Customer Service Representative

H R M a n a g e r

J O S H U A Y O U N G

E D U C A T I O N

Buffalo State University

Buffalo State University

Master of Science in Adult Education, May 2023

Buffalo State University

Bachelor of Science in Criminal Justice, December 2016 S K I L L S

HRIS Systems (ADP, Paychex, Paychex Flex, UKG, Gusto) Recruiting Platforms (Indeed, LinkedIn Recruiter, ZipRecruiter) Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) OSHA Compliance & Training

Instructional Design Platforms

W O R K E X P E R I E N C E

Vishay Thin Film

August 2023 – Present

HR MANAGER

P R O F I L E

Strategic and results-driven Human Resources leader with a Master of Science in Adult Education, specializing in Human Resource Development, Instructional Design, and Online Learning. Proven track record of building, leading, and optimizing HR functions across multiple industries including manufacturing, construction, and corporate environments. Expert in organizational development, employee relations, talent acquisition, compliance, and training. Adept at aligning HR strategy with business goals to drive performance, engagement, and culture. Currently pursuing PHR certification. 716-***-****

50 Taft Avenue Lancaster NY

Joshau Young

A W A R D S & C E R T I F I C A T I O N S

PHR (Associate Professional in Human Resources) – In Progress Human Resource Development – SUNY Buffalo State

Instructional Design – SUNY Buffalo State

Online Teaching & Learning – SUNY Buffalo State

PCQI (Preventive Controls Qualified Individual) – Certified, Milk-Bone Reveal Q+ Mycotoxins – Certified, Milk-Bone

Windmill Safety – Certified, Local 6 Iron Worker

C O N T A C T

Lead all HR functions for a manufacturing organization including workforce planning, recruitment, talent development and employee engagement.

Provide direct leadership and development to the part-time HR assistant. Act as a strategic advisor to senior leadership, influencing talent decisions and organizational design. Investigate and resolve complex employee relations issues, ensuring legal compliance and fair outcomes. Oversee performance management, coaching managers in employee development and corrective action. Partner with cross-functional HR teams to interpret analytics and shape programs and policies. Ensure regulatory compliance across all HR functions including benefits, safety, and labor law. Manage and execute tactical HR functions including health and safety, benefits administration, and employee events

N I N E T E E N C O F F E E L L C

O W N E R

J A N U A R Y 2 0 2 4 - P R E S E N T

Lead Oversee daily operations of a mobile coffee trailer, cart, and brick-and-mortar café serving diverse clientele. Manage and coordinate all aspects of weekend event catering including corporate functions, markets, weddings, and bridal showers.

Recruit, train, and lead a team of 5 café staff, including scheduling, performance management, and team development. Maintain high standards of customer service, quality control, and cleanliness across all service platforms. Develop and execute custom menus for events and seasonal offerings, ensuring alignment with client expectations and brand identity.

Manage inventory, ordering, and vendor relationships to ensure seamless supply chain and cost control. Lead social media marketing efforts and collaborate on branding, promotions, and customer engagement strategies. Handle financial oversight including pricing, budgeting, invoicing, and daily reconciliation. Ensure compliance with all health, safety, and food handling regulations in both mobile and fixed locations. Represent the brand at community events, fostering strong relationships with clients and local organizations. Supervised and developed a team of 30 quality assurance professionals in a high-volume manufacturing setting. Participated in QA candidate selection and onboarding. Ensured compliance with the Food Safety Plan via inspections, root cause analysis, and corrective actions. Maintained audit-ready standards and led process improvement discussions between QA and leadership M I L K - B O N E ( S M U C K E R ’ S )

Q U A L I T Y A S S U R A N C E T E A M L E A D

F E B R U A R Y 2 0 1 9 – J U N E 2 0 2 2

L O C A L 6 I R O N W O R K E R S U N I O N

I R O N W O R K E R

J A N U A R Y 2 0 1 8 – F E B R U A R Y 2 0 2 1

Worked on structural, reinforcing, and rigging assignments in compliance with safety regulations. Specialized in steel fabrication and welding for major construction projects. E - O N E

A S S E M B L Y T E C H N I C I A N

J U N E 2 0 1 9 – J U L Y 2 0 2 0

ASSEMBLED MECHANICAL AND ELECTRICAL COMPONENTS USING BLUEPRINTS AND SCHEMATICS. ENSURED HIGH-QUALITY PRODUCTION STANDARDS THROUGH DETAILED INSPECTIONS AND PROBLEM SOLVING. T E C H N I C A L S K I L L

HRIS SYSTEMS (ADP,PAYCHEX FLEX, UKG, GUSTO)

RECRUITING PLATFORMS (INDEED, LINKEDIN RECRUITER, ZIP RECRUITER) MICROSOFT OFFICE SUITE (WORD, EXCEL, POWERPOINT, OUTLOOK) OSHA COMPLIANCE & TRAINING

INSTRUCTIONAL DESIGN PLATFORMS

P R O F E S S I O N A L A F F I L I A T I O N

SOCIETY FOR HUMAN RESOURCE MANAGEMENT (SHRM) – MEMBER HRCI – PHR CANDIDATE

Directed HR operations for 150+ employees across Buffalo, NY and Phoenix, AZ. Redesigned and implemented an updated employee handbook and HR policies including FMLA and Drug-Free Workplace. Oversaw payroll administration through ADP and Paychex, benefits, open enrollment, and vendor negotiations. Led full-cycle recruitment, onboarding, terminations, and confidential employee relations matters. Developed and facilitated monthly management training programs, performance tracking, and assessment tools. Managed multiple HR systems including HRIS, LinkedIn Recruiter, indeed, and ZipRecruiter. June 2022 – August 2023

HR DIRECTOR

GTI Fabrication

Contact this candidate