Human Resources Customer Service

Fontashia Buie

Washington, DC *****

**********@*****.*** 202-***-****

Detail-oriented and highly organized administrative professional with extensive experience in office management, client services, and operational coordination. Adept at managing administrative processes, improving efficiency, and ensuring compliance with policies and procedures. Strong ability to communicate effectively, oversee personnel functions, and facilitate seamless office operations. Seeking an administrative position within the federal government to leverage skills in office management, human resources, and customer service.

Core Competencies

• Administrative & Office Management

• Human Resources Support

• Policy & Procedure Compliance

• Records & Data Management

• Customer Service & Client Relations

• Scheduling & Calendar Management

• Procurement & Budget Oversight

• Event Planning & Coordination

• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Professional Experience

Business Office Manager

Maya Angelou Academy @ YSC, Washington, DC May 2024 – Present

• Oversee daily office operations, ensuring efficient communication and workflow.

• Maintain and distribute student rosters, attendance records, and administrative reports.

• Coordinate facility access, work orders, and inventory management.

• Assist in fiscal operations, including procurement and invoice processing.

• Support leadership with administrative tasks, event coordination, and policy implementation.

Office Manager

Eagle Academy Public Charter School, Washington, DC Oct 2021 – May 2024

• Managed office communications, procurement, and budgeting processes.

• Maintained accurate records, including student files and administrative reports.

• Assisted in human resources functions, such as staff management and payroll inquiries.

• Organized meetings, handled correspondence, and ensured office efficiency.

Front Office Supervisor

Block Advisors, Washington, DC Jan 2021 – July 2021

• Supervised front desk operations, improving customer service and workflow.

• Managed scheduling, building access, and client inquiries.

• Handled administrative tasks such as security logs, reports, and dispute resolution.

Guest Experience Supervisor

Museum of The Bible, Washington, DC Sept 2017 – Dec 2020

• Oversaw visitor services, ensuring a high level of customer satisfaction.

• Supervised and trained staff, maintaining operational efficiency.

• Coordinated daily schedules and addressed guest inquiries professionally.

Receptionist & Administrative Support

Various Organizations (Wendt Center, National Law Enforcement Officers Memorial Fund) 2012 – 2016

• Managed front desk operations, including scheduling, correspondence, and visitor assistance.

• Maintained accurate records, managed office supplies, and assisted in administrative projects.

• Provided excellent customer service while handling sensitive information with confidentiality.

Education

Perry Street Prep Public Charter High School Washington, DC June 2013

Certifications & Licenses

• CPR & First Aid Certification

• Valid Driver’s License

Technical & Administrative Skills

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Data Entry & Records Management

• Office Administration & Clerical Support

• Customer Service & Conflict Resolution

• Payroll & Budgeting Support

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