Business Analyst Software Development

Eman Zafar

Email: **.********@*****.***

Cell: +1-312-***-****

Profile Summary:

●Over 7+ years of experience working in the capacity of Business Analyst role in IT

●Comprehensive knowledge and experience in Software Development Life Cycle (SDLC) with business process models: Waterfall & Agile (Scrum) methodologies

●Experience in healthcare and banking

●Experience working with EMR, EHR, mobile application & customer portal

●Proficient in creating various documents like Business Requirements Document (BRD), Functional Requirement Document (FRD) and Functional Specification Document (FSD)

●Experience in identifying the delta between development and deployment and filling the gaps

●Experienced in writing user stories with acceptance criteria or user stories with use case

●Excellent organizational and interpersonal skills with a strong facility for acquiring new knowledge very rapidly

●Utilized a combination of business knowledge, technical skills, and strategic analysis to provide solutions and creative insights to critical business problems

●Identified and documented all the Test Case scenarios and performed UAT testing

●Performed rigorous testing with QA team to prevent potential production issues and ensuring that the application is functioning as per the business requirements

●Possess excellent communication and interpersonal skills to co-ordinate with offshore teams

●Capable of forming and maintaining positive and productive working relationships in internal, external, independent and team environment

●Expert at interacting with stakeholders, Subject Matter Experts (SMEs) and end- users to understand, analyze, communicate and validate requirements using Joint Application Design (JAD), Joint Application Review (JAR) sessions

●Organized weekly project status meetings and task review meetings, documented and disseminated meeting minutes effectively

●Working knowledge of Jira & Confluence

●Able to do complex SQL queries using left, right, upper, lower and inner joins

●Certified user of power BI in assignments and presentations to do efficient report analysis

●Knowledge of working on Sales Force( SFDC)

●Excellent communication skills via email, skype, phone and IM

●Learning new skill of admin sales force and adamant in learning to improve professional skills

●Flexible, innovative, able to thrive in a fast paced and time-critical environment

Skills

●Jira

●Confluence

●SQL Certified

●Power BI Certified

●MS Office (Excel, PowerPoint, Project, Word, Outlook, Visio)

●Sales Force

Education

●Masters in MHE from Riphah International University Islamabad

●Bachelors in Dental Surgery, University of Health Sciences Lahore

●Certified Business Analyst, Northeastern Illinois, University – Chicago/ Illinois

●Certified SQL

●Certified Power BI

Work Experience

Advocate Lutheran General Hospital – Park Ridge Aug 2021 – Mar 2025

Business Analyst

Responsibilities:

Thorough working experience of the entire Software Development Life Cycle (SDLC) using Agile (scrum)

Work closely with business partners, SMEs and product owners to understand the process

Creating Epics, User stories, Acceptance criteria and use cases

Continuous supporting EMR

Identified opportunities for business process improvement through various meetings with business users and developers and initiated efforts to make improvements

Conducted project kickoff meetings with team members to explain roles / responsibilities, relationships with other groups, deliverable, timelines, assignments and status reporting

Excellent business writing skills essential for producing user stories, Acceptance criteria and use cases

Coordinating with Stakeholders and end to end business users in understanding the requirements for the proposed change for the application during the pre-planning ceremonies

Coaching the team on the agile values and enforcing agile scrum in their daily work

Fixing the issues and addressing the impediments that scrum master face with their teams and educating and providing feedback on Agile standards

Worked with Tech leads in understanding the progress of the stories for the iteration and capture the impediments if any which is blocking the team success

Conduct daily stand-up meetings with the team

Coordinated with Product owner and take advance efforts in keeping the product backlog

Performed Requirement Gathering & Analysis by actively soliciting, analyzing and negotiating customer requirements and prepared the requirements specification document

Utilized knowledge of SQL to create, edit, update and delete tables in a database and did complex SQL queries using clauses and commands in the company database

Identified the Power BI components and workflows that I needed to create meaningful reports and dashboards and translated data into graphics using Power BI features and utilized the concept of normalization of data

Used valuable knowledge to improve and optimize power BI reports and enrich visualization

Fauji Foundation Hospital – Islamabad, Pakistan May 2019 – Jun 2021

Business Analyst Responsibilities:

●Worked as a liaison between technical team and clients in developing the system

●Involved in development phase meetings for analysis and requirements gathering

●Coordinated with system architects and developers to convert business requirements into system requirements

●Elicitated requirements by performing Gap Analysis of As-Is and To- Be

●Created user stories & acceptance criteria

●Worked on Electronic Health Records called ‘Maalij’

●Provided support in planning, designing and implementing databases

●Worked with staff to assist in efforts related to systems enhancements

●Created technical documentation, training manual and conduct training sessions

●Coordinated with on-site systems staff; analyze, develop, test and document system changes, as requested and approved by management

●Assisted with design and implementation of a strong internal control environment, backend business logic and data analysis

●Responsible for requirement gathering, business process flow, business process modeling and business analysis

●Designed project document templates based on SDLC- agile methodology

●Performed as-is analysis, to-be analysis, data Analysis, Gap analysis, competitive analysis, comparative analysis, process flows and business flows

●Designed and developed use cases using Ms Visio

●Conducted project kickoff meetings with team members to explain roles / responsibilities, relationships with other groups, deliverable, timelines, assignments and status reporting

●Analyzed test results and reported the necessary corrective actions

●Used Jira for writing Epic, user stories with acceptance criteria or user stories with use cases, used Confluence for upload documents

●Worked closely with business partners, SMEs to understand the process

●Participated in development of timelines for project delivery and managing projects and resources to successful completion

●Attended meetings with QA and developers to discuss defects

●Updated requirements as per user feedback and changes in application functionality

●Established practical and efficient design and testing approaches

●Learnt the use of SQL syntax and utilized it in creating meaningful SQL queries to gather data from databases

●Used expertise in how to format fields and add additional calculated fields in the power BI and utilized available Quick Measures in how to use them

●Worked extensively on MS Office tools like Excel, PowerPoint, Word etc. for documentation and presentation purposes, used SharePoint for document storage/sharing and used MS.

Standard Charted Bank - Pakistan February 2017 – April 2019

Business Analyst

Responsibilities:

●Acted as the point of contact for ongoing projects

●Created Business, Functional and non-Functional Documents

●Provided Business Analysis support and process improvement recommendations and supported the implementation of application enhancements

●Collaborated with external and internal customers to analyze information needs and capture functional requirements for a business process

●Worked with users to define business needs, clarify functional and non-functional requirements to translate them into application and operational requirements

●Created Epic, User Stories and Acceptance Criteria.

●Handled monthly application review meetings with end users to gather and document business needs and translate them into a functional requirement document (FRD)

●Teamed up with developers and subject matter experts (SME's) to ensure the dev team have a clear understanding about the requirements

●Clarified issues with developers during efforts to validate designs and functional specifications

●Analyzed user needs and determined requirements to anticipate and resolve issues and find solutions

●Responsible for preparing Minutes of Meetings, Agendas and other documentation that captured decisions made and provided support to the team throughout all phases of the Software Development Lifecycle (SDLC)

●Used aggregated functions to select data through SQL queries, using multiple joins to interrelate different tables in the database

●With Power BI, created automatically updated interactive reports and dashboards and developed meaningful evaluations

●Utilized particular strength of Power BI to work with different data sources in one report and even combined various data sources

●Developed business process documentation, supporting documentation which including policies, procedures, references, specific and general instructions, navigation manuals, user guides, job aids and related/required documentation

●Prioritizing development backlog, planning releases, sprints, and driving requirements / user stories.

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