Customer Service Senior Living
Resume:
Kevonna Barton
Canal Winchester, OH *****
************@*****.***
Professional Summary
Hardworking employee with customer service, multitasking, and time management abilities. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills Authorized to work in the US for any employer
Work Experience
Housekeeper/Caregiver
The Ashford on sturbridge Senior Living Community-Columbus, OH Present
Housekeeping
DSP/Caregiver
PrimaCARE, PC-Columbus, OH
May 2024 to October 2024
Help with Assistant daily living activities
• Monitored health and well-being of clients and reported significant health changes.
• Built strong and trusting rapport with clients and loved ones.
• Helped clients get in and out of beds and wheelchairs.
• Recorded client status progress and challenges in logbooks and reports.
• Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
• Consulted with client care team to continually update care plans. Spartans Triad Staffing-Columbus, OH
December 2018 to May 2019
• Operated electric pallet jacks, stand-up forklifts, and other material handling equipment.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Assembled boxes or crates for shipping purposes as needed.
• Labeled and packaged appropriate products for delivery.
• Filled customer orders by selecting appropriate items from the warehouse shelves.
• Ensured all shipping documents were filled out correctly before dispatch of goods.
• Worked with cross-functional teams to achieve goals.
• Shipping and Receiving
Eddie bauer-Columbus, OH
October 2017 to March 2019
• Packing merchandise
• Completed day-to-day duties accurately and efficiently.
• Packed boxes and stock using organizational guidelines.
• Preserved safe work environment by maintaining clean workstations and pallet area.
• Placed bins, carts and containers in convenient locations to assist with loading efficiency.
• Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
• Used scanners to track parcel information, condition or receipt.
• Processed returns of defective merchandise as required.
• Used pallet jacks to move items to and from warehouse locations.
• Operated scanners, computers, and other equipment to track orders.
• Tagged and wrote identifying information on containers, boxes and cargo.
• Received and tracked incoming inventory shipments. Shipping and Receiving
CEVA Logistics-Groveport-OH
September 2018 to December 2018
Warehouse duties
UPS Package Handler
UPS Industrial Services-Grove City, OH
August 2018 to September 2018
Unloading packages on line.
Warehouse Worker
ODW Logistics, Inc-Columbus-OH
April 2018 to June 2018
• warehouse
• packing/picking
• Maintain clean working area
Crew Member
White Castle-Columbus, OH
June 2015 to February 2016
• Crew member
Packaged menu items into bags or trays and placed drink orders into carriers.
• Assisted management team with inventory counts of food products and beverage supplies.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
• Brewed and served coffee and tea with preferred add-ins.
• Maintained safe food handling practices to prevent germ spread.
• Scrubbed and polished counters to remove debris and food.
• Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
• Processed takeout orders quickly to ensure timely delivery of meals.
• Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
• Greeted customers upon arrival, provided menus and answered questions regarding menu items.
• Provided excellent customer service to maintain a positive atmosphere for guests.
• Served food and beverages at take-out counters to provide fast service to waiting guests.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods. Janitor
KBS Services
June 2014 to November 2014
Home Health Aide
Assisted Healthcare-Columbus, OH
April 2011 to November 2011
Home health aide! Assisting with everyday ADLs.
Home health aide! Assisting with everyday ADLs
• Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
• Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
• Reported any changes in the client's physical or emotional condition to supervisor immediately.
• Assisted clients with bathing, dressing and incontinence care.
• Assisted with client personal care needs to foster independence and well-being.
• Provided excellent service and attention to customers when face-to-face or through phone conversations
Education
High school
Marion-Franklin High School
September 2007 to June 2009
Skills
• Phone etiquette
• Windows
• Help Desk
• Hotel experience
• Hotel experience
• Medical terminology
• Customer Service (2 years)
• Computer Hardware (1 year)
• Communication (10+ years)
• Cash register
• Custodial Experience
• IT
• Home Care
• Microsoft Office
• Front desk
• Medical office experience
• Software troubleshooting
• Desktop Support
• Data entry
• Human resources
• Customer service
• Shipping & receiving
• Help desk
• Communication skills
• Cashier (2 years)
• Microsoft Windows
• Front desk
• Organizational skills
• Direct support
Certifications and Licenses
State Tested Nursing Assistant
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