, patient notes, results and information.

oMaintaining business office inventory and equipment by checking stock to determine inventory level and expediting orders for supplies.

oDeveloping and maintaining policies and procedures booklet for the practice.

oTyping patient referral letters and channelling relevant communication where needed, when referring patients to other medical establishments.

oMinute taking.

oOperation of ophthalmic equipment to clinically prepare patients in pre-consultation area before sending them through to the Doctor

oOptical Dispensary including checking patient refraction, reading patient optical prescription and assisting patients with frame selection.

oCoordinating marketing events and marketing material. Creating and designing medical condition information brochures, ordering of corporate wear and branding material.

oCoordinating and participating as a team member at rural outreach eye camps.

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