Office Manager Customer Support
Resume:
SANDRA D. WILSON
Plainfield, IN 46168
SUMMARY:
Over twenty years of diverse business experiences which are easily transferable across industries. I am seeking a Remote Part-Time position in support of a business leader who values a diverse along with superior analytical, interpersonal, organizational abilities and excellent computer skills.
EMPLOYMENT HISTORY:
Currently working (3) part-time positions (1/2021 – Present) 1) Creative Office Solutions, LLC - Office Manager 2) Hot Stylz Barber Shop - Office Manager
3) Primerica - Office Manager
TTEC
Bank of America -Customer Service (1/21 – 6/2023)
Remote Work from Home: Provided customer support as customers called in for distinct types of banking needs. Performed various banking transactions as needed (i.e., account transfers) or just answered various questions as well as updated customer accounts as needed. I also did my best to keep all my calls and assisted the customer to the best of my ability to avoid customer complaints and/or supervisor transfers. Limited technical support. Various other duties as assigned.
TTEC
American Red Cross – Customer Service (10/17 – 1/21) Remote Work from Home: Provided customer support to customers as they selected American Red Cross classes, registered customers for classes & processed payments, limited technical support, customer support in directing the homeless and/or persons who needed funds to pay utilities. Various other duties as assigned.
Families First of Indiana - Office Manager (2/13 – 9/15) Performing various office duties to ensure the office always ran in an efficient manner. Maintained counselor schedules and scheduled client appointments. Processed client documents and ensured they were completed properly. As first contact customer service skills were integral:
(daily contact with clients, co-workers, and other internal/external staff). Processing of client fee payments/fee cards, updated client information in computer as well as performed various other data entry duties while maintaining general office clerical work. Public Employees Retirement Fund (PERF)
Executive Assistant to Executive Director (10/1/07 – 10/10) Administration: Performing various duties to ensure the Executive Director’s work schedule is always managed in an efficient manner. As first contact customer service skills were integral:
(daily contact with clients, co-workers, staff, and other internal/external Executives). Organize and attend Board Meetings, various business communications, travel arrangements, etc. (Retired in 10/10)
Facility Coordinator (6/07 – 10/07)
Administration: Responsible for supervision of the Building Superintendent and Receptionists as well as the coordination of and successful planning for implementation of projects relative to all real property belonging to and/or leased by PERF to include all personnel space planning projects. (Promoted to Executive Assistant to Executive Director 6/07). Sandra D. Wilson
Resume
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Public Employees Retirement Fund (PERF)
Executive Assistant to Chief Operating Officer (1/07 - 6/07) Administration: Performing various duties to ensure the Chief Operating Officer’s work schedule is always managed in an efficient manner. Various business communications, travel arrangements, general clerical work, etc. (Promoted to Facility Coordinator 6/07). Health Network Services (MHIN)
Executive Administrative Coordinator (8/04 – 1/07) Administration: Performing all Accounts Payable and Accounts Receivable functions, typing of various business communications (personal, discreet, and business). Banking, Collections, Dictation, Filing, Human Resources (benefit orientation, job requirements, recruiting, and salary classifications), Manage facility schedule and staff travel arrangements, Marketing, Payroll preparation and general clerical work. As first contact customer service skills were integral: (daily contact with clients, co-workers, staff, and other internal/external Executives). Purchasing Agent: Procured various goods and services consistent with established procedures and practices and negotiated for several types of products purchased. Organize and attend Board Meetings.
St. Clair Apparel, Inc.
Assistant to President/Office Manager (1/90 – 8/04) Administration: Performing all Accounts Payable and Accounts Receivable functions along with all month-end and year-end closing and auditing. As first contact customer service skills were integral: (daily contact with clients, staff, and other internal/external company personnel). Typing of various business communications (personal, discreet, and business). Banking, Billing, Bookkeeping, Budgeting, Dictation, Filing, Human Resources (hiring and terminations, recruiting and employee staff management liaison) Managed staff schedule, facilities, and travel arrangements, Marketing, Financial Reporting and Payroll preparation. Billing: Prepare client and customer invoices and credit adjustments, create and update reports and client account information, cashiering, data entry and general clerical work. Credit and Collections Administrator: Directed credit and collection activities in accordance with established policies, practices and procedures in a manner that resulted in maximum sales, sound receivables, and prompt conversion to cash. Analyzed and extended credit to customers; Total control of credit, collection, cash application and billing adjustment process. Regularly reviewed the status of collections to assure that accounts receivable was in a reasonable sound condition. Checked balances of customers when records indicated that they may be exceeding safe limits and took the appropriate steps to prevent past due accounts (i.e., collection calls, payment arrangements and collection agencies as necessary). Customer Relations: Provided customer support to clients on bill corrections and/or adjustments; past due accounts, status of job/projects, budget costs, overages through oral and written communication.
Purchasing Agent: Procured various goods and services consistent with established procedures and practices and negotiator for several types of products purchased (i.e., purchaser/buyer for manufacturing product (United States and Overseas), office supplies, furniture, equipment, apparel, and accessories for decorating purposes. All purchase orders were monitored to make the greatest savings within reasonable delivery times. Maintained operations by developing policies and procedures; Processed bid sureties and maintained accurate records to assure accounting compliance within established guidelines; Managed purchased orders by reviewing, verifying and investigating problems with purchase orders; Ensured credits and/or discounts are received and applied to appropriate funds; Managed contracts with vendors; various communication with vendors to keep staff informed by confirming and clarifying purchase orders pertaining to back orders and/or shipping issues; Researched and answered questions for all departments and obtained quotes as necessary. Managed delivery and payment of purchase Sandra D. Wilson
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St. Clair Apparel, Inc
orders (i.e., routing orders, initiating requisitions, purchase orders, preparing payment documents and/or processing payments for invoices to be paid; Coordinated repairs, installs and transfers of equipment; Prepared reports and budgets as necessary; Coding and data entry as required; and the supervision of purchasing assistant and/or clerks. Sales: Assistant to Sales Manager. Proven ability to help establish, promote, and maintain the company’s customer base. Genuine commitment to customer satisfaction often took Customer Service calls.
Other Roles include Assistant to Vice President, Executive Assistant/Coordinator and Sales Coordinator
Madison Center/Hospital
Admissions Support Services Coordinator (8/92-4/06) Administration: Performing all Supervisory duties for Receptionists and Switchboard Operators: training in customer service and switchboard. As first contact customer service skills were integral: (daily contact with clients, co-workers, and staff). Scheduling for 24-hour services, writing policies, implementing procedures, time keeping, staff evaluations and hiring and termination of staff and general clerical work.
COMPUTER SKILLS:
Proficient using Personal Computing, (Ener graphics, Lotus 123), Quick Books, Peachtree, Macintosh, Microsoft Office Excel/Word, Access, Multiplan, Symphony, Windows, and Word Perfect, Outlook, PowerPoint, Publisher, View Sonic – VP150 and Visio. EDUCATION:
Indiana University @ South Bend
Associate & Bachelor’s Degrees - General Studies (returned to school after 20+ years) REFERENCES:
Terren Magid ********@*****.*** 317-***-****
Chevelle Williams **************@*****.*** 317-***-**** Rita Harris ****.********@*****.*** 574-***-****
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