Hr Business Human Resource
Resume:
Ana Ruiz
**********@*****.***
CAREER SUMMARY
Strong team leader combining a broad HR background arena with exceptional communication skills and hands-on problem-solving abilities. Demonstrated success in delivering streamlined process reporting through staff collaboration while providing accurate data reporting and analysis through a highly organized and systematic approach to improve processes and productivity. Innovative out-of-the box thinking that can build, organize, and motivate highly effective cross-functional teams and maximize the return on resources for a company. Proven expertise in the following:
Team Leadership
Administering HR policy
Metrics Reporting
Tax Compliance
Payroll and Audit Controls
Change Management
Coaching and Mentoring
Cross Functional Support
Data Compliance and Analysis
Creative Problem Solver
PROFESSIONAL EXPERIENCE
Unemployed Present
●Home Projects
●Traveled
●On-line Classes
Manpower, White Plains, NY and Charlotte, NC 2013 – 2017
Global Administration Support Team Services Assistant – Third Party Administrator
●Support provided according to a globally standardized model.
●Delivered professional support services and innovative solutions.
●Delivered maximum value support to our IBM internal clients.
Matrix Absence Management, Hawthorne, NY 2012 – 2013
Integrated Claims Examiner (FMLA/LOA) – Third Party HR Administrator
●Liaison between client, employee and the healthcare provider
●Determined claimants’ eligibility under Federal, State laws and client policy
●Managed claim from inception to culmination
●Responded to service and claim related issues/concerns within required time frame to meet customers’ expectations.
●Supported business retention by pro-actively becoming involved with customers to ensure complete customer satisfaction.
●Remained current with business practices and policies.
Unemployed 2009 – 2012
●Enrolled in College Level Courses
●Traveled
●Home Projects
EDUCATION
MS, Organizational Management/Human Resource Development, Manhattanville College, Purchase, NY
BS, Business Administration, Marymount College, Tarrytown, NY
COMPUTER SKILLS/QUALIFICATIONS
Strong Microsoft Outlook/Excel Skills
Strong Lotus Notes/SmartSuite Skills
Experience with HRIS Systems/Databases/Reports
PROFESSIONAL DEVELOPMENT
Certificate Course in Payroll Management
Certificate Course in Professional Human Resource Management (SHRM) for HR Professionals
Intro to HR IPD (Integrated Program Development) and Project Management for HR Professionals
Project Management
Six Thinking Hats (Edward de Bono)
Building Effective Teams
Influencing: How to Achieve Results
Business Controls
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