Training Delivery Eye Care
Resume:
ANDREA
HASTINGS
**************@*****.***
Blue Hill, ME 04614
Bold Profile
Professional with a proven track record at USPI and Coastal Eye CAre, excelling in training delivery and team leadership. Enhanced operational efficiency through innovative training methods and strong mentorship, fostering a collaborative environment. Skilled in problem- solving and time management, with a commitment to high-quality service and employee development.
PROFESSIONAL SUMMARY
SKILLS
• Task delegation
• Training delivery
• Motivational techniques
• Problem-solving
• Time management
• Reliability
• Team leadership and supervision
• Multitasking and organization
• Cleaning and sanitation
• Decision-making
• Employee training
• Self motivation
Beal College
Bangor, ME
No Degree: Health Administration
EDUCATION
CERTIFICATIONS
Ophthalmic Assistant IJCAHPO
(International Joint Commission
on Allied Health Personnel in
Ophthalmology) 2004-present
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USPI- United Surgical Partners International - Application Support / Trainer
Texas / Remote • 07/2023 - Current
Coastal Eye Care - Lead Technician/Clinic Supervisor Ellsworth, ME • 06/2001 - 07/2023
WORK HISTORY
Improved overall team efficiency by implementing innovative training methods tailored to individual learning styles.
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Developed a strong support network for all employees by regularly offering refresher courses, supplemental resources, and ongoing mentorship opportunities.
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Established positive relationships with trainees, fostering open communication and encouraging ongoing development.
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Set positive example for team members by providing high-quality, efficient service.
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• Wrote training manuals for Ophthalmic Technician employees . Planned, scheduled, and delegated daily work to team of employees.
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Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
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Performed troubleshooting and diagnosis on malfunctioning equipment.
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Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
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Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
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Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
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Communicated with patients, asked appropriate questions, and employed active listening .
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• Ordered all clinical supplies and kept check on inventory levels.
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