Patient Care Customer Service
Resume:
Sherrie Pitre
Houston, TX *****
*************@*****.***
Passionate and dynamic medical professional with a commitment to serving others through best practices and superior care. Adept in planning and implementing appropriate and powerful patient care.
Work Experience
Independent Contractor (Remote)
LiveOps (Duke Energy) - Houston, TX
June 2023 to Present
• Excellent communication/customer service
• Defuse customer service calls
• Resolve issues such as electrical billing, outage calls, payment arrangements,
• 2 computer screens with private information, multiple software, keeping the que of calls moving in a timely manner
• Depending on client may work with medical background, electric company, famous shoe organization, etc.
Patient Care Assistant III/Unit Secretary
Memorial Hermann Katy Hospital - Katy, TX
March 2005 to July 2020
• Assisting in the delivery of patient care and services under the supervision of a licensed nurse
• Organizes the workflow, problem-solves basic and routine matters, and manages multiple ongoing priorities, seeking guidance and assistance from preceptor, licensed nurse, or management.
• Personal care- bathing, shampoo hair, comb/brush hair, mouth care, electric shaving, nail filing, perineal care, and dressing assistance
• Nutrition- prepare meals, record food and liquid intake, assist with eating, and encourage food or liquids
Patient Care Assistant/Unit Secretary (Post Partum)
Memorial Herman Medical Center - Houston, TX
August 2003 to March 2005
• Personal care- bathing, shampoo hair, comb/brush hair, mouth care, electric shaving, nail filing, perineal care, and dressing assistance
• Assist in Emergency Room, Med-Surg, Pediatric, Postpartum, Labor and Delivery departments
• Nutrition- prepare meals, record food and liquid intake, assist with eating, and encourage food or liquids
• Misc.- assist with medication reminders, wash and change bed linens, shopping and errands, light housekeeping, and transportation
Certified Medical Assistant
Kaiser Permanente - Portland, OR
February 2001 to August 2003
• Assist physicians with day-to-day patient examinations
• Understanding of client charts and medical coding for billing
• Recording patient medical information, test results and vital signs according to physician requirements
• Prepping patients for tests and procedures, as per physician and medical facility requirements
• Going over physician-recommended treatment plans with patients
• Collecting specimens
• Changing dressings
• Bone Density Test
Sales and Marketing Assistant
Kaiser Permanente - Portland, OR
November 1999 to February 2001
• Marketing Assistants provide support to marketing managers and executives by contributing to marketing campaigns and projects
• Keep an inventory of office supplies, contracts and services related to marketing
• Assist with presentations and other administrative tasks
• Write creative content and generate digital assets for project need
Customer Service Representative
Kaiser Permanente - Portland, OR
November 1998 to November 1999
• Excellent patient care/customer service skills
• Required multi-tasking, answer phone calls, defuse situations
• Patient services representatives work at the front desk in a medical care setting and communicate with patients through verbal and written correspondence.
• Answering patient questions about billing and payments
Marketing Executive Assistant
McKesson - San Francisco, CA
May 1989 to November 1998
• Excellent communication skills, both verbal and written
• Provide Administrative support to the marketing department
• Scheduling meetings, hotel reservations, travel arrangements,
• Manage the day-to-day operations of the marketing department
Education
Bachelors Healthcare Management
Colorado Technical University-Online -
Colorado Springs, CO
November 2023 to Present
Certifications and Licenses
NRCMA
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Medical Office Experience
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Laboratory Experience
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Hospital Experience
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Medical Scheduling
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Medical Billing
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Medical Coding
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Office Management
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Critical Care Experience
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Medical receptionist (10+ years)
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Experience administering injections (10+ years)
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Phone Etiquette
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EMR Systems
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Management
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Supervising Experience
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