Customer Service Medical Assistant
Resume:
Majestic R Delgadillo
[**** Oso Blanca Rd Las Vegas, Nevada 89149] [702-***-****]
https://www.linkedin.com/in/majestic-delgadillo-673737338?trk=people-guest_people_search-ca rd]
Professional Summary
Dedicated Banking Specialist with one year of experience at Foundever, supporting USAA members with financial services. Strong background in customer service, problem-solving, and financial transactions. Previous leadership experience in the restaurant industry, demonstrating teamwork, adaptability, and management skills. Certified Medical Assistant with knowledge of healthcare procedures and patient care, bringing attention to detail and professionalism to every role.
Professional Experience
Banking Specialist
Foundever – USAA September 2023 – Present
● Provide exceptional customer service to USAA members by assisting with banking transactions, account inquiries, and financial solutions.
● Troubleshoot and resolve customer concerns related to deposits, withdrawals, transfers, and account security.
● Educate members on USAA’s banking products, policies, and digital banking services.
● Ensure compliance with financial regulations and company policies to maintain security and trust.
● Work in a fast-paced environment, handling a high volume of calls while maintaining quality service.
Server
Montana’s Meat Company [2021-2023]
● Provided excellent customer service by taking orders, delivering food, and ensuring guest satisfaction.
● Maintained a clean and organized dining area while assisting with table setup and clearing.
● Worked efficiently in a fast-paced restaurant environment, coordinating with kitchen and bar staff.
● Assisted with handling payments and addressing customer concerns to enhance the dining experience.
Shift Leader
El Pollo Loco [2019] – [2021]
● Supervised daily restaurant operations, ensuring efficiency and high customer service standards.
● Trained and mentored new employees, fostering teamwork and productivity.
● Managed cash handling, inventory, and shift reports to maintain accuracy and accountability.
● Assisted in resolving customer concerns and maintaining a positive dining experience.
● Ensured compliance with food safety and company policies. Skills & Qualifications
● Customer Service & Support
● Banking Operations & Transactions
● Financial Problem-Solving
● Leadership & Team Management
● Account Management
● Compliance & Security Awareness
● Medical Knowledge & Patient Care
● Fast-Paced Work Environments
Certifications
● Certified Medical Assistant (CMA)
Technical Skills
● Proficient in [Banking Software/CRM Used]
● Microsoft Office Suite (Word, Excel, Outlook)
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