Data Analyst Customer Experience

GANDY SETIADY

Norcross, GA *****

Cell: 904-***-**** EMAIL: *************@*****.***

SUMMARY

Results-driven Data Analyst with 15 years of experience enhancing operational efficiency and driving data-informed decisions. Proficient in Microsoft Excel, Oracle BI, Salesforce, and statistical software. Recognized for optimizing payment processes, reducing operational defects, and fostering cross-functional collaboration across departments. EDUCATION

Bachelor of Arts, Business - Administration & Economics - University of Krishna Dwipayana, Jakarta, Indonesia

Graduate Certificate, Banking and Lending Banking & Lending Institute, Jakarta, Indonesia. HIGHLIGHTS

Data Analysis & Reporting: Microsoft Excel, Oracle BI, Salesforce, SAP, I-3PL Cross-Functional Collaboration: Root Cause Analysis, Financial Reporting & Claims Management: Problem Solving, Analytical Thinking.Staff Supervision Excellent Communication Customer Experience & Retention Team Collaboration & Leadership Conflict Resolution Analytical Thinking Detailed Oriented Time Management Continuous Improvement Proactive and Achievement- Oriented Committed to Customer Excellence Focused on Achieving Goals. CORE STRENGTHS

Sales Growth: Increased sales through effective client relationships.

Customer Management: Built strong, loyal client connections.

Leadership: Led teams, trained staff, and exceeded goals.

Efficiency: Managed accounts and streamlined processes.

Communication: Strong verbal and written skills.

Problem-Solving: Quick decision-maker focused on solutions. ACCOMPLISHMENTS

Debt Recovery: Collected $4.3 million in bad debt from cars, parts, and accessories.

Revenue Growth: Increased dealership and accessory merchandise revenue by 40%.

Franchise Management: Managed multi-million-dollar accessory franchise, sustaining annual sales and budgets.

EMPLOYMENT EXPERIENCE

Data Analyst - Claims Examiner/OS&D

Americold, Atlanta, GA 02/ 2022 – 03/ 2025

• Led end-to-end management of claims, collaborating with IT, Finance, Vendors, and Operations to streamline payment processes.

• Utilized Oracle, Salesforce, and Excel to manage financial records with accuracy and efficiency.

• Acted as a liaison between integrated systems, resolving issues and improving functionality.

• Delivered actionable insights through monthly claims reports, ensuring timely achievement of objectives.

• Worked cross-functionally to maintain data accuracy and improve operational efficiency. TRANSPORTATION LOGISTICS SPECIALIST

Amazon's ROC, Relay Operations Center

• Company Overview: Amazon's ROC is the team that is motivated to assist in the resolution of stakeholder issues related to daily freight movements flowing into and out of our North American fulfillment centers.

• Collaborates with team members from other departments, dedicated, and able to demonstrate the ability to build customized logistics solutions, drive process improvement, standardize procedures and eliminate the root cause of defects within current systems and develop and execute effective service recovery plans, as necessary.

• Ability to pull data from numerous databases (using Excel, Access, TMS, SQL, and/or other data management systems), and to perform ad hoc reporting and analysis as needed.

• Able to systematically escalate problems or variances in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

• Effectively used the Computerized Dispatch System, prepared routes, and dispatched local POD drivers.

• Ensured all freight is out for delivery according to service standards and customer requirements. Trans Logistics / Dispatch Specialist

AIA Logistics, LLC, Atlanta, GA 05/2018 – 01/2020

• Coordinated inbound/outbound freight and scheduled dispatch with vendors and carriers.

• Ensured compliance with DOT, HOS, and hazmat regulations to minimize risk.

• Streamlined processes to improve profit margins across multiple client accounts.

• Managed driver qualification files, daily logs, and inspection documentation.

• Monitored vendor performance and adherence to delivery timelines, enhancing reliability. Regional Manager Operator

The UPS Store, Orlando & Jacksonville, FL 04/2000 – 11/2015

• Grew operations from $189K to $490K in annual sales by opening new locations and expanding services.

• Managed hiring, scheduling, payroll, and P&L operations across multiple stores.

• Developed employee engagement initiatives that enhanced team performance and satisfaction.

• Collaborated with UPS HQ to implement email tracking receipts, increasing customer satisfaction.

• Recognized with district awards for service excellence and innovative solutions. Franchise Manager & Accounts Payable/Receivable Manager Lamborghini USA & Jakarta 1993 – 2000

• Franchise Management: Spearheaded operations across 48 cities, overseeing marketing, administration, and customer service. Managed inventory and collaborated with sales teams to optimize performance.

• Accounts Payable & Receivable Management: Directed financial processes, including disbursements, payment authorization, and resolving discrepancies. Managed billing adjustments, reconciled statements, and ensured accurate accounting.

• Lamborghini Jakarta Office Manager: Served as the financial liaison between Lamborghini USA and the Shareholder Holding Company, ensuring the accuracy of financial records and reconciliations. CERTIFICATIONS

Amazon Certification Corporate Office Atlanta: Relay Platform, Internal Relay Platform for Carrier, External Inbound Platform, Administrative Tools Platform, Relay for Drivers Platform, Equipment Tool Platform, Emergency Response Training, Oracle, Salesforce, CRM platforms, SAP, I-3PL. Americold Logistics Certification Corporate Office Atlanta: Code of Conduct, Data Privacy Awareness, Harassment, Master Microsoft Outlook to Advance, Operation Management, Risk Management, Understanding Contracts and Working from Home Effectively.

ACTIVITIES AND HONORS

Led Volunteer Team: Managed a team of 20 volunteers in organizing monthly food drives, successfully feeding over 500 families each quarter.

Fundraising Initiatives: Organized and promoted fundraising events, contributing to a 25% increase in annual donations.

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