Supply Chain Customer Service

Zoianna Zhou

*********@*****.*** 248-***-****

SUMMARY

● Experienced in offering strategic planning, data analysis, and process improvement recommendations that bring insightful value. Skilled in data validation, forecasting, and cross-functional collaboration to achieve business objectives and optimizing supply chain planning. Adaptable, detail-oriented, and committed to driving measurable results in fast-paced environments.

PROFESSIONAL EXPERIENCE

Backal Hospitality Group - Event Planner & Hostess January 2024 - October 2024

● Managed end-to-end event budgets, negotiating contracts and sourcing cost-effective solutions to maximize client satisfaction while maintaining profitability

● Assisted in coordinating layout and organizing event logistics, ensuring seamless logistics and exceptional guest experience

● Delivered exceptional customer service by anticipating guest needs and addressing concerns promptly, while mentoring and training new hires to uphold company standards and ensure a consistent guest experience Macy’s - Inventory Planner June 2022 – June 2023

● Managed a $120M omni-channel replenishment system for L’Oreal and Estee Lauder vendors by tracking inventory stock levels to ensure timely product flow and minimal stock outs

● Reviewed weekly and monthly forecasts to capture aligned sales trends with seasonal profiles based on customer preferences and marketing promotional calendar

● Collaborated with buying team counterparts when approving and editing weekly POs to ensure all sales, turnover, and margin targets are met and exceed KPIs

● Generated monthly out-of-stock projection reports, allocated inventory quantities from warehouse distribution centers for vendors

● Executed replenishment strategy policies by updating reorder point system based on unexpected shifts in demand Stellantis - Supplier Delivery Risk Management Intern May 2021 – August 2021

● Monitored and kept track of 6 major priority plants affected by the global microchip shortage during COVID-19 by gathering inventory data based on criticality

● Analyzed and executed inventory strategy to mitigate risks at critical production plants resulting in efficiency in preventing plant shutdowns

● Identified major microchip suppliers impacting production

● Generated 90-day forecast reports and critical parts reports to ensure timely delivery, confirmed beginning on hand inventory and daily usages

Sterling Bank & Trust - Legal and Compliance Intern May 2019 – August 2019

● Analyzed data of over 5,000 customer accounts on Verafin software and matched CDD questionnaires to appropriate customers to ensure security of accounts

● Contacted various branch personnel through email to complete missing questionnaires on file

● Examined customer accounts and uploaded important documents through CORE/RVI Imaging software EDUCATION

Michigan State University - Eli Broad College of Business August 2018 - May 2022 B.A., Supply Chain Management Minor in Information Technology CERTIFICATIONS

● APICS - Supply Chain Planning Certificate Issued October 2024 SKILLS

Microsoft Excel, Forecasting, Demand Planning, Power BI, SAP, JDA/Blue Yonder, Inventory Management, ERP Systems, Data Analysis and Reporting, Tableau

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