Senior Business Analyst

Balaji Guntapalli Sathyanarayana

Senior Business Systems Analyst

Email: *********@*****.***

Phone: 337-***-****

PROFESSIONAL SUMMARY:

Senior Business Analyst with overall 17 years of experience in various Domain such as Healthcare, Engineering, Manufacturing and Logistics.

Hands-on in gathering and converting User Requirements into high level and low-level documents (HLD/LLD) like Business Requirements (BRD), Functional Requirement Documents (FRD) and Functional Requirement Specifications (FRS).

Proficient in preparing different requirement artifacts like workflow/process flow diagrams, Defining Business rules, use cases, Change request (CR) and Requirement Traceability Matrix (RTM).

Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group.

Collaborated with stakeholders to gather and analyze functional and technical requirements for cloud-native applications on AWS, aligning business needs with technical solutions.

Liaise with key stakeholders to identify and define project requirements, budgeting, forecasting, estimation and scope of the project. Co-ordinated with teams to help understand the business process flows and Health Information Exchange (HIE).

Collaborated with product owners to prioritize and refine Product backlogs, aligning team efforts with business objectives.

Worked on Data Integration, Data Migration and Claim Adjudication Process by adhering to HIPAA and CIP policies.

Experience working with Managed Care Plans like Health Maintenance Organizations (HMOs), Preferred Provider Organizations (PPOs) and Point of Service (POS) plans.

Removed impediments and fostered a collaborative team environment, enhancing productivity and innovation in Technical Solutions.

Acted as the point of contact between business stakeholders and technical teams, ensuring smooth communication and understanding of cloud-based solutions developed on the AWS platform.

Excellent understanding of Healthcare Jargons like HIX (Health Insurance Exchange), Medicare (Part A, B, C, D)/ Medicaid systems.

Organized Business Reviews, User Interviews, weekly/ Monthly meetings with Business Users, SME’s.

Competent in Unified Modelling Language (UML) for developing use cases diagram, activity diagrams, sequence diagrams and class diagrams for system design using Magic Draw and MS Visio.

Excellent analytical skills in understanding the business process (AS-IS and TO-BE). Exceptional Problem Solving and Sound Decision-Making capabilities, along with ability to manage and resolve increasingly complex situations through Root Cause Analysis.

Assist with the development and execution of detailed system and user acceptance test plans, test cases and test scripts for manual and automated testing.

Adept at building a strong team environment and have the ability to acclimatize to new technologies and situations with ease.

Experience in the documentation of system and business requirements and specifications, design and development of use and test-case scenarios and root-cause analysis, GAP analysis, developing test plans, conducting System Integration testing (SIT) and participating along with end users in user acceptance testing (UAT).

TECHNICAL SKILLS:

Requirements Management Tools

Jira, Confluence MS Excel, Microsoft Word, Microsoft PowerPoint, Visio

Analysis /Methodologies

Agile methodology, Waterfall methodology, Gap Analysis, Feasibility Analysis

Programming Languages

Python, PowerBuilder, C#

Reporting

MS Excel, Crystal Reports

Database

Oracle, MS SQL, Mongo DB, AWS DynamoDB

Testing

Manual Testing

Artificial Intelligence

Machine Learning – Supervised & unsupervised Learning, Deep Learning. Data Exploration.

EDUCATIONAL BACKGROUND:

•Bachelors in Electronics and Instrumentation Engineering, Anna University, India.

•PGP in Artificial Intelligence & Machine Learning from University of Texas at Austin.

Certification:

•AWS Certified Developer

PROFESSIONAL EXPERIENCE:

The Cigna Group – Healthcare Insurance, CT (US -Remote) Jun 2016 - Present

Sr. Business Systems Analyst

The Mobile App\Web Application is a customer-centric digital platform that enables Cigna members to seamlessly access their healthcare benefits, manage claims, and utilize telehealth services. The project focused on a comprehensive redesign and enhancement of the mobile and Web application to improve user experience (UX), Claim Processing, telehealth integration, and pharmacy benefits management.

Involved in the SDLC phase of requirement analysis, design, and development of the application.

Involved in conducting meetings for Agile/Scrum Project requirements sessions with stake holders and able to articulate and create the requirements in User Story format.

Worked with stakeholders, Product Owner for effectively scoping/user stories.

Provided daily communications including scrum notes, sprint review reports and project retrospective.

Managed requirements gathering process for chatbots, Claim workflow automations, Digitization requirements.

Worked with Technical teams to identify and analyze the technical feasibility options to meet business requirements.

Captured the non-functional requirements such as API Performance, Scalability and Security requirements for the application.

Served as a liaison between the internal and external business community and the project team.

Actively analyzed current business processes and worked with management to improve and implement enterprise solutions to ensure Cigna CIP policies and HIPAA compliance.

Worked with QA team in developing Test cases from Business Requirements.

Worked extensively on smoke testing and testing APIs in Swagger.

Reduced system downtime by 30% through proactive alerting mechanism using Dynatrace scripting for issue identification and resolution. Teamed up with Production Support and Implementation teams to implement a logging mechanism using Splunk for the applications

Teamed up with Production Support and Implementation teams to implement a logging mechanism using Splunk for mobile and Web application.

Work with technical teams to define API and data mapping requirements for integrating third-party Telehealth services ensuring HIPAA Compliance.

Collaborate with back-end teams to integrate API services for pulling claim data from Upstream core systems and sending Data to Downstream applications.

Heavily involved in doing regression testing for the entire product and reporting bugs into JIRA for DEV, QA and UAT regions.

Assisted in optimizing AWS cloud costs by analyzing usage patterns and working with finance teams to track and report on cloud expenditure.

Led Agile ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives) for Agile teams, ensuring adherence to Scrum practices and principles.

Worked closely with UAT teams, Development Teams, QA teams and Devops to successfully deploy releases.

Worked on creating Dashboards and documenting User manual for the application usage in Confluence.

Environment: Agile, UML, MS Word, JIRA, Confluence, Microsoft SharePoint, Swagger, SOAP UI, AWS, ESB

The Hershey Company –PA (US Remote) Jun 2015 – Jun 2016

Business Systems Analyst

Project Change Management (PCM) is a Legacy application that is used by Various Section Engineers involved in designing any type of process changes in the Hershey’s plant. This Application is an end-to-end product for tracking all the changes corresponding to Design and creating new products across various plant

Derive & understand the overall functional design of data migration process from legacy systems to target system.

Lead requirement sessions involving different stakeholders, get them documented and ensure timely delivery to technical teams.

Work with technical teams to get technical responses, analyze, and suggest changes as relevant and modify the software programs to improve performance if required.

Generate reports on user requirements as well as on migration issues in the prescribed format from client tools such as JIRA for status tracking & reporting.

Validate if change logs on requirements and traceability across project assets and phases upon changes in requirements are being maintained & tracked.

Conceptualize, lead and validate functional design documents developed by the team.

Develop solution or architecture blueprints in visualization tools like Visio.

Lead the functional team in discussions on mapping requirements with different stakeholders and work with onshore team to lead discussions on various mapping documents and ensure timely delivery.

Validate pre-migration, field level and post load business system validation reports created by team before they are shared with business owners.

Develop trend analysis across mock run defects, conduct root cause analysis and suggest corrective actions accordingly.

Ensure that internal reporting systems are being maintained and updated regularly for detailed status reports and executive reporting.

Plan and facilitate release management for technical teams and design monthly release calendars

Assisted in project management activities planning, developments, task allocation, project execution, including tracking using the MS Project/Excel-and presented various analysis to the top managements.

Involved in various phases of SDLC throughout the project life cycle in Agile environment and ensured agile principles were followed properly in the teams.

Heavily involved in doing regression testing for the entire product and reporting bugs into bug tracking system. Follow-up with bug and working with developer to resolve and verification

Assisted in project management activities planning, developments, task allocation, project execution, including tracking using the MS Project/ Excel-and presented various analysis to the top managements.

Acknowledged client’s updated requests by documenting change request forms

Worked closely with UAT teams, Development Teams and the QA teams to successfully deploy releases.

Environment: Agile, UML, MS Word, JIRA, PowerBuilder, Crystal Reports, Microsoft SharePoint, Oracle DB

Smart Plant Instrumentation – Hexagon Inter Capability Center- India Jun 2013 – Jun 2015

Software Consultant – Senior PowerBuilder Developer

Smart Plant Instrumentation (SPI) is an end-to-end product for Instrumentation Design Engineers to Design, procure, install and maintain all the instruments in any industrial Plant. As a Senior Developer, was responsible to migrate the PowerBuilder Components to C# Components for a more interactive UI for the Plant Engineers.

Designed Context Diagrams, Use Case Diagrams, Data Flow Diagrams and Activity Diagrams for the Product.

Conducting Joint application development (JAD) sessions for gathering requirements, and Rapid application development (RAD) sessions to converge early toward a design acceptable to Product Owner.

Effectively translated high-level business requirements into detailed functional Specifications and made changes to the specifications accordingly.

Performed extensive GAP Analysis to understand the As-Is and To-Be conditions and determine the feasibility of the integration of new screens with the existing system.

As part of Agile Development team participated in Stand-ups, Backlogs, Sprint Planning Meetings, Retrospectives, Demos, Story Board, Story Writing.

Identify, research, Realize, investigate, analyze, define and document business processes and Use Case Scenarios.

Worked with Rally to resolve the issues identified at analysis state while building the Custom components for Smart Plant Instrumentation.

Updated, analyzed, and manipulated the SQL database as per the changes.

Used Test Driven Development methodology to develop new UI Components using C# to Integrate with Existing Legacy PowerBuilder application

Conducted Data mapping in MS Excel for data flow from Source to Target, Impact analysis on Target databases.

Environment: Agile, Waterfall, UML, MS Word, Rally, PowerBuilder, C#, SQL, Microsoft SharePoint

DHL Prologs, India Sep 2010 – Jun 2013

Senior PowerBuilder Developer

DHL ProLogs is an advanced logistics process optimization and Warehouse Management system designed to enhance supply chain visibility, real-time shipment tracking. The project focused on digitizing and optimizing DHL’s logistics operations to improve efficiency, reduce costs, and enhance customer experience. This project significantly enhanced DHL’s global logistics efficiency, ensuring faster, smarter, and more reliable supply chain operations for both B2B and B2C customers.

Involved in the SDLC phase of requirement analysis, design, and enhancement development of the Warehouse Management System application.

Provided daily communications including scrum notes, sprint review reports and project retrospective.

Worked with Multiple Technical teams to identify options to meet business requirements.

Conducted GAP analysis by contrasting the conceptual view of the proposed business with the current system. The process involved business process analysis and change identification.

Responsible for Creating Technical Specification Documents and Mapping documents related to Business requirements.

Answered the questions from Business, other BSA from dependent subject area, Development and QA team.

Expertise in Incident Reporting, Problem Management Tracking and Documentation using ALM, HPSM

Environment: Waterfall, PowerBuilder, .Net, MS Office, HPSM, Visio, Power Point.

iPharmacy – iSOFT R&D Pvt LTD, India Feb 2008 – Sep 2010

Software Engineer

iPharmacy by iSOFT R&D is a next-generation pharmacy management system designed to streamline medication dispensing, inventory management, and prescription processing. The project aimed to enhance operational efficiency, ensure regulatory compliance, and improve patient safety. This project significantly transformed pharmacy operations, making medication management more efficient, secure, and patient-centric.

Coordinated with the stakeholders and project key personnel to gather functional and non-functional requirements from Business Analysts and Product Owners to create Technical Specifications.

Studied the existing business process and created AS-IS workflow to illustrate the existing system.

Recorded requirements in the Requirement Traceability Matrix (RTM) defining each technical requirement in detail.

Responsible for meetings with Business Analysts and QA to identify problems, resolve issues and to improve the process to ensure a stable and accurate solution.

Actively analyzed current business processes and worked with management to improve and implement enterprise solutions to ensure compliance.

Helped the testing team documenting the system requirements and testing system development.

Designed and implemented SQL Stored Procedures for report / data validation.

Set up definitions and process for test phases including Product, Integration, System and User Acceptance testing (UAT).

Transformed Functional Designs into Technical blueprints, driving project success.

Responsible for Enhancement and Maintenance activities for different versions of iPharmacy application Developed in PowerBuilder.

Oversaw Release Management, ensuring flawless app updates.

Refined codebase for iPharmacy, improving maintenance efficiency.

Environment: PowerBuilder, SQL Server, MS-Office, MS Project, MS Visio, Crystal Reports.

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