Business Administration & sales

BERNADETTE COATES

Annapolis, MD ***** 443-***-**** *********@*****.*** WWW: Bold Profile

About.me/Bernadette.Coates

Maryland Realtor with goal-oriented mindset In search of a remote opportunity to provide exceptional customer experience. Previous education and career wins have been advising families, investors, and builders through the process of purchasing, leasing, and investing residential real estate and land. Highly proficient in building lasting relationships with key decision makers, customers And team members to further personal and company goals. Continually leverage training And experience to take on new professional challenges.

16 years providing property property valuations through continuing education with expertise in local markets., sales, & mortgage coordination

Successful closing real estate deals on time with accuracy. Increased client base by 50% through CRM marketing, cold calls and personal referrals. CRM database Management

Inbound/Outbound client calls

Ability to communicate and listen to customers

needs effectively.

Comfortable Communicating via email, phone,

chat, text, zoom, Social Media

Effective Troubleshooting & Problem-Solving

Technology savvy able to solve most computer

issues

Passion for knowledge and growth

Creative marketing strategies

Strong Attention To Detail

Training Experience

Inbound Calls

Sales Proficiency

Sales Experience

Highly Organized

Call Center

Planning

Quality Control Standards

WEBSITES, PORTFOLIOS, PROFILES

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

Realtor, 01/2022 - Current

KELLER WILLIAMS SELECT REALTORS – 1997 Annapolis Exhange Parkway 16 years experience advising clients on the purchase & sale of residential homes and land Generate leads through CRM contacts, leads, cold calls & referrals Market 150+ local investors

Coordinate home tours for tenants and buyers

Review and execute confidential documents, contracts and disclosures. Advertise & Market client properties through websites, social media, real estate guides, open houses and and print.

Provide complimentary Comparative Market Analysis to home sellers & investors Liaised between sellers, contractors and home improvement partners to ensure deadlines are met. Exercise leadership capabilities by successfully motivating and inspiring others HOMEOWNER BENEFIT SALES & REAL ESTATE MV REALTY, 02/2021 - 10/2022 SALES – Florida

Built successful referral network of 300 sellers through CRM networking making approx. 30 connected calls per day.

Answered questions about eligibility determinations and plan options for reaching desired goals. Put together reports and trend models to advise clients on best plan options to maximize profit. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Processed enrollment paperwork and benefits forms. Developed and managed personal book of business with 500+ prospective clients. REALTOR, 01/2020 - 01/2021

KELLER WILLIAMS SELECT REALTORS – Annapolis, MD

Managed contracts

Conducted weekly open houses

Generated leads through cold calls & referrals

Marketed 150+ local investors

Coordinated home tours for tenants and buyers

Reviewed and executed confidential documents, contracts and disclosures. Advertised & Marketed client properties through websites, social media, real estate guides, open houses and and print.

Provided complimentary Comparative Market Analysis to home sellers & investors REALTOR, 01/2007 - 12/2019

COLDWELL BANKER RESIDENTIAL BROKERAGE – Severna Park, MD Began working with Investors in 2007 to gain years experience assisting sellers & buyers with their real estate goals by assessing needs,requirements, and budgets. WORK HISTORY

Presented purchase offers to sellers for consideration. Developed and maintained relationships with clients through networking, postcards, and cold calling. Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.

Handled day-to-day happenings of real estate duties to consistently grow client base and increase revenue.

Bachelor of Science: Business, 01/2018

UNIVERSITY oF PHOENIX - Arizona City, AZ

Small Business Management & Entrepreneurship Cert: Business Management, 03/2017 University of Phoenix - Arizona

Associate of Arts: Communication in Business Foundations, 06/2015 UNIVERSITY oF PHOENIX

Some College (No Degree): Real Estate, 11/2007

MARYLAND ACCREDITED REAL ESTATE LICENSING - Anne Arundel County MD ETHICS, HOUSING, LEGISLATIVE UPDATE, FAIR HOUSING, ETC Continuing education in Real Estate

Member of International Association of Realtors

Member of National Association of Realtors

Licensed Realtor - 2007-Present

Certified Leasing Agent

International Association of Administrative Professionals EDUCATION

LICENSES & CERTIFICATIONS

AFFILIATIONS

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