Customer Service Team Leader

Peggy Lee Sanders

**** ***** ***** ******, **** *01 – Las Vegas, NV 89122

702-***-****; *******@*****.***

Professional Summary

Experienced support professionals with over 40 years of experience. Areas of expertise include Access Controls, Customer Service, Personnel Security and Leadership. Computers/Technical

MS Word, MS Excel Outlook, MS Access

SKILLS

Excellent customer service skills; strong decision-making skills; deadline driven; work will in pressured environments; helpful; motivational team leader; easily adapt to change, always willing to assist outside of work scope; strong communication; organized individual with strong work ethics; attentive to detail; analytical problem-solving; dependable.

EDUCATION

Tallulah High School

Southern Manpower Training Center (Clerical -Clerk General) Certified Human Resource Manager (inactive)

Work History

Security Clerk- Lead 2004 - 2019

Department of Energy Contractor – North Las Vegas, NV Perform various Access Controls duties in support of DOE operations and missions at the Nevada National Security Site. Prepare, issue, and maintain badges for entry to remote site areas; maintain badges accountability and inventory; register and activate credentials; process special access levels and clearances; perform various assessments; and provide security indoctrination videos for federal and contractors employees and visitors; update and maintain Signature Authorization for federal employees and contractors; prepare and issue permits for controlled and prohibited articles; ensure all directives, policies and procedures are understood and followed; train new hires on security clearances; process site tours and Foreign Nationals tours; ensure all visitors are educated on escort responsibilities; process Hazardous Material shipments; process employees timesheets for payroll; Prepare weekly reports; and any additional duties as needed/requested.

Retired March 20, 2019 – Current

Contractors

Mission Support & Test Services (MSTS) July 1, 2018 – March 20, 2019 Tech Source July 1, 2016 – June 30, 2018

Professional Project Services, Inc. July 1, 2012- June 30, 2018 Professional Analysis, Inc. January 1, 2007 – June 30, 2012 Wackenhut Services, Inc. April 15, 2005 – December 31, 2006A

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