Medical Assistant Customer Service
Resume:
A
**LAZARA GONZALEZ**
**Email:** ************@*****.***
**Phone:** 305-***-****
**Professional Summary**
Certified Medical Assistant and Chiropractor's Assistant with extensive experience in healthcare management, patient-centered care, and volunteer coordination. Seeking a collaborative position to utilize my skills and experience in providing quality care and support to diverse populations.
**Skills**
- Patient-Centered Care
- Customer Service
- Scheduling and Insurance Verification
- Medical Procedures and EMS Assistance
- Volunteer Coordination and Coaching
**Work Experience**
**Cano Health – Front Desk Coordinator**
September 2024 - Present
- Scheduled and confirmed appointments for patients.
- Verified insurance information and utilized the ECW program efficiently.
- Maintained patient records and ensured a smooth check-in process.
**Wawa – Team Leader Sales Associates**
April 2022 - March 2023
- Prepared food and merchandise before each shift.
- Ensured the register had sufficient funds and recorded revenue from inventory and sales.
- Met customer service expectations and checked gas stations' operational status.
- Scheduled team shifts and ordered necessary merchandise and inventory.
**CAREGIVER – Disability Patients**
April 2023 - Present
- Monitored patients' vital signs and reviewed daily tasks.
- Administered medications and scheduled daily activities, including physical and occupational therapy.
- Assisted with patients' basic needs and maintained clean and sterile beds.
**HOUSEKEEPING – Disability Services**
April 2023 - Present
- Assisted in cooking and preparing meals for patients.
- Taught patients how to perform simple tasks with an Occupational Therapist.
- Assisted in cleaning patients' homes to ensure their health and safety.
**TNG Merchandising – Inventory Specialist**
March 2019 - January 2020
- Monitored merchandise in stores and reviewed inventory of articles.
- Submitted orders and claims for product damages across all stores.
**Quantum Chiropractor – Medical Assistant**
September 2016 - December 2018
- Monitored provider and patient schedules.
- Verified insurance and invoices, and scheduled procedures.
- Prepared rooms before patient visits and assisted in EMS procedures.
**UM Health – Medical Assistant/Neurology**
November 2010 - March 2013
- Greeted patients and guided them through the e-check process.
- Verified insurance info and followed HIPAA guidelines.
- Confirmed appointments, directed to clinic locations, and responded to patients' health questions.
**Hallandale Chiropractic Center – Medical Assistant**
October 2010 - March 2013
- Oversaw provider schedules and verified insurance and invoices.
- Coordinated patient appointments and prepared rooms before visits.
- Assisted in EMS procedures and scheduled employees for the month.
**Education/Certifications**
- **Florida Career College** – Healthcare Management, Associate of Arts
- **National School of Technology** –
Certification of Medical Assistant
- **National School of Technology** –
Certification of Phlebotomy
US Armed Forces – Veteran
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