Help Desk Technician

Jessica Slone

C.S.R/ Level * Help-Desk technician

Louisa, KY 41230

*****.******@*******.***

+1-740-***-****

Authorized to work in the US for any employer

Work Experience

Help Desk Technician

Stefanini (Routone)-Louisa, KY

November 2022 to November 2023

Level 1 help desk technician -

I assisted dealers and dealerships with their Routeone dealer accounts. Also, we assisted them with their econtracting. Anything from account passwords to the contracting process electronically. Help Desk Technician

GC Services-Huntington, WV

January 2021 to October 2022

• help employees with any issues with their accounts online with their work, issues with their bank accounts any other issues the caller might have.• tech. support- trouble-shooting - problem solver - team player - working with my team consistently figure out any issues caller us having! There is nothing that I cant do with a computer not a problem can not help figure out. C.S.A

2-10 Home Buyers Warranty-San Antonio, TX

January 2019 to January 2021

Assist customers with their products and services as well as any account issues or password resets. Trouble shooting, data entry and more

Education

G.E.D

Adult learning center - Newport News, VA

January 1999 to August 1999

Skills

• Help Desk (5 years)

• Technical Support (5 years)

• Desktop Support (6 years)

• Microsoft Windows (10+ years)

• Software Troubleshooting (5 years)

• Network Support (5 years)

• Operating Systems (5 years)

• Computer Networking (5 years)

• Troubleshooting (10+ years)

• some management and shadowing (3 years)

• Citrix (3 years)

• IT Support (5 years)

• Android (10+ years)

• Active Directory (5 years)

• Above average speed 50 wpm and over 250 cpm and over (10+ years)

• Customer service (10+ years)

• Windows (6 years)

• Typing (10+ years)

• Computer literacy (6 years)

• Sales (3 years)

• Time management (5 years)

• Phone etiquette (5 years)

• Salesforce (3 years)

• Filing (5 years)

• Customer support (10+ years)

• VoIP (5 years)

• Conflict management (4 years)

• VMWare (5 years)

• Retail sales (5 years)

• Communication skills (10+ years)

• Microsoft Excel (5 years)

• Data entry (5 years)

• Microsoft Office (5 years)

• English

• Authentication (10+ years)

• Technical support

• Desktop support

• Help desk (4 years)

• Live chat

• Operating systems

• Software troubleshooting

• IT support (3 years)

• Mobile devices

• VPN

• Network support

• IT

• Organizational skills

• Computer networking

• Inside sales

• Azure

• Firewall

• Search engines

• Computer skills (8 years)

Links

https://www.linkedin.com/in/jessica-s-oct131954

Additional Information

I wanted to just name the qualities and things I see in myself that I will bring to the team. .. Team player, Teamwork, Problem- solver, Awesome work Ethic, works perfect in remote setting, self motivated and organized, Dependable, Excellent Time perspective, Adaptability, Customer Service, builds people up, Loves helping others learn about technology, Communication, understands importance of a team effort, likes to learn new things, appreciate constructive feedback, prides myself in doing the job right. Enjoys being part of the team and so much more.-I have been fortunate to have worked and taught by some of the brightest people there are for around 6 years now. Jessica Slone

Aug 04, 2024

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