Public Relations Customer Service

Olivia Majchrzak

* * ********* ****, ***** Prospect, IL 60056

( C ) 773-***-**** ( E ) ************@*****.***

Professional Summary

I am currently a returning student at DePaul University pursuing to finish my bachelor’s degree in public relations and advertising. I plan on graduating from DePaul University in the Spring of 2027. At the moment I have an associate’s degree in arts, and a certification in hospitality management from Harper College. Skills that I have greatest strength in are organizational skills, communication skills, and leadership skills. I have a passion in event planning, an eye for creativity, and thrive for making any great idea come into fruition.

Education

DePaul University – Chicago, Il. 2014-current

Continuously pursuing on my bachelor’s degree in public relations and advertising.

Harper College – Palatine, IL. 2012-2014

Graduated with an Associate of Arts and a certification of Hospitality Management.

Experience

Premium Home Service

04/2024- current

Customer Service Phone Representative

Inbound appointment setter for multiple trades across the nation

Inbound sales

Inbound application screener

Recorded notes per customer for technician’s job files

Gathered payments per customer, handling payments over the phone responsibly

The Ideal Consumer Events

05/2021-05/2023

Brand Ambassador

Host on and off premise tastings and events including major retailers

Responsible for display layout and set up premium spirts and companies from around the world

Recorded sales per cocktail on bottles sold per event

Served cocktails and sample testing’s to prospective costumers

Provide extensive education and information on brands presented

On The Marks Demos

8/2019- 8/2020

Brand Ambassador

Boosted product sales and created brand awareness

Increased brand awareness and sales at different venues across Chicagoland.

Boost product or service sales and create brand awareness

Embodied the corporate identity of the various brands I represented in my appearance, demeanor, values and ethics

Utilized promotional strategies that strengthened the customer-product-service relationship and influence a large audience to consume more

Presidio – Chicago, IL.

05/2016 - 09/2018

Host

Prepared restaurant’s interior display prior opening; included front of house host area, lounge, and bathrooms.

Folding and scoring menus.

Recording periodically for reorders of restaurant items such as candles, menus, etc.

Booking appointments on Reserve app.

Booking and coordinating large party events; private and public.

Greeting and seating customers.

Coat check duties.

Akira – Schaumburg, IL.

01/2016- 05/2016

Assistant sales manager and key holder for Akira’s Woodfield Mall location.

Was responsible to calculate sale goals for every sales representative of the day, the store's hourly goal, and total sales goal of the day before store opening.

Completed self hourly sales, while providing team work with my employers to reach overall store goal.

Straightened store clothing, and accessory items throughout the day, while greeting customers.

Provided great customer service; making sure all customers are satisfied.

Styled customers with latest trends; track loyal customer record.

Transferring items to different store locations. Record transfers, and shipment. Answer in store calls.

Provided Akira’s promotions and advertising on social media when needed. Provided up to date photos of current Akira trends, and styles for the public on social media.

Angel’s Envy – Chicago, Il.

01/2015-01/2016

Promotional model and ambassador.

Hosted on and off premise tastings, and major events.

Was responsible to provide correct information of Angel’s Envy bourbon to attendees.

Responsible for display layout and set up of Angel’s Envy’s events.

Served cocktails, and sample testing’s to attendees.

Crafted cocktails with Angel’s Envy bourbon when needed for attendees.

Recorded sales per cocktail or bottles sold per event.

Autobarn VW- Mount Prospect, Il.

08/2012-07/2014

Cashier, receptionist, and customer service.

Was responsible for basic cashier duties; handling money, change, returns, and receipting amounts.

Financial receipts were manually made for customers for every sale, and service done.

Answered phone calls, paged employers, and transferred calls.

Handled out of state license plates.

Provided in store customer service help and needs.

Handled outgoing mail, and UPS letters and tracking.

Baker’s Shoes – Schaumburg, IL.

08/2009-08/2012

Assistant sales manager, floor supervisor, and key holder of Baker’s Shoes Woodfield Mall location.

Was responsible for calculating sales goals for every sales representative daily

Completed hourly sales, while providing team play with my employers to reach store goal.

Provided great customer service, and made sure all customers are satisfied.

Styled customers with latest trends.

Tracked loyal customer records.

Recorded transfers, and shipment.

Organized stock room, shoe displays, promotion/advertising displays; arranged floor displays to show cast latest trends per season.

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