Data Entry Administrative Support

ANNE B. ADDAZIO

**** ****** **, **** ******, NY *1554 Home: 516-***-**** ********@*****.***

Summary of Qualifications

Extensive experience in Administration and Office Support. Experienced in various clerical skills including bookkeeping, customeer sevice, and general office duties. Extremely reliable and dependable. Knowledge of the mortgage industy. Functional Skill Areas

OFFICE AND ADMINISTRATIVE SUPPORT

Scheduled appointments.

Organized and maintained files.

Took notes and memos.

Answered phones and assisted callers.

Greeted visitors.

Completed forms in accordance with company procedures. Used computers for spreadsheets, word processing and database management. Took meeting notes.

assist with business or managerial research

perform typing or data entry for extended duration fill out business or government forms

use computers to enter, access or retrieve data

filing

use spreadsheet software

word, excel, access, powerpoint, LAN/WAN, publisher CUSTOMER SERVICE

Spoke with customers by phone and in person.

Provided information about products and services.

Took and recorded orders.

Received and processed incoming phone calls from customer or client base. Recorded details of customer transactions, interactions, inquiries, complaints and comments. Prioritized data entry daily to ensure customers' needs were met. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Responded to customer inquiries.

Strategically targeted customers for increased sales. Provided sales support.

Maintained a positive and professional phone demeanor. Performed office duties such as data entry, word processing, filing and copying. maintain records, reports, or files

LOAN INTERVIEWER

advise clients or customers

use interviewing procedures

compute property equity

compute financial data

evaluate customer records

understand property documents

maintain records, reports, or files

maintain account records

complete information on loan forms

prepare reports

fill out business or government forms

review loan applications

AMERICAN ADVISORS GROUP INC IRVINE, CA

FREEDOM MORTGAGE CORP MOUNT LAUREL, NJ

AEROTEK INC SAINT LOUIS, MO

HOMEBRIDGE MORTGAGE SYOSSET, NY

verify bank or financial transactions

collect deposit or payment

Educated customers on loan processes and repayment schedules. Contacted customers regarding loan application status. Prepared loan applications, closing documents, legal documents, forms, government notices and checks. Executed closing actions and approved loan agreements. Processed loan files.

Registered loans.

Issued proper disclosures as required by federal regulations. Researched all loan inquiries.

Documented loan information and customer inquiries. BOOKKEEPING

Used accounting software to record, store, and analyze information. accounts receivable/accounts payable

Prepared invoices for data entry using appropriate codes. Entered invoices into computer system.

compute taxes

maintain records, reports, or files

maintain balance sheets

prepare tax reports

reconcile or balance financial records

Work Experience

Sales Representatives, Services, All Other

Loan Interviewers and Clerks

Loan Interviewers and Clerks

Office and Administrative Support Workers, All Other Education & Training

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