Talent Acquisition Account Specialist
Resume:
KIMBERLY A. WELISCHEK
Mantua, NJ 08051
************@*****.***
Sales & Customer Relationship Management Professional Proven track record of success in identifying organizational risk factors and developing and delivering solutions that drive business and individual performance. Seizes opportunities to build and sustain collaborative relationships across cross-functional business units, partnering with management hierarchy to integrate change management programs that improve systems and meet stringent time and budget deadlines. Currently serving as account specialist within a global specialist chemical supplier/water treatment company, functioning as liaison with 11 nationwide plants and 6 global warehouses, and achieving a complex multi-company SAP migration. Recognized for adapting to changing priorities and resolving challenges with diplomacy and tact. Expertise
Customer Retention and Growth Strategies Strategic Sales and Support Planning Account Management Sales Order Management Database Management Confidential Records Management Quality Management Hazardous Material Shipments Customer Loyalty Programs Talent Acquisition & Career Pathing Programs Process Improvements Safety Data Sheets Problem Solving & Decision Making Customer Taxable/Exempt Status Experience & Accomplishments
Solenis Chemicals, Wilmington, DE 01/2018 to Present Leading specialty chemical supplier and water treatment company with a global footprint, 16,500+ employees, and 70 manufacturing facilities, operations span 130 countries and 6 continents. Account Specialist/Service Representative III
• Drive North America sakes by managing equipment orders along with Pulp & Paper and Industrial Water sectors.
• Manage one of the largest Oil & Gas accounts, ensuring exemplary service and support.
• Oversee all aspects of customer accounts, including order processing, problem resolution, and enhancing customer satisfaction.
• Employ complex decision-making and problem-solving including SIRS, returns, and credits.
• Troubleshoot order issues independently.
COIM USA INC., West Deptford, NJ 2005 to 8/2017
Commercial Services Supervisor
• Supervised a four-person Customer Service Department fostering an environment focused on high-level customer support.
• Collaborated with other departments to resolve issues proactively, improving operational efficiency.
• Reviewed work and revised processes to enhance accuracy in reporting and invoicing.
• Provided recommendations to management concerning staff and improvement of procedures.
• Handled complex customer issues with expediency, contributing to customer retention and satisfaction.
• Oversaw Import and Export documentation, including NAFTA certifications, to ensure com- pliance with regulations.
• Conducted annual performance reviews and managed progress on performance improvement plans
HUNTSMAN POLYURETHANES., West Deptford, NJ 2002 to 2005 Sales Support Specialist
• Supported sales and commercial teams for a $600 million commodities business.
• Implemented timely price increases to meet deadlines.
• Managed system changes ensuring accuracy and compliance.
• Responsible for all consignment and non-trade billings and pre-buy arrangements.
• Liaised with affiliates to establish transfer pricing to conform with local tax laws.
• Established strong relationships with customers that reduced receivable to less than 20 days, significantly improving cash flow.
Technology Skills
Microsoft Word, Excel, PowerPoint SAP
Contact this candidate