Customer Service Representative

Melissa Landsberger

Customer Service Professional

330-***-**** ************@*****.***

Professional Summary

Customer-focused professional with over 20 years of experience in customer service, office management, and call center environments. Adept at handling high call volumes, troubleshooting account issues, and providing top-tier phone and email support. Skilled in assisting customers with benefits, maintaining records, coordinating logistics, and utilizing technology to enhance customer satisfaction. Core Skills

Customer Support (Phone & Email)

Pension Benefit Assistance

Account Management & Troubleshooting

Cisco Secure Client, Cisco Systems, Citrix, Zendesk and Dayforce

Data Entry & Record Maintenance

Medical Terminology

Scheduling & Appointment Coordination

Invoicing, Bookkeeping & Estimating

Vendor & Inventory Management

Professional Experience

Customer Service Representative

R Mantras Solutions, Inc. Reston, Virginia (Present)

Respond to customer inquiries via phone, ensuring professional and timely support.

Assist customers with pension benefits and troubleshooting account-related issues.

Maintain accurate customer records and update systems regularly.

Utilize Cisco Secure Client and other platforms to track and resolve customer issues. Office Manager

Landsberger Construction Rogers, Ohio (2002 – Present)

Manage daily office operations, handling customer inquiries, vendor communication, and scheduling.

Purchasing, estimates, and invoicing to keep projects on track.

Maintained inventory and shipping logistics for ongoing projects. Customer Service Representative

Exacta Land Surveyors, LLC Cleveland, Ohio (March 2021 – August 2022)

Handled high volumes of inbound calls with professionalism and efficiency.

Scheduled appointments and facilitated communication between customers and the surveying team.

Processed orders and maintained accurate records. Receptionist

Crestview Auto Body New Waterford, Ohio (July 2019 – August 2020)

Greeted customers and managed inbound calls.

Scheduled appointments and coordinated with technicians.

Assisted with invoicing and customer record maintenance.

Confirming all parts had arrived for job

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