Customer Service General Manager

Kevin G. Carpin

814-***-**** **********@*****.*** Murrells Inlet, SC 29576

Professional Summary

Experienced leader specializing in operations management, staff training, and cost control strategies. Demonstrated expertise in supporting operational success and achieving positive profit and loss results through effective communication and strategic planning. Experienced in customer service and hospitality.

Skills

Leadership Ordering Computer Literate Time Management

Food & Beverage Knowledge Contracts Inventory & Budgets Retail Knowledge

Experience

Dec 2018 – Sept 2024 General Manager

Philipsburg Elks & Country Club Philipsburg, PA

Oversee the daily operations of the facility including restaurant, bar, catering and all events.

Meet and approve vendors for food, beverage, maintenance, entertainment, and advertising.

Duties: hiring, training, scheduling, team building.

Instructed and developed other managers.

Aug 2016 – Sept 2018 Corporate Chef/Food and Beverage Director

Snappy’s Philipsburg, PA

Responsible for the implementation of a new food and beverage concept for a multi-unit convenience store chain

Overall design of cooking, preparation, and service area

Approve vendors, products, and equipment for purchase.

Develop manuals for staff training and implementation of procedures.

Accountable for menu design, product cost, and inventory management.

Layout for beer cave, wine racks, retail products, and coffee bar

Oct 2011 – July 2016 Assistant and General Manager

Kildare’s Irish Pub and Doc Magrogan’s Oyster House State College, PA / Sea Isle, NJ

Oversee the operations of a high-volume restaurant, bar, and bottle shop.

Handles hiring, training, social media, and marketing.

Maintain tight cost and inventory controls while delivering the highest level of hospitality and customer service.

Directed and trained other managers within the company.

Instrumental in the opening of a new restaurant with Doc’s.

Jan 2008 -Dec 2010 Sales Representative

Douglas Drill Service Philipsburg, PA

Tasks involved establishing sales territory by building relationships with knowledge of products and customer service.

Education Certifications References

University of Pittsburgh BA Serve Safe RAMP Upon Request

Contact this candidate