Customer Service Front Desk
Resume:
Desiree Escobar
Los Angeles, CA *****
***************@*****.***
Professional Summary
Seeking a full-time employment permanent position that will utilize my skills. I have knowledge in handling money and guiding a team to a successful shift. I know when initiative is necessary and to step up to provide the best customer service. I have always had an open mind when it comes to learning new skills and taking on new challenges.
Willing to relocate: Anywhere
Work Experience
Receptionist
Staff Connections LLC-Los Angeles, CA
April 2022 to December 2022
• Greeted and welcomed visitors, providing a positive first impression of the company
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
• Managed office supplies inventory by monitoring stock levels and placing orders when necessary
• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
Receptionist
Kia of Alhambra-Alhambra, CA
September 2019 to February 2022
• Greeted and welcomed visitors, providing a positive first impression of the company
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
• Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
• Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
Assistant Manager
Eagle Rock Blvd-Los Angeles, CA
June 2018 to September 2019
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Assisted in the management of daily operations, ensuring smooth and efficient workflow Crew Member
Little Caesars-Los Angeles, CA
September 2014 to April 2016
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
Skills
• Front Desk
• Multi-line Phone Systems
• Phone Etiquette
• Cash Handling
• Office Administration
• Assistant Manager Experience
• Microsoft Word
Contact this candidate