Special Education Virtual Assistant
Resume:
Tucky( Renee) Phillips
*** **** ****** ********, ** 71433
*****************@*****.***
CenturyLink Call Center Representative
Century Link – Remote
June 2017 to June 2019
Used knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems.
Speak and listen to customers to better understand their needs, and offer possible solutions.
Worked closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with products and services.
Worked with a high volume of inbound or outbound calls.
Create a positive experience for each caller.
Listened to clients to understand the reason for their call address all questions or complaints, and provide an accurate and efficient response.
Remained customer-focused, detail-oriented, and efficient.
Remained polite, reliable knowledgeable, and adaptable.
Special Education Department Manager
Rapides Parish School Board - Alexandria, LA June 2011 to 2023
•Evaluate students' academic goals to align with IEP
•Remain compliant with standards, guidelines, and policies as set forth by the U.S. Department of Education
•Regularly collaborates and works with other departments to ensure students' success
•Develop, write, and implement IEPs and 504 Plans
•Locate service providers for students needing related services as mandated by the IEPs
•Maintain accurate and up-to-date data in the school's Learning Management System and special education software
•Administrate testing and coordinate the special adaptations that are required based on the IEP
•Communicate regularly with parents/learning coaches of students with special needs to ensure that their IEP goals are being met and that their needs are addressed in a timely and appropriate fashion
Special Education Teacher
WASKOM INDEPENDENT SCHOOL DISTRICT - Waskom, TX
August 2008 to May 2011
•Modify the general education curriculum for special-needs students based on a variety of instructional techniques and instructional technology.
•Confer with parents, administrators, testing specialists, social workers, and professionals to develop individual educational plans to promote students' educational, physical, and social development.
SOUTHWOOD HIGH SCHOOL - Shreveport, LA
August 2006 to June 2008
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
•Establish and maintain relationships with other agencies and organizations to meet community needs and ensure that services are not duplicated.
•Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are efficiently used.
•Plan and administer budgets for programs, equipment, and support services.
•Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
•Research and analyze member or community needs to determine program directions and goals.
•Implement and evaluate staff, volunteer, or community training programs.
•Direct fundraising activities and the preparation of public relations materials.
•Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
•Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used efficiently.
Regular Education Teacher
JOAQUIN INDEPENDENT SCHOOL DISTRICT - Joaquin, TX
August 2001 to June 2008
•Collaborate with other teachers or administrators to develop, evaluate, or revise kindergarten or elementary school programs.
•Develop individual education plans (IEPs) by consulting with parents, administrators, testing specialists, social workers, or other professionals.
•Confer with parents, guardians, teachers, counselors, or administrators to resolve students' behavioral or academic problems.
•Employ special educational strategies or techniques during instruction to improve the development of sensory- and perceptual-motor skills, language, cognition, or memory.
•Meet with parents or guardians to discuss their children's progress advise them on using community
resources, or teach skills for dealing with students' impairments.
•Prepare objectives, outlines, or other materials for courses of study following curriculum guidelines or school or state requirements.
•Attend professional meetings, educational conferences, or teacher training workshops to maintain or improve professional competence.
Education
Bachelor's in Interdisciplinary Studies – Stephen F. Austin State University
Master of Science in Psychology – Grand Canyon University
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