Customer Service Business Operations
Resume:
Middle Riiver md **220
************@*****.***
DEBORAH WANLESS
OBJECTIVE Organized administrative professional well-versed in healthcare practices, customer service, management and compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Punctual and responsible. In search of an entry level position to expand my knowledge and skill set. SKILLS ● Extreme Organizational Skills
● Staff management /Team leadership
● Financial planning/ Profitability and revenue generation
● Business growth and retention/ Problem resolution/ Scheduling and calendar management
● Health assessments/ Business operations/ Leadership/ Operations management/ Business Administration
● Written and oral communication
● Customer Focused
● Resource scheduling / Filing paperwork Recording data/ Reviewing data
/Staff supervision
● Housekeeping/ Maintenance scheduling
WORK HISTORY
BARTENDER SUPERVISOR, LARRY’S TAVERN: JAN 2011 - PRESENT
● Controlled food costs and managed inventory
● Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
● Created new recipes, outlined steps and training staff on correct preparation
● Continuously evaluated business operations to effectively align workflow for optimal area coverage and customer satisfaction
● Developed new signature cocktails to enhance bar reputation and increase profits
● Maintained secure cash drawers, promptly resolving discrepancies for accuracy
● Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
● Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
● Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
● Developed unique drink and cocktail offerings to enhance bar reputation
● Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
● Assisted servers with specialty drinks orders by preparing on-demand items without delay
● Managed accurate register and produced daily sales reports backing up inventory usage numbers
● Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
● Checked customers' identification to confirm legal drinking age BANK TELLER, M&T BANK, PASADENA MD: JULY .1988 - OCT. 2015
● Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
● Completed highly accurate, high-volume money counts via both manual and machine-driven approaches, Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
● Checked amount details and fraud markers for transaction papers such as checks and money orders, Upheld strict financial controls by keeping funds secure and accurately transferring monies
● Promoted products or services to each customer to consistently achieve sales targets
● Accessed computerized financial information to answer questions related to specific accounts, Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
● Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills, Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
● Provided customer records on demand, including account statements and copies of checks, Logged cashier's checks and other transactions to maintain accuracy of account records
● Assisted customers with compromised debit cards and issued new credentials, Placed orders for customer checks and verified starting numbers, Audited fellow teller currency to contribute to dual-control procedures
● Counted and packaged currency and coins, Reconciled cash drawer and resolved discrepancies, Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings Page 2 DEBORAH Wanless
MEDICAL SECRETARY, BALTIMORE WASHINGTON SLEEP CENTER: APRIL. 2012 - AUG.2013
● Checked patient identifying information against records to uphold strict security, safety and regulatory standards
● Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
● Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
● Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results MEDICAL BILLING/ ASSISTANT, HEART ASSOCIATES OF BALTIMORE MD, MAY.2000- JULY.2005
● Sanitized, restocked and organized exam rooms and medical equipment
● Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
● Called and faxed pharmacies to submit prescriptions and refills
● Maintained detailed records of test results by entering data and patient information into computer
● Prepared and administered medications to alleviate patient symptoms
● Explained procedures to patients to reduce anxieties and increase patient cooperation
● Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
● Performed clerical duties, such as word processing, data entry, answering phones and filing
● Gathered forms, copied insurance cards and ID to collect patient information for billing and insurance filing
● Obtained client medical history, including medication information, symptoms and allergies
● Directed patients to exam rooms, fielded questions and prepared for physician examinations
● Documented vital signs and health history, Booked patient appointments EDUCATION Essex Commuity College 1987-1988 : Medical Billing Certificate :TESST COLLEGE 2015 High School Diploma : PARKVILLE HIGH SCHOOL & CENTER FOR MATH/SCIENCE JUNE 1987 Page 3 DEBORAH Wanless
REFERENCES LORIE LAMPLE Larry’s Tavern – Coworker 443-***-**** BONNIE Larry’s Tavern – Coworker 410-371-87
KAREN JOYCE Larry’s Tavern – Coworker 410-***-**** Page 4 DEBORAH Wanless
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