Customer Service Data Entry

MRS. CARY PEREZ

PROFILE SUMMARY

Dynamic and results-driven professional with over 25 years of diverse experience spanning Sales, Customer Service, Logistics, Dispatcher, Remote Manager, Data Entry Analytics, Human Resources, and Business Development Management. Adept at navigating complex challenges across multiple industries, with a proven track record of increasing revenue, streamlining operations, and building strong customer relationships. Fully bilingual in English and Spanish, with exceptional communication and interpersonal skills. Known for resilience, adaptability, and creative problem-solving, I bring a powerful blend of leadership, innovation, and dedication to every remote opportunity. My goal is to support mission-driven organizations while delivering measurable results from a remote environment.

WORK EXPERIENCE

Datavant Corp I Remote Solutions Administrator I Remote I 2022- 2024

• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.

• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.

• Ensures medical records are assembled in standard order and are accurate and complete.

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.

• Responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner

Alivi Medical Transportation I Customer Service Scheduling Coordinator I Remote I 2021- 2022

• Customer Service Scheduling Coordinator

• Provide top-tier customer service throughout the onboarding process, ensuring each client has a positive experience.

• Maintain organized records of client interactions and follow-up tasks.

• Collaborate with team members to continually enhance the onboarding experience.

• Resolves and responds to customer complaints and issues and communicates with corporate accounting

• as needed.

• Consistent monitoring and updating of staff and customer/ load spreadsheets.

• Connecting with onboarding employees to proactively assign them to available loads/ drivers Four Towers Express I Logistics Coordinator/ Operations Supervisor I On-Site I 2018 - 2021

• Coordinating, planning, communicating and problem-solving regarding Facilities and Equipment, Transportation, Production Technology and Freight Sales.

• Establish and sustain effective, two-way communication that informs and motivates as well as recognizes excellence among team members

• Lead team to identify operational improvements in areas such as route optimization, carrier selection, backhauls, and trailer loading

• Address problems that arise during delivery, such as accidents and breakdowns Remote Sales & Customer Support Specialist

Multiple E-Commerce & Saas Platforms I Remote and On-Site I 2012- 2018

• Delivered top-tier bilingual customer support for English and Spanish-speakingclients via email, chat, and phone.

• Handled high-volume inbound/outbound calls, resolved escalations, and provided technical assistance.

• Consistently exceeded sales targets and upselling KPls through personalized customer engagement.

• Managed CRM systems for customer insights, follow-ups, and analytics reports.

• Accurately entered and managed thousands of records in company databases.

• Ensured 100% data integrity through thorough verification and quality control. Streamlined workflow processes, reducing data entry errors by 90%.

• Assisted with administrative tasks, including document management and reporting. CONTACT

786-***-****

****************@*****.***

Miami, FL

CORE VALUES

• Integrity

• Excellence

• Innovation

• Empathy

• Resilience

• Accountability

EDUCATION

Bachelor's Degree in Human Resources &

Organizational Psychology

University pf Phoenix

SKILLS

• Certifications & Professional Development

• Certified Remote Work Professional

• Data Analytics Certification - Google/Coursera

• Sales & CRM Systems Training - HubSpot,

Salesforce

• Microsoft Windows, excel expert, word, power

point

• Bilingual Communication for Business -

Advanced Level

• Resilient Leadership in Remote Environments

• Customer Service Managment

• Project Manager

• Critical Skills Thinking

• Load Board experience

• Medical Billing

• Logistics Manager

LANGUAGES

• English: Fluent

• Spanish: Fluent

REFERRENCES

• Daime Perez - Manager

**********@*****.***

• Ricardo Pereira - Assistant Manager

******@*****.***

• Oswal Jaimes- Personal

• More upon request

Contact this candidate