Operations Manager Supply Chain
Resume:
Andy G. Patton
******.********@*****.***• 406-***-****
LinkedIn • Great Falls, MT 59405
Operations Manager
Results-driven Operations Manager with a track record of optimizing workflows, improving efficiency, and driving business growth. Skilled in strategic planning, team leadership, and process improvement, ensuring seamless day-to-day operations. Adept at budget management, cost reduction, and resource allocation to maximize profitability. Experienced in performance monitoring, KPI tracking, and cross-functional collaboration to achieve organizational goals. Strong background in supply chain management, compliance enforcement, and quality assurance across diverse industries. A hands-on leader who excels in problem-solving, decision-making, and implementing scalable solutions that enhance productivity and customer satisfaction. Committed to fostering high-performing teams and continuous operational excellence. Areas of Expertise
• Executive Support
• Technology & Digital Marketing
• Operations Management
• E-Commerce Account Management
• Financial Management
• Inventory Control
• Inspections & Quality Assurance
• IT & Supply Chain Management
• Insurance Sales
• Client Services
• Security Forces Operations
• Administrative & Financial Operations
Career Experience
Strongback Chairs, LLC 10/2017 – Present
Operations Manager
Direct import/export logistics from manufacturers, ensuring timely product availability and compliance. Oversee warehouse staff and daily operations, optimizing logistics and fulfillment processes. Manage calendars for the CEO, ensuring seamless scheduling and workflow efficiency. Handle all Amazon purchase orders, tracking, disputes, invoicing, and shipment planning for the Amazon Seller account. Conduct product testing and secured Amazon SIOC certification for compliance and packaging efficiency. Maintain Shopify inventory, shipping rates, and fraud order verifications to ensure order accuracy. Manage IT infrastructure for Strongback Chair LLC and Strongback Chairs to support business operations.
• Led COGS analysis and expense verification for 30 SKUs, ensuring profitability and cost control.
• Scaled company revenue from $250K to $1.2M annually through strategic operations and sales growth. Greg Franczyk State Farm, Great Falls, United States 12/2014 – 06/2018 Office Representative
Sold Life, Health, Property, and Casualty insurance while ensuring compliance with state requirements. Compiled and provided personalized insurance quotes tailored to client needs. Processed client payments in-office and over the phone, ensuring accuracy and efficiency. Updated client records, including addresses, payment accounts, and policy changes. Conducted daily deposits and reconciled transactions with the corporate deposit account. Managed incoming and outgoing mail to maintain seamless communication with clients.
• Utilized DOS, Word, Excel, Outlook, PowerPoint, and State Farm’s internet-based applications for efficient operations.
• Maintained and updated the company website and social media pages weekly to enhance client engagement. Malmstrom Air Force Base, MT 59405 United States 10/2011 – 09/2014 341 Security Support Squadron, Commander Inspection Program (CCIP) Scheduled and conducted unit self-inspections using Headquarters Air Force, 20th Air Force, and Global Strike Command checklists. Reviewed, maintained, and distributed inspection cross-feed reports to identify best practices and areas for improvement. Submitted recommendations to unit, group, and wing commanders to enhance unit operational readiness. Page 2 2
• Oversaw 64 task performance checklists to ensure compliance with Department of Defense, Air Force, and Major Command directives.
• Certified, validated, and reported performance and mission readiness of 190 security forces personnel across 12 sections. Additional Experience
341 Security Support Squadron, Commander Support Staff, Flight Chief, Armory, Malmstrom Air Force Base, MT 59405 United States
Education
Associate’s Degree in Criminal Justice
Community College of the Air Force, Gunter AFB, AL, United States Technical Skills
Google Suite, Adobe Creative Cloud Suite (Illustrator, Photoshop, InDesign, Premiere, Acrobat), Microsoft Office
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