Lead Business Systems Analst

SANDEEP GAUNEY

Lead Business Systems Analyst/Product Owner

Email – ***.******@*****.*** Phone- 651-***-****

An accomplished Lead Business Systems Analyst/Product Owner with over 11+ years of experience specializing in requirements gathering, business process optimization, and end-to-end product lifecycle management and diverse experience in Project management, Business Analysis, Joint Application Development (JAD), Business Process Analyses, System analysis, Software Analysis and Modeling of web/enterprise wide client/server based applications in Information Technology with extensive experience in Software Development Life Cycle (SDLC) process in Consumer Services, Retail, Healthcare, Insurance and Financial domains

Professional Experience:

Demonstrated success in delivering impactful system and product enhancements across diverse industries and led transformative initiatives for Fortune 500 companies such as Oncourse Home Solutions, Lululemon, Blue Cross Blue Shield, United Health Group, and Bed Bath & Beyond—driving digital transformation, system integrations, regulatory compliance, and business intelligence solutions.

More than 9 years of experience in Agile / Scrum environment. Agile methodologies: Scrum, Dual Track Agile, SAFe and Kanban with expertise in using several Agile project management tools like Confluence, JIRA, Team Foundation Server (TFS), ServiceNow Project Portfolio Management (PPM), Azure DevOps, APPTIO, RALLY, Swift Kanban, ALM and SharePoint.

Excellent Business writing skills in writing Business requirements document (BRD), Use Case, Functional Requirement Specification (FRS), Software Design Specification (SDS), Software Requirements Specification (SRS), Software External Specifications (SES), Software Requirement

Document (SRD), Data Dictionary, Business Continuity Plan (BCP), Workflows and Unified Modeling Language (UML) diagrams such as Activity diagrams, Class diagrams and Sequence diagrams.

Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

Proficient in developing all types of technical diagrams including Behavior Diagrams (Use Case Diagrams, Sequence diagrams, Collaboration diagrams, State chart diagrams and Activity diagrams), and Structure Diagrams (Class Diagrams) based on UML methodology using Rational Rose and MS Visio

Experience in working with agile lifecycle, and/or tracking, and process management tools like Azure DevOps and JIRA.

Experience in implementing Salesforce.com for the sales and support user groups based on the user requirements

Organized Requirement Gathering Sessions (RGS) and interviewed Subject Matter Experts (SME’s) gathered detailed functionality aspects of business process to update requirements.

Involved in preparing GAP analysis, SWOT analysis, Cost benefit analysis, Risk analysis, business refinement process including checking and validation of requirements in conjunction with the stakeholders

Strong expertise in process modeling and visualization, utilizing UML diagrams (Use Case, Sequence, Class), wireframes, and mockups with tools like MS Visio and Figma.

Experienced in HIPAA compliance as well as strong knowledge in Claims Processing and Claims in Medicaid and Medicare. Strong understanding of Insurance Framework and end-to-end Insurance Operations including Payers, Eligibility and Provider Networks, Medicare Part D Business, Medicaid health plan/TPA and CMS Operations (Center of Medicare Services).

Gained extensive working knowledge and understanding of MITA, MMIS, Electronic Medical Health Record EHMR and Pharmacy Benefit Management (PBM) and worked on Medicaid Healthcare Claims/Claims adjudication sub-systems for large PBM.

Experience with BlueCross, Medicare, Medicaid, and commercial insurances in HIPAA ANSI X12 formats including 270/271, 276/277, 834, 835, 837(I/P/D)

Led and organized Requirements gathering sessions and JAD sessions before groups of Subject Matter Experts as needed to document decisions regarding future state of business processes.

Strong Experience & Expertise in US Healthcare Insurance Payer – EDI (X-12 EDI Transactions like 837 Claims, 835, 997 Acknowledgements, 834 - Member Eligibility, 270/271 Eligibility Inquiry, 276/277 - Claims inquiry)

Expertise in payer domain System Integration wif Health plans eligibility and claim information. Strong understanding and Claims Processing/adjudication, Membership, and other standards.

Solid knowledge of Power BI and Tableau Desktop report performance optimization.

Hands-on experience in healthcare and financial compliance standards, including HIPAA, HL7, FHIR, and EDI transactions (835, 837, 834), ensuring regulatory adherence and system interoperability.

Design and development of Tableau visualization solutions like Dashboards, Standard Reports, Scorecards, charts, and Ad - hoc Reports

Expert in data analysis, ETL processes, and data modeling, leveraging SQL, Snowflake, and data warehousing solutions for business intelligence and decision-making.

Consult with team members and other data specialists on data management and reporting issues related to data

Led API-driven system integrations, designing RESTful APIs, creating API mapping documents, and ensuring seamless data exchange between enterprise platforms.

Proficient in SQL queries to extract data from different databases including testing and production for data validation and data analysis.

Experienced in writing Test Cases, Test Scripts and generating Test Data. Also, experienced in UAT, Functional, Regression, Back End, Stress White Box, Black Box and Unit Testing.

Extensive experience using SQL queries for data manipulation (sort, filter and extract desired data) as part of the research/investigation for business validation and UAT.

Product ownership experience, collaborating with cross-functional teams, defining user stories, prioritizing features, and delivering value-driven digital products.

Expert on maintaining and managing Microsoft Power BI and Tableau reports, dashboards and publishing to the end users for Executive level Business Decision

Developed interactive dashboards and reports, leveraging Power BI and advanced analytics tools for operational and financial insights.

Good experience in Developing Test Cases for Unit Testing, Regression Testing and User Acceptance Testing (UAT).

TECHNICAL SKILLS:

Methodologies

AGILE (SCRUM), WATERFALL, SDLC, STLC

Business Modeling

Microsoft Visio, Balsamiq, Lucidchart, TFS

Process Documentation: BRD, FRD, RTM, URS, Data Mapping Documents, Workflow & UI Mockups: Created end-to-end business process models, flow diagrams, activity diagrams, use cases, and wireframes

Front-end Tools

PEGA, Zapari, Microsoft Front Page, Microsoft Project, Microsoft Office Suite, .NET, Java, J2EE, Apigee, Swagger (API Documentation)

Version Tools

Clear Case / Clear Quest, Tortoise SVN, MS Shared Service

Defect Tracking

JIRA 6.4, Azure DevOps, HP ALM, ServiceNow Agile Practices: Backlog Management, Sprint Planning, Daily Standups, Sprint Retrospectives, JIRA Management: Creating & Managing Epics Stories, Tasks, and Release Planning

Languages

SQL(PL/SQL), JSON, XML API Testing & Integration: SOAP UI, REST API, FHIR API, Postman

Databases

MYSQL, Oracle 9i / 10g, MS SQL Server, DB2, SOR

Operating Systems

MacOS, WINDOWS 7/8/10,11 Linux, UNIX,

MS Office Tools

Outlook, MS Word, MS Excel, MS PowerPoint, MS Access

Browsers

Internet Explorer, Mozilla Firefox, Google Chrome, Safari

EDUCATION:

Masters in Information Technology management, Saint Mary’s University of Minnesota, USA

PROFESSIONAL WORK EXPERIENCE:

Role: Lead Business Systems Analyst

Client: Oncourse Home Solutions

Location: Mount Laurel, NJ

Duration: Feb 2024 to Present

Project Name & Description: Homestead - ASP IT Carveout

Oncourse Home Solutions a people-centric organization in the U.S. providing home warranty and home repair service industries and helping homeowners navigate the unexpected, reduce costs, and make homeownership and partnering with cities, utilities, insurance providers, retailers, financial service companies and member associations. The OHS ASP IT Carveout project focuses on the separation and migration of the Appliance Service Plan (ASP) business unit from Consumers Energy (CE) to Oncourse Home Solutions (OHS). It includes transitioning billing to a bill-ready model, migrating the MSD Endeavor system to NGCC Salesforce, integrating TFN services into Amazon Connect, and executing data conversions to ensure seamless service continuity, accurate billing, and operational efficiency under OHS management

Roles & Responsibilities:

•Guide the team and organization on how to use Agile SAFe Scrum practices and values to delight customers and to fill in the intentional gaps left in the Agile/Scrum frameworks

•Managed the entire product development lifecycle using Agile methodologies, maintaining product roadmaps in Jira, facilitating daily Scrum meetings, and conducting backlog grooming and sprint reviews, ensuring time delivery of products with a focus on UAT testing and data-driven decision-making.

•Led the bill-ready model integration, consolidating charges at OHS before sending billing details to CE.

•Defined billing workflows, revenue-sharing mechanisms, and adjustments to ensure financial accuracy and compliance.

•Interacted with SME’s, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.

•Participated actively in assembling the JAD team and in conducting the weekly sessions from requirements gathering phase to the sign-o of the application after testing.

•Developed a vision plan that defined the primary goals and objectives of the project.

•Developed use case documentation for system requirements, business process flows, and screen mockups using MS Visio.

•Performing data analysis, data cleansing in source systems, creating Data Quality Rules and preparing data mapping documents for migration and ETL into Salesforce and CRM.

•Performed data migration and data management

•Performed in-depth data analysis and collaborated with multiple business stakeholders to formulate data and functional specification documents that were leveraged by the development and testing teams to successfully implement and test applicable products

•Worked closely with the UI/front end design team to model the screens, which met user defined requirements and also company standards.

•Managed migration of MSD Endeavor to NGCC Salesforce, optimizing CRM workflows and data structures.

•Led the integration of TFN services into Amazon Connect, enhancing customer service operations.

•Defined functional and API requirements, coordinated with developers, and ensured seamless system implementation.

•Extensively involved in Data Governance process. Assisted in data grouping and defined relationship among the different tables.

•Involved in creating different reports based on the business request and ad hoc requirements using Tableau, Power BI desktop. Prepare financial deliverables (quarterly, accrual and budgetary reports) for funding agencies, as well as proof of concept, and solution mockups.

•Analyzed business requirements and developed User stories based on the business requirements and uploaded them into JIRA.

•Performed the Gap analysis on the earlier systems, generated a detailed Requirements document describing new system architecture through Use Cases and Activity diagrams.

•Developed data mapping documents and executed ETL processes for accurate migration from legacy systems.

•Conducted data validation and SQL-based analysis, ensuring integrity across all business units.

•Created BRDs, FRDs, user stories, and process documentation to support development and testing.

•Worked on SAFe framework with other scrum teams, Attended Scrum of Scrums to coordinate dependencies across various other scrum teams in Agile Release train, worked with Release

•Collaborated with QA teams to define test cases, execute UAT, and validate system functionalities.

•Acted as the release manager for the smooth deployment and post-go-live support, minimizing disruptions to business operations.

•Provided ongoing support and training to ensure smooth adoption of new systems and processes.

Role: Senior Business System Analyst

Client: Lululemon

Location: Seattle, WA

Duration: Sep 2023 to Feb 2024

Project Name & Description: DORA – Power BI

Lululemon Athletica is a Canadian-American athletic Apparel/Retail company that sells yoga wear, athletic wear, accessories, and personal care products approach to creating products, programs and experiences that help improve the wellbeing of people. The DORA Reporting Project at Lululemon Athletica aimed to develop a comprehensive Power BI reporting system to enhance sales analytics, inventory management, product performance tracking, and distribution efficiency. As a Sr. BSA, I defined reporting requirements, optimized data models, integrated Snowflake with Power BI, and leveraged AWS cloud solutions to deliver real-time, actionable insights, improving decision-making, demand forecasting, and operational efficiency.

Roles & Responsibilities:

Led the design and development of Power BI reports and dashboards for sales, inventory, product performance, and distribution insights.

Led JAD sessions, requirement gathering, and backlog refinement, ensuring alignment with business objectives.

Created interactive visualizations, ensuring accessibility and clarity for key business stakeholders.

Created Release Plan document using JIRA Dashboard reports, used Confluence for Release Notes, shared release documents with Product Owner and senior management and updated status at every Iteration on backlog status

Facilitated Joint requirement sessions (JRS) sessions to identify business rules and requirements and documented them in a departmental review.

Created requirements documents BRD, SRS, Design Specification and Business Process Flow (As-Is and To-Be) and managed the requirements and the traceability matrix using rational requisite pro.

Used MS Visio for Mockup screens and Wire frames, developed User Stories and documented Acceptance Criteria

Validated and tested various API’s and used Swagger to document them and worked in development of the Test Plan and Test Cases, conducted UAT.

Performed GAP analysis and documented business and system level use cases to derive the requirements illustrating the functional behavior.

Performed Data Analysis and Data Mapping to generate Crystal Reports.

Worked on implementation of the REST API for the UI screens, to make it more scalable and efficient.

Translated business requirements into functional specifications for Lambda-based analytics solutions.

Organized Confluence repositories for documentation, version control, and project updates.

Integrated Snowflake with Power BI to enhance data storage, processing, and analytics capabilities.

Worked with AWS cloud solutions to ensure seamless data synchronization and warehousing.

Conducted in-depth data analysis to identify trends, forecast demand, and optimize inventory levels, improving supply chain efficiency.

Developed Use Cases and prepared UML diagrams like Use Case, Sequence, and Activity using MS Visio.

Used JIRA for user story management, issue tracking, and requirement traceability. Co-ordinated with the team to document plans and product knowledge in Confluence. Analyzed the teams Sprint Burn-up and Burn-Down Chart, and assisted Scrum Master in calculating their velocity to track progress and prepared the status reports

Conducted and took part in various Agile ceremonies, including Daily Scrums, Sprint Planning, Backlog Refinement, Requirement Workshops, and Retrospective Meetings, to support efficient project execution.

Managed the lifecycle of reporting projects from conceptualization to deployment, ensuring alignment with business objectives.

Designed and managed the Jira board, defining epics, user stories, tasks, and acceptance criteria for seamless tracking.

Role: Senior Business Systems Analyst

Client: Ucare

Location: Minneapolis, MN

Duration: Mar 2023 to Sep 2023

Project Name & Description: Zipari Member Online Account

UCare is a nonprofit health plan providing health care and administrative services serving throughout Minnesota and parts of western Wisconsin. UCare partners with health care providers, counties, and community organizations to create and deliver Medicare, Medicaid and Individual & Family health plans. The UCare Member Online Account Portal Enhancement project focused on upgrading the portal from V2 to V3, improving user experience, payment processing, and vendor integrations. As a Sr. BSA, I led requirements gathering, system analysis, and vendor integrations, ensuring seamless migration to the Softeon payment system. The project involved integrating multiple external vendors, optimizing member account management, and enhancing system performance for a more secure and efficient payment processing experience

Roles & Responsibilities:

•Prepared Business Requirements Documents (BRDs), Functional Requirement Documents (FRDs). Worked extensively with developing business rules engine enabling the business rules such as referral, prior authorization, eligibility, claims processing and billing essential.

•Utilized Agile Software Methodology using Scrum framework. Actively participated in creating the user stories and prioritizing user stories along with tracking of burn up, burn down charts to estimate sprint delivery

•Performed GAP analysis by performing the system analysis between the scheduling systems and documented the gap items.

•Conducted JAD sessions, meetings, workshops to gather requirements from various stakeholders and SMEs.

•Facilitated all Aspects of scrum framework, including product backlog, release backlog, sprint planning session, daily scrum meeting, sprint reviews and sprint retrospectives.

•Led the analysis and requirements gathering efforts for a member portal upgrade project, collaborating with stakeholders to define project scope and objectives.

•Prepared Business Flow diagrams, UML Activity diagrams and Use Case diagrams.

•Performed data analysis, created data mapping and data interface documents and kept the documents updated with changes in requirements and functional specifications

•Translated business requirements into technical specifications and user stories, ensuring project alignment.

•Worked on projects that included the development and deployment of new Health Plan offerings and Evaluated Medicare requirements and benefits in Medicare Health Plans for member enrollment and management.

•Imported data from SQL Server DB to Power BI to generate reports and Created Dax Queries to generate computed columns in Power BI

•Provide Azure DevOps (ADO) support and administration to the scrum team

•Created end-to-end business process workflows, defining both high-level and detailed scenarios.

•Prepared screen mockups and UI prototypes for MOA Billing screens, ensuring user-friendly interface enhancements.

•Worked on EDI transactions: X12 835, 834, and 837 P.I, identifying key data set elements for designated record sets.

•Analyzed and documented related business processes across Claims, Payments, and Enrollment.

•Developed and coordinated test plans, test requirements, test cases, test reports, and defect tracking as required.

•Utilized MS Visio and Web Sequence Diagram tools to create sequence diagrams, explaining interactions between front-end and back-end systems via REST APIs.

•Managed user acceptance testing (UAT), gathering feedback and resolving issues for a seamless member experience.

Role: Senior Business Systems Analyst

Client: Blue Cross Blue Shield of Minnesota

Location: Eagan, MN

Duration: Sep 2022 to Mar 2023

Project Name & Description: MOM-T – Contact and Correspondence

Blue Cross and Blue Shield of Minnesota is a taxable, nonprofit health insurance provider that offers affordable, high-quality care to Minnesota residents. BCBSMN develops evidence-based medical and behavioral health policies and health plans. The Medicaid Operating Model Transformation (MOM-T) program aimed to transition the Medicaid line of business from Amerigroup to BCBSMN-IT by January 1, 2024. As part of this, the ‘Contact and Correspondence’ project focused on managing Member and Provider contact information, handling incoming and outgoing queries, and optimizing communication workflows. As a Sr. BSA, I led requirements gathering, process analysis, and system enhancements, ensuring seamless data migration and operational efficiency.

Roles & Responsibilities:

•Served as a liaison between Business and IT teams, understanding the existing system and gathering expectations for new business needs.

•Coordinated with internal business owners and Cognizant tech teams to gather additional requirements through interviews, documentation, and working sessions.

•Managing Projects with Agile framework but with the integration of Scaled Agile Framework (SAFe) oversight.

•Presented findings, functionalities, and data modeling details of the Provider and Member portals in the existing FACETS system to internal stakeholders.

•Conducted GAP analysis, defining AS-IS and TO-BE processes, and facilitated discussions across business segments.

•Gathering information/ requirements to evaluate and streamline or automate the process using Tableau and Excel for reports and dashboards.

•Analyzed, evaluated, researched, responded and resolved inquiries from Provider or Subscriber via mail, telephone and written correspondence involving benefits, eligibility and complex claims issues using the Claim processing systems of IRIS, NASCO, BlueCard and Facets

•Created JIRA tickets and requirement specifications in Confluence and managing information updates for team and management

•Collaborated across teams to implement and evolve Agile processes to support the utilization of SAFe Scrum and Kanban across the enterprise.

•Worked on EDI transactions: X12 835, 834 and 837 P.I to identify key data set elements for designated record set. Interacted with Claims, Payments and Enrollment hence analyzing and documenting related business processes

•Developed and maintained JSON and XML technical documentation for REST API request and response formats.

•Conducted Splunk REST API testing using Postman and assisted in creating end-user documentation.

•Developed and executed test plans, test cases, test reports, and defect tracking to ensure system functionality.

•Tested HIPAA EDI transactions (834, 270/271, 276/277, 837/835) against various Facets modules.

•Conducted User Acceptance Testing (UAT) to validate system performance and compliance with business requirements.

•Helped to track project artifacts and reports in Azure DevOps, and owned process for the Scrum team to deliver product backlog

•Designed customized interactive dashboards in Tableau using Actions, filters, parameters, Security Concepts, calculations, and Relationships.

•Worked with government programs including Medicare and Medicaid health plans.

•Created and maintained Epics, Stories, and Tasks in JIRA Agile, tracking progress and managing backlog refinement.

•Utilized MS Visio and Web Sequence Diagram tools to create sequence diagrams, illustrating interactions between frontend and backend systems via REST APIs.

Role: Senior Business Systems Analyst

Client: Zurich North America

Location: Anoka, MN

Duration: Jun 2021 to Sep 2022

Project Name & Description: Claims – Claims MLCI (Market Leading Claims Insight

MLCI (Market Leading Claims Insight) is one of the teams in Claims Department which mainly focuses on the managing the technical aspects of the claims portal which includes creating/modifying implementations according to the business needs and to store the required data into the databases.

Roles & Responsibilities:

•Conducted JAD sessions between Dev leads, Lead Architects, and developers to discuss API contracts, RESTful API standards, and best practices.

•Write Queries in Visual Studio to create customized dashboards on Azure DevOps for tracking project status and work items

•Developed Tableau visualizations and dashboards using Tableau Desktop

•Prepared various project artifacts, including data model diagrams, swim lane diagrams, use cases, process flow diagrams, and data mapping spreadsheets.

•Assisted the Lead Architect in maintaining API contracts in Swagger and ensured proper API contract governance.

•Organized UI review meetings with Developers to assess API impacts, define API requirements for screen changes, and document those details in JIRA tickets.

•Worked with UI Prototypes to create mock-up screens, validating alignment with business requirements.

•Validated data services and business operations through API calls, ensuring accurate data flow and integration.

•Worked closely with QA and UAT teams to develop test plans, test scripts, and UAT documentation.

•Conducted multiple working sessions during sprints with DEV and QA teams to ensure compliance with Zurich’s policies, processes, and regulatory requirements.

•Created Use Cases, Class, and Sequence Diagrams based on product design documentation to support development teams.

•Managed JIRA tickets, ensuring clear API requirements and task tracking for development teams.

Role: Business Systems Analyst

Client: United Health Group/Optum

Location: Minneapolis, MN

Duration: Feb 2021 to Jun 2021

Project Name & Description: LTSS-Transformation

LTSS (Long Term Support and Services) Project was a new implementation with a goal to transform and migrate the old OCM (Optum Care Manager) tool. The scope also included launching a Mobile Application for the new and existing end users and establishing consistent processes / functionality across vendors. This project initiative was to centralize the OCM tool across 11 states in North America.

Roles & Responsibilities:

•Assisted in gathering requirements for the implementation and configuration of QNXT for healthcare clients, ensuring alignment with business goals and regulatory requirements.

•Facilitated Joint Application Development (JAD) sessions to analyze business flows and assess the impact of EDI X12 transactions, code sets, and HIPAA compliance.

•Worked with Billing and Enrollment teams for membership and eligibility during open enrollment. EDI Claims files both RX and Medical claims 834 and 837 EDI that performed real time transactions of EDI files.

•Involved in claims processing through EDI like EDI 820, EDI 834, EDI 837wif Payers.

•Provide Azure DevOps (ADO) support and administration to the scrum team

•Participated in Creation of stored procedure, trigger on the database to provide/insert specific data from multiple tables for Web API services

•Created SQL queries in Toad to perform data analysis, data validation and data manipulation operations.

•Used JIRA for project tracking, bug tracking and reporting defects

•Used Jira to track bugs and create issues. Used Confluence to manage schedules, deadlines, resources and for collaboration of the project and uploaded documents

•Documented and reviewed design documents with development and QA teams, ensuring clarity in requirements and system design.

•Worked with the testing team to validate web services in JSON format using Apigee and HL7 messages via FHIR API using POSTMAN.

•Documented RESTful API and Streaming API specifications using Swagger, ensuring proper API governance.

•Provided technical support and troubleshooting for FHIR interfaces and APIs, resolving issues for seamless data exchange.

•Conducted system testing, user acceptance testing (UAT), and quality assurance to validate QNXT functionalities and resolve issues.

Role: Business Systems Analyst

Client: Prime Therapeutics

Location: Eagan, MN

Duration: Aug 2018 to Jan 2021

Project Name & Description: MDM-CaMM

Prime Therapeutics is a top five pharmacy benefit manager providing support for over 22 million members across the United States. Prime manages pharmacy benefits for health plans, employers, and government programs including Medicare and Medicaid. MDM-CaMM is the main incoming source system application in the company, Data processed in CaMM is almost used all the main downstream applications like RxClaims, EDW, MDA, DI etc.

Roles & Responsibilities:

•Facilitated JAD sessions to gather system requirements from stakeholders, preparing Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs) for technical teams.

•Design and manage PBM benefit plans for multiple accounts.

•Managed Pharmacy Benefit Management PBM and OnBase Document Management Systems.

•Acted as an SME for claims adjudication, eligibility, qualifiers, provider overrides, schedules, plans, reject codes, prior authorizations, and related functionalities.

•Provided expertise in data elements for Medicare, Medicaid, Commercial, Health Insurance Marketplace (HIM), and Formulary Workplace.

•Extensively used Azure DevOps and JIRA for maintaining User Story Hierarchy, Backlog Grooming, Updating Tasks, Connecting Version One with Jira, Planning Iterations and Releases.

•Maintained formulary tables in PBM system to add, update or remove drugs and change pricing.

•Assisted the development team in documenting and testing API request and response formats using POSTMAN.

•Prepared data mapping documents for the ETL team, supporting data extraction, transformation, validation, and reporting.

•Extensively used SQL queries for data manipulation (sort, filter and extract desired data) as part of the research/investigation for business validation and UAT.

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