Front Desk Customer Service
Resume:
SERENA STARK
EMPLOYMENT HISTORY
THE PET RESORT AND SPA – LIVERMORE, CA JULY 2023 – OCT 2024
Receptionist / Resort Technician
Responsible for checking in/out of visitors.
Ordered all Feeding and picking up after animals.
Administering medications.
Keeping all areas of designated building clean
Keeping cages cleaned and sanitized.
Reporting on animals' condition to supervisor.
Taking animals for walks.
TOPCON – LIVERMORE, CA JUNE 2023 – OCT 2023
Receptionist
Responsible for all activities at the front desk for clients, guests and staff.
Ordered all office supplies and kitchen products from various supply vendors for the entire building. Responsible for receiving and unpacking of supplies, rotating stock and checking for expired supplies as needed. Responsible for cleanliness and order of kitchens, break rooms and office supply areas; ensure supply back stock is well organized. Provided basic daily assistance and kept office space clean.
Assisted senior staff in processing paperwork for all overnight packages. Provided support to Office of Chief of Staff and assisted with monthly expense reports.
Answered high volume multi-phone lines and transferred to proper departments.
Greeted all visitors professionally and made sure they were directed to the proper individual(s). Responsible for all matters related to their visit.
NIKE – SAN JOSE, CA OCT 2022 – DEC 2022
Customer Service Sales Associate & Stock Room Clerk
Assisted the team in executing all daily retail operations to ensure premium service and smooth functioning of the store.
Maintained knowledge of various store departments and was available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary.
Managed daily cash handling duties with appropriate point of sale system and preformed nightly closing tasks according to established closing procedure.
Responsible for shift inventory and was comfortable engaging in any of the other positions in the company.
CHILI’S – TRACY, CA MAY 2021 – AUG 2021
Hostess
Greeted every guest that walked into the restaurant by providing hospitality, service and a pleasant welcome.
Managed the customer wait list.
Communicated guest concerns to the Manager when appropriate.
Responsible for all incoming calls and serviced phone calls in a timely manner
Served as team back up for colleges as requested.
SKILLS
Microsoft; Word, Excel and PowerPoint. Customer Service, 25+ WPM, and 10-key by site.
EDUCATION AND TRAINING
West High School
The Salon Professional Academy – 2023 Esthetician Certification
SAN JOSE, CA
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