Operations &Sales Manager Environmental Services

DOUG RICHARDSON

Lubbock, ***** TX 816-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Regional Operations and Sales Manager with 20+ years of progressive leadership experience across environmental services, energy, manufacturing, and distribution. Proven success managing multi-site operations, driving strategic sales growth, and improving profitability through process optimization and cross-functional team leadership. Skilled in aligning operational strategy with business goals to achieve revenue expansion, customer retention, and market development. Known for high-impact decision-making, full P&L accountability, and a commitment to operational excellence.

CORE COMPETENCIES

Regional & Multi-Site Operations Leadership

Proven expertise in managing multi-location operations with full P&L responsibility, driving consistency, compliance, and profitability across all functional areas.

Sales Growth & Business Development

History of developing and executing strategic sales initiatives that expand market presence, generate new business, and grow customer portfolios.

Financial Oversight & Cost Optimization

Strong command of budgeting, forecasting, and cost reduction—successfully improving margins through routing efficiencies and inventory management systems.

Cross-Functional Team Leadership

Experienced in building, training, and leading high-performing teams across sales, service, logistics, and compliance, fostering a culture of accountability and growth.

Operational Efficiency & Process Improvement

Demonstrated ability to streamline workflows, implement scalable systems, and increase productivity while reducing waste and overhead.

Regulatory Compliance & Safety Management

Deep knowledge of EPA, OSHA, DOT, and state-level regulations with a track record of maintaining audit readiness and a safe operating environment.

Customer Engagement & Retention

Focused on delivering excellent service and building lasting client relationships that result in increased loyalty, referrals, and upsell opportunities.

Strategic Planning & Business Execution

Ability to align operational initiatives with long-term business objectives, using data and KPIs to guide decision-making and scale performance.

PROFESSIONAL EXPERIENCE

Regional Manager / General Manager / Terminal Manager 01/2017 to 04/2025

Valicor Environmental Services / Thermo Fluids Inc.

Strengthened regulatory compliance with EPA, OSHA, DOT, and TCEQ, achieving successful internal audit results.

Managed five regional facilities with full P&L ownership, leading operations, logistics, sales, and compliance functions.

Increased regional profitability by optimizing routing, reducing transportation costs by $0.30/gal, and cutting inventory shrinkage by 70%.

Directed a cross-functional team of 40+ staff, improving retention and productivity through leadership and training programs.

Boosted customer satisfaction and retention through enhanced service delivery and data-driven performance tracking.

Regional/District Manager 01/2001 to 12/2016

RS Used Oil Services Kansas City, KS

Reduced overhead and improved operational efficiency by standardizing logistics and service procedures.

Managed compliance and risk across locations, ensuring alignment with EPA, DOT, and OSHA regulations.

Led a 40+ member team, driving performance through coaching, performance reviews, and succession planning.

Oversaw seven branch operations across multiple states, managing sales strategy, team leadership, and service delivery.

Increased annual revenue through new market penetration, strategic pricing, and improved customer retention programs.

Assistant Manager 01/2000 to 12/2001

HyVee Grocery Store Lee's Summit, MO

Maintained compliance with health, safety, and sanitation standards.

Supported leadership in daily cash management and reporting functions.

Assisted in implementing promotional campaigns to boost in-store traffic and sales.

Trained and mentored team members, enhancing productivity and customer service levels.

Supervised store operations, including inventory control, merchandising, and scheduling across grocery departments.

Branch Automotive Sales Manager 01/1989 to 12/1999

Safety-Kleen Corporation Independence, MO

Streamlined service delivery processes, improving efficiency and client satisfaction.

Led branch-level compliance and safety efforts, aligning with DOT and EPA standards.

Oversaw product inventory and order fulfillment to ensure timely and accurate deliveries.

Managed sales and operations for a branch location, achieving revenue and customer growth goals.

Expanded territory and market share through strategic sales initiatives and customer relationship building.

EDUCATION & DEVELOPMENT

Bachelor of Science (BS): Business Administration

North Eastern Oklahoma State University Tahlequah, OK

PROFESSIONAL DEVELOPMENT & COMPLIANCE TRAINING

Hazardous Waste Operations (HAZWOPER)

OSHA 30-Hour Certification

DOT Hazardous Materials Transportation

EPA Regulatory Compliance Training

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