Scrum Master Product Owner

SUMMARY

A seasoned IT leader with over ** years in end-to-end SDLC for enterprise-wide projects with expertise in analyzing and designing

end-to-end solutions, modeling business processes, identifying opportunities, and influencing product teams.

SKILLS

Leadership & Management

Communication, Relationship, and Resource Management; Negotiation Skills and Conflict Resolution; Project Planning, Scope Management, Risk Assessment and Mitigation and Contingency Planning; Driving Project Success; Technical Expertise & Guidance

Technical Leadership

Technical Expertise & Guidance, Driving Project Success, Leading the Implementing of Solutions, Data Analysis, Data Analytics, Problem Solving, Code Reviews, Mentoring

Product Owner

Business Process Modeling; Story Mapping; Requirements Gathering; Functional and Technical Requirements Specification; Feature & User Story Management

LANGUAGES, PLATFORM & TOOLS

Salesforce, Python, Pandas, SQL, JSON, XML, XSLT, Shell Script, SAP, Tableau, JIRA, Azure DevOps for PM, Confluence, Visio, Microsoft Office Tools

EDUCATION

Queens College (CUNY)

Bachelor of Arts

Major: Computer Science

CERTIFICATIONS

Salesforce: Administrator (2020), Advanced Administrator (2020), Service Cloud (2022)

Agile: Certified Scrum Master (CSM) (2017), Certified Scrum Professional (CSP) (2018), SAFe Agilist (SAFe SA) (2019)

Project Management Professional (PMP) (2012)

Coursera Azure DevOps (2025)

EXPERIENCE

Johnson & Johnson (NJ) 10/2021 – 12/2024

Technology Solutions Engagement Manager

Delivery Manager for AskGS, a Salesforce Implementation (Service, Community) to service the employee HR & Benefits function for the 150K global employee based

Provided Salesforce solutions as needed

Assisted in building of scrum teams by interviewing, on-boarding, monitoring, and ensuring the delivery teams are set up for success.

Compiled and analyzed multiple years of squads’ deliveries to show trends, identify opportunities for process & technical improvements, cost savings, bill back calculations, and assist in roadmap planning

Collaborated with Technology Solution peers and partners on various process improvement initiatives

Collaborated with Product Owners to ensure the stories were accurately presented for scrum team

Collaborated with Product Owners to schedule and plan roadmap items

Ensured delivery of releases and hotfixes to meet the desired outcomes of business

Delivery Manager for eMarketplace (Ariba, SAP,Selenium, Linux, Java)

Led the team in the implementation of CI/CD using the J&J Enterprise XENA framework leading to a simplified delivery process. This standardized method of delivery provides many benefits including code scans to ensure secure calls, out of date libraries with potential security threats, best coding practices, and overall savings in support for code delivery

Architected the usage of XENA for continuous delivery in a 2-environment platform model, a common cost saving method of operation for some platforms in J&J. The innovation was successfully implemented and funded using the Innovation Fund sponsored by TCS.

Led a team of 8 in the implementation of the Automation scripts using the Robot Framework to facilitate the A&D of J&J as a cost cutting measure as well as the automation of repetitive tasks.

Transitioned the team’s older source control (SVN) to the current standard J&J (GIT) by porting the repositories, implementing new ways of working, and demonstrating usage via Use Cases

Identified many process improvements, ensured delivery of releases, and performed code reviews

GAF (NJ) 04/2019 – 09/2021

Sr. Business Analyst (Salesforce Sales Cloud, MS Dynamics, Google Data Lake, Denodo, Tableau)

Lead the evaluation of internal systems and Salesforce solutions in the creation of the Greenfield Sales Cloud Implementation of a Single Pane of Glass (for over 15 SORs, including MS Dynamics Migration) to improve Sales Agent Experience

Recommended solutions in collaboration with Salesforce for Person Account enablement, Enterprise Territory Management, Account Teams, Role Hierarchies, Sales Reports Implementation, agents access in the Sales Cloud in lieu of using partner communities

Product analysis of Vendavo CPQ to design the usage with the internal Guarantee Registration System

As-Is, To-Be Business Process Mapping, Gap Analysis and road mapping the sunsetting of systems, UAT planning, testing, and support

Contractor 01/2018 – 03/2019

Agile Coach/ Scrum Master – (CVS/ Aetna- Randstad 10/2018 – 03/2019 (Digital)

SAFe Agile Coach/Scrum Master of 3 teams participating in Aetna’s SAFe implementation.

Facilitated PI Planning, Train Demos, and Scrum of Scrums

Coached on product development including decision making, prioritizing, influencing, & story mapping

Facilitated daily stand-ups, sprint planning, backlog grooming, sprint retrospectives, and demos

Scrum Master – (J.P. Morgan Chase – Tex Systems- 01/2018 – 09/2018) (Digital)

Responsible for coaching 2 scrum teams under Chase Personal Online (Chase.com) Digital Wealth Management for the “You Invest” initiative, a program bringing investment capabilities to personal banking customers

Facilitated daily stand-ups, sprint planning, backlog grooming, sprint retrospectives, and sprint demos

Used influence to remove roadblocks from numerous backend integration partners

ADP (NJ) 11/2000 – 11/2017

Scrum Master (Salesforce) – (08/2013 – 11/2017)

Responsible for coaching 2 teams (ESO, TCO)

Facilitated daily stand-ups, sprint planning, backlog grooming, sprint retrospectives, and sprint reviews

Coached teams to develop techniques for story splitting, story estimation, & managing backlog

Project Lead / Sr. Business Systems Analyst for Order To Cash (OTC) (Salesforce Sales Cloud, Oracle CPQ) – (07/2013-06/2015)

Project Lead for Configure-Price-Quote-Order-Implementation-Billing integration for MAS (Major Accounts Services) and SBS (Small Business Services) Business Units providing complete visibility from Quote to Billing using Salesforce and Oracle CPQ

Produced and reviewed with stakeholders as-is and to-be business process flows and use cases for Sales, Finance, Implementation, Legacy Ordering System, and Billing for integrations into Salesforce

Facilitated the coordination of roadmaps and timelines from multiple stakeholders for the integrated implementation of Order To Cash

Project Lead / Sr. Business Systems Analyst for Data Integration Services (WebSphere Business Integrator Message Broker (MQSI), XSLT, JSON, XML, Java, Rest, SOAP) – (06/2007 – 06/2013)

Architected and developed, in collaboration with enterprise architects, a working prototype of a self-service messaging-based application interoperability platform based on WebSphere Business Integrator Message Broker (MQSI) processing 15 million + messages/day, key for seamless integration of legacy ADP systems with next gen products. (SITaR)

Managed the complex integrations (requiring orchestrations) for the enterprise-wide initiative of establishing a single identity for the customer(payee) through all legacy ADP systems with next gen products

Led the development of generic transformations for customer indicative data (Altova Mapforce), which led to identifying and maintaining the customer(payee) identity through all our applications, as well as new acquisitions

Led the development, integration, and testing of the first ADP event-driven Apple Push Notification project using Apple’s proprietary notification protocol using REST Defined and developed generic REST APIs & JSON schemas for routing services

Defined and developed generic REST APIs & JSON schemas for routing services

Lead .Net Developer (C#, MSSQL) for Small Business Services (11/2000 – 06/2017)

Participated in the development (.Net) of an intranet sales ordering system, (eOrder), used to customize the services selected by Major Accounts Clients

Participated in the development of a web-based payroll application (TotalChoice) for small business

Developed the payroll transmission tracking user interface for TotalChoice

OTHER PROJECT SUCCESS

Architected and developed a custom charting Active X control to be embedded into documents with data received from relational databases, thereby providing dynamic reporting with documents. Micro Modeling Associates l NY 6/96-2/98

Led a team of 5 in the implementation of a RAD application using screen scraping technology to show responsive customer applications with on trend designs. Chase Manhattan Bank l NY 11/94-12/95

Architected and Developed (C++, MFC) a Telex Parser to keep up with the large volume of investment transactions received globally, and in multiple languages. The application increased the processing of these transactions and eliminated human processing errors. Bankers Trust l NY 2/93-11/94

Architected and Developed (C++) a parser to convert large volumes of hierarchical data to a relational data model to feed the company’s first Client/Server Application. Bankers Trust l NY 2/93-11/94

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