Security Officer Customer Service
Resume:
Zorah Christian
Las Vegas, NV *****
***********@*****.***
Professional Summary
Dedicated and detail-oriented security professional with 8 years of experience in various roles, including security officer, warehouse associate, server, event staff, and sales associate. Proven track record of providing exceptional customer service, managing crowds, and ensuring the safety and security of premises, personnel, and visitors. Possess a strong work ethic, with a focus on teamwork, attention to detail, and continuous learning. Proficient in a range of skills, including conflict management, time management, sales, computer skills, communication skills, and laboratory experience. Currently enrolled in a high school diploma program in biology.
Work Experience
Security Officer
The Cosmopolitan of Las Vegas-Las Vegas, NV
August 2024 to Present
• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
• Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
• Implemented access control measures by verifying identification credentials for individuals entering restricted areas
• Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
• Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
• Participated in ongoing training programs to stay updated on security protocols and techniques
• Assisted in developing emergency response plans and conducting drills to prepare staff for various scenarios
• Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures
• Collaborated with management to develop security policies that aligned with industry best practices
• Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees
• Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat
• Enforced company policies regarding trespassing, loitering, theft prevention, etc
• Coordinated with external vendors for maintenance of security equipment such as CCTV cameras
• Responded quickly during medical emergencies by providing first aid until medical professionals arrived
• Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts Warehouse Associate
LaCore Nutraceuticals-Van-Alstyne, TX
October 2022 to Present
Supplement packer
• Received, inspected, and documented incoming shipments of products
• Efficiently organized and maintained inventory in accordance with company standards
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Collaborated with team members to complete daily tasks in a timely manner
• Performed regular quality checks on products to ensure they met specifications
• Assisted in conducting physical inventory counts to reconcile stock levels
• Maintained a clean and organized work area, promoting safety and efficiency
• Followed all safety protocols and procedures while operating machinery or handling hazardous materials
• Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations
• Achieved an average picking accuracy rate of XX% over the course of XX months
• Processed an average of XX orders per day with minimal errors
• Reduced shipping errors by XX% through improved order verification process
• Trained new warehouse associates on proper procedures for receiving, storing, and shipping products
• Implemented a barcode scanning system that increased order processing speed by XX%
• Collaborated with cross-functional teams to resolve customer inquiries or complaints regarding product availability or delivery status
Security Officer
BEST Crowd Management-Las Vegas, NV
May 2024 to July 2024
• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
• Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
• Implemented access control measures by verifying identification credentials for individuals entering restricted areas
• Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
• Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
• Participated in ongoing training programs to stay updated on security protocols and techniques
• Assisted in developing emergency response plans and conducting drills to prepare staff for various scenarios
• Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures
• Collaborated with management to develop security policies that aligned with industry best practices
• Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees
• Enforced company policies regarding trespassing, loitering, theft prevention, etc
• Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat
• Coordinated with external vendors for maintenance of security equipment such as CCTV cameras
• Responded quickly during medical emergencies by providing first aid until medical professionals arrived
• Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts
• Investigated incidents involving property damage or thefts within the premises Denny's Server
Dennis Corporation-Las Vegas, NV
April 2024 to May 2024
• Provided exceptional customer service by promptly greeting and seating guests, taking orders, and ensuring a positive dining experience
• Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
• Maintained cleanliness of dining area and ensured tables were properly set up with utensils, condiments, and menus
• Efficiently handled cash transactions and accurately processed payments using the point-of-sale (POS) system
• Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining quality standards
• Addressed customer inquiries and concerns in a professional manner, resolving issues to their satisfaction
• Assisted in training new servers on restaurant policies, procedures, and customer service techniques
• Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
• Worked collaboratively with team members to provide efficient service during peak hours
• Adhered to health code regulations regarding food handling, storage, and sanitation practices at all times
• Consistently achieved high customer satisfaction ratings averaging XX% through attentive service and personalized recommendations
• Increased upselling revenue by XX% through effective product knowledge and suggestive selling techniques
Waffle House Server
Waffle House Inc.-Atlanta, GA
February 2024 to April 2024
• Provided exceptional customer service by promptly greeting and seating guests, taking orders, and ensuring a positive dining experience
• Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
• Maintained cleanliness of dining area and ensured tables were properly set up with utensils, condiments, and menus
• Efficiently handled cash transactions and accurately processed payments using the point-of-sale (POS) system
• Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining quality standards
• Addressed customer inquiries and concerns in a professional manner, resolving issues to their satisfaction
• Assisted in training new servers on restaurant policies, procedures, and customer service techniques
• Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
• Worked collaboratively with team members to provide efficient service during peak hours
• Adhered to health code regulations regarding food handling, storage, and sanitation practices at all times
• Consistently achieved high customer satisfaction ratings averaging XX% through attentive service and personalized recommendations
• Increased upselling revenue by XX% through effective product knowledge and suggestive selling techniques
CSC Event Staff
CSC Security-Las Vegas, NV
September 2023 to December 2023
i observed & reported
• Assisted in the setup and breakdown of special events, ensuring all equipment and materials were properly organized
• Provided exceptional customer service to event attendees, addressing inquiries and resolving issues promptly
• Collaborated with team members to execute event logistics, including registration, seating arrangements, and audiovisual setup
• Managed crowd control during high-traffic periods to ensure a safe and enjoyable experience for all guests
• Operated cash registers and handled financial transactions accurately during ticket sales or merchandise purchases
• Maintained cleanliness and organization of event spaces throughout the duration of each event
• Assisted in coordinating vendor activities, such as food service or merchandise booths, to ensure smooth operations
• Responded quickly to emergencies or incidents during events by following established protocols and providing necessary assistance
• Demonstrated strong problem-solving skills by effectively resolving conflicts among attendees or addressing last-minute changes in event plans
• Collaborated with event planners to implement creative ideas for enhancing guest experiences at special events
• Ensured compliance with health and safety regulations by monitoring venue conditions and reporting any hazards or concerns immediately
• Supported marketing efforts by distributing promotional materials or engaging attendees in conversations about upcoming events
Amazon Fulfillment Associate
Amazon.com-North Las Vegas, NV
June 2022 to September 2022
Packing experience
Picking
• Efficiently picked and packed customer orders according to established procedures and quality standards
• Maintained accurate inventory records by carefully documenting all incoming and outgoing products
• Utilized handheld scanners to track inventory movement, ensuring proper stock levels at all times
• Collaborated with team members to meet daily production goals, consistently achieving XX% productivity targets
• Performed regular quality checks on products to ensure they met specifications and were free from defects
• Operated forklifts and other warehouse equipment safely and efficiently, minimizing the risk of accidents or damage
• Assisted in organizing the layout of the warehouse for optimal efficiency in product storage and retrieval
• Implemented a new labeling system that improved order accuracy by XX%
• Resolved any discrepancies or issues with shipments promptly, working closely with supervisors and logistics teams as needed
• Contributed to process improvement initiatives by providing feedback on current procedures and suggesting potential enhancements
• Trained new employees on picking, packing, and safety protocols to ensure smooth integration into the team
• Maintained a clean and organized work area, promoting a safe working environment for all staff members
• Collaborated with cross-functional teams such as shipping/receiving, inventory control, and customer service departments to resolve any order-related inquiries or concerns from customers Zumiez Sales Associate
Zumiez-Las Vegas, NV
November 2018 to December 2018
Sales Associate
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Maintained a clean and organized sales floor, ensuring merchandise was properly displayed and stocked
• Processed customer transactions accurately and efficiently using the point-of-sale system
• Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks
• Collaborated with team members to achieve daily sales goals through effective communication and teamwork
• Demonstrated product knowledge to answer customer inquiries and make recommendations based on their needs
• Handled customer complaints or concerns promptly and effectively, striving for complete satisfaction
• Participated in store merchandising activities such as setting up displays or arranging promotional signage
• Contributed to loss prevention efforts by monitoring for theft or suspicious activity on the sales floor
• Assisted in training new retail associates on company policies, procedures, and customer service standards
• Implemented upselling techniques resulting in an increase of XX% in average transaction value
• Consistently met or exceeded monthly sales targets by utilizing persuasive selling skills
• Achieved highest conversion rate among team members by effectively engaging customers Education
High school diploma in Biology
Sunrise Mountain High School - Las Vegas, NV
August 2018 to Present
Skills
• Guest services
• Conflict management
• Time management
• Sales
• Computer skills
• Communication skills
• Microsoft Excel
• Commercial cleaning
• Research
• Emergency management
• Tutoring
• Janitorial experience
• Customer service
• Cleaning
• Security
• Laboratory experience
• English
• Warehouse experience
• Sanitation
• Microsoft Office
Certifications and Licenses
TAM of Nevada
CPR Certification
Guard Card
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